Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obv... See more
Company replied
Location
Switch locationAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. H... See more
Company replied
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was l... See more
Company replied
"I had a fantastic experience with aberdeen drivalia .The booking process was straightforward, and the pickup at the airport was incredibly fast. The car was spotless, smelled fresh, and drove like a... See more
Company replied
Company details
About Drivalia UK - ABERDEEN AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, United Kingdom
- 01224 608690
4.0
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mo In Aberdeen airport was good
Mo In Aberdeen airport was good, No deleyed experience overall is good no issues.
April 24, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This the best rental service i had in…
This the best rental service i had in scotland and the manager Mr. Mohammed provided the top notch service. And the drivalia Aberdeen branch is a must recommended
April 13, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The rental was so smooth while hiring…
The rental was so smooth while hiring the car from the Aberdeen branch, And Mo was helpful and made our trip so great with a free upgrade.
April 8, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID
Got conned on the insurance, and then they tried to charge us a fee for driving on the isle of Mull even though we mentioned it at the desk and they didn't tell us about the fee. Avoid.
March 20, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Terrible Avoid
Booked a van on Thursday 20th March for Saturday 22nd. Received a phone call late Friday afternoon stating the van was no longer available as the person who had it on hire was extending their hire. Still waiting 2 weeks later for our refund even after 2 phone calls
March 21, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wayne sorta us out every time
Wayne sorta us out every time, very helpful and friendly
March 28, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Worst car rental
I write a review earlier and they replied here saying I can contact customer service, so here is the update, I did contact them (even before writing the last review) and they literally dis nothing. So they make it look like they care and that they will help the customers regarding the issue but no. They didn’t do anything. And now they say it is past 6 months and they can’t do anything further.
I dont know how they have so high reviews but they ruined the whole trip to N. Ireland because they gave us a car that was past the service by over 1000 miles.
February 28, 2025
Unprompted review
Give Outstanding package and good…
Give Outstanding package and good customer service shahab welldone bro
March 12, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Top help from the don
March 15, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don is a great advisor
Don is a great advisor, he helped us with everything.
On top of everything he gave us some suggestions about where to go, visit and look for to eat and have a great experience
March 11, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don was very helpful and kind and also…
Don was very helpful and kind and also gave some advice of where to go (harry potter bridge) for my first time in Scotland. 10/10 customer service
March 8, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good service polite staff.
February 12, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hire van cancelled at the last minute
I booked a hire van about 1 week ago. All was fine until the day before the booking. I got a phone call saying they had to cancel my reservation. When I asked why, they said the person that currently had the van chose to extend it. How can a company have that as their policy when I had a confirmed booking in place. I believe the reason they did it was to save money cleaning it in between customers.
This left me looking for a replacement last minute as had a house move to do the next day. I would highly recommend ARNOLD CLARK van hire. Great service from start to finish and actually worked out cheaper as well. Avoid Drivalia as they have no issue with letting you down at short notice.
February 3, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I just pick up car i Manchester
I just pick up car i Manchester, they are using the scam number, said yours credit card is a debit, so will have you to pay full insurance, it's not a debit card.
Scam company 🖕
January 21, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologize that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Dont use
Poor experience from start to...........well its still not finished. I booked a car for 24 hours. I wanted to get from Aberdeen to Liverpool. I booked and payed for an Automatic midsize SUV. When I came to pick it up there was a lady in the office who looked very displeased. I now see why. She probably had the same issue i was about to have. When the guy at the counter finally got to me he told me they dont have the the car that I booked. In fact they only had the 1 car in the lot. A compact manual MG. After a quick chat with my driving partner i decided to cancel and leave. We went to a competitor and got what we originaly wanted. I'm still waiting on the refund. Currenty sitting at 23 days. Thata outrageous in this day and age.
December 13, 2024
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.