Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obv... See more
Company replied
Location
Switch locationAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. H... See more
Company replied
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was l... See more
Company replied
"I had a fantastic experience with aberdeen drivalia .The booking process was straightforward, and the pickup at the airport was incredibly fast. The car was spotless, smelled fresh, and drove like a... See more
Company replied
Company details
About Drivalia UK - ABERDEEN AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, United Kingdom
- 01224 608690
4.0
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i rented a car few days ago ,was really…
i rented a car few days ago ,was really nice staff, friendly and great customer service
April 28, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really great service and polite staff!
Really great service and polite staff!!
Highly recommended!!
April 22, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It's everything are ok am happy with…
It's everything are ok am happy with these services
April 17, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service Ask for Mo he is…
Great customer service Ask for Mo he is very helpful
April 28, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hired a car from Aberdeen airport
Hired a car from Aberdeen airport. Booked for 8am. Staff arrived at 8.20am, no apology. The car was a Hyundai Ionia, I was given a small MG. I was then told I didn't have the right insurance (the one I bought at booking) and they either wanted £1500 security deposit or a £36 insurance policy. Someone had been smoking in the car (I discovered this after I had left!). The brakes were positively dangerous. Absolute rip off. Rude staff. When I was waiting the security guard for the car park they are based at wished me luck in dealing with them. Suggest you do not use. In the end they were as expensive as the big boys. And way less charming.
April 28, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I have been trusting drivallia for 2…
I have been trusting drivallia for 2 years and they have amazing service.
April 27, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Muhammad was very helpful process was…
Muhammad was very helpful process was very smooth, highly recommend excellent service
April 20, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bad experience at Drivalia, Aberdeen Airport office.
Upon locating the Drivalia office at Aberdeen Airport we picked up the car for an initial period of 9 days. All went well and returned the car before the time expired. We decided to extend the rental for the remainder of the holiday. This went well but the deposit was huge.
Halfway through the second rental period we received an email to say the deposit from the first rental period had been returned to my bank account. A quick check revealed it had gone through.
I am still waiting for the second huge deposit to be returned. Confused I returned to their office on our next holiday and to enquired about the missing deposit. They gave me a telephone number to call as nothing could be done at the service desk. I phoned the number. To cut a long, boring story short, I was informed the huge deposit was not a deposit at all. And that it was forfeited on the return of the car.
This has left me hundreds of pounds out of pocket despite returning the car in pristine condition before the agreed time on both occasions.
Deeply disappointing and will not use them again.
July 31, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
It's been amazing overall experience is…
It's been amazing overall experience is really well.
February 19, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Used Drivalia Aberdeen 2nd time and…
Used Drivalia Aberdeen 2nd time and impressed with the customer service ,, Rates are good and process is quick
April 17, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mo is doing great job,Great price quick…
Mo is doing great job,Great price quick process ,Will recommend
April 18, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
gill its amazinggggg 🫶
April 18, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
After over 8 years of good service we will never use them again
We picked up the car in Aberdeen and refused all the additional insurances as we have an insurance for the excess. The gentleman was very helpful - we thought - but when we left the office I realised that we had been charged almost £140 extra for the hire. I queried this right away (apparently to the wrong department) but received no response.
On returning the car I complained again and was told the charge was for "comfort insurance!!". Never heard of it and never requested it!!
I have complained to the Aberdeen office again and was told that the Manager would phone us. Still waiting 2 weeks later.
Customer service said that legally we have no comeback and it's our word against the employees. In other words we must be lying!!!
Terrible way to treat regular customers.
We have been renting from drivalia (formerly Easirent) for over 8 years and have always been happy with them.
On this occasion we were "tricked" into signing for the additional charges.
We have stopped the payment but it's still under investigation. I sent an email to one of the directors of the company but they have not replied either.
March 26, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What lovely service
What lovely service. Ben is a charming man and very good with people. The customer before is was elderly and was finding it hard to understand the concept of the card deposit. Ben was very patient and explained in many different ways. Ben was also fast and we had a nice chat.
April 8, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.