Drivalia UK - BRISTOL AIRPORT Reviews 

Rented a small car in Bristol, Friday 3rd April 1100. I knew the “office” was off site, only a short walk from the airport.
We waited whilst another couple were trying to complete their hire. The gentleman was asked where his counter part was. He said he hasn’t got one. The guy behind the counter was quite rude saying oh, you lost it then..?
I piped up and said we don’t get paper counter parts anymore, another lady agreed with me and said you just don’t get them now it’s all digital.
When the two men behind the counter had been proved wrong I was roared at for apparently “shouting” and told not to be abusive as they’d been here since 0600.
I was really shocked and told him I wasn’t shouting and am hard of hearing and don’t appreciate him discriminating against me.
Whilst my car was being processed, when I asked a question about the details needed, I was asked, what part of this do you not understand?!
I was boiling! I couldn’t get angry as I’d never get the car. I’ve never had such rude and unprofessional service anywhere. I also would not be surprised if they cancelled the card machine payments so everyone had to take out the insurance.
Needless to say, unprofessional service, rude, disingenuous, discourteous, and I will never use this company again.
Pay more and use Hertz or anyone but these guys. Awful.

Great service, great price very friendly staff have use there service many times

If possible I would give zero stars. This company is a scam and what happened to me and my children I now see has been reported by other unfortunate customers. The car I booked and paid for and sent all documentation for was not available. Only possible solution? Pay 600 pounds or if you are lucky 260 pounds!!! No way. I strongly advise anyone arriving in Bristol to keep well away from Drivalia.

I have contacted Rental Cars (Booking) and the Third Party Drivalia - nothing, apparently if you are late for a pick up you lose ALL your money and the car you rented magically disappears. Total scam - not sure how it’s possible that this is legal? Or why booking would use scammers like this. Hoping maybe Drivalia will refund and stop sending ai generated replies. It is NOT acceptable.

Good experience. Enjoyed driving Polo.

Hired a car from Drivalia through another company. Staff were very helpful. No extra costs and got a similar car to the one I booked. Dropped the car back, no delays. Only issue is gge location, its a good 10 minute walk when you exit the airport, fine on a dry day and minimal luggage. Would definitely hire from them again.

Drivalia: 0 stars. Hidden insurance costs in addition to the Expedia insurance I bought. Insurance apparently didn’t cover roadside assistance and they assured me I was liable for -anything- that happened to the car while I was driving it. Wtf. 
The car got a flat tire immediately after pulling out from the rental car facility and they would not cover any of the cost to change/replace the tire. 
A tire service came out and charged me £200. Absolutely horrible. They left me stuck on the side of the freeway for hours before the tire service eventually arrived.  Why?? Because they didn’t do anything. They didn’t even CALL the tire service until I called repeatedly and even then the tire service just emailed me a quote and didn’t call or say they weren’t coming. Despite Drivalia promising they had sent help. The police also promised they had sent help. No one ****ing  sent help . I had to pay the tire service directly £200 just to get rescued from the side of the road. The rental car company obviously couldn’t care less than I was waiting stuck on the side of the freeway in a dangerous place, for hours and hours before anyone arrived.  

 Stuck on the side of the road /freeway for hours before the tire company even bothered to email me a quote. I don’t have access to my bloody email. Absolutely horrid customer service. Although everyone was nice, no one bothered to call me back. I was stuck on the side of the road for hours and I called emergency services to connect me since my phone wouldn’t call out. Such a horrible experience with Drivalia. Will not do business with them again. Their policy is to leave foreign drivers stuck on the side of the road - charge a ton of money for emergence roadside assistance and leave their customers stranded ?! Absolutely horrific.

AVOID - booked because I was led to believe it was next to Bristol
Airport - no shuttle bus- walked in the dark with limited mobility and heavy bags. Had to pay extra as they told me they couldn’t find the booking, similar stories to other people reviewing. So what was supposed to be a cheap hire car turned out to be 3 x more expensive on top of the £70 I d already paid for a 3day car hire. Dropped off car and spoke to a white South African guy who was rude and dismissive and told me no shuttle bus “they’d have to have a rugby team to operate as we have over 60bookings today” - I thought that was the point of having a shuttle bus, to support with the bookings. have mobility issues and the place is advertised as being AT the airport. Couldn’t be bothered trying to sort out the extra money I d paid. On top of this the car they provided was a state. Be warned. Video car before taking or better still, don’t book with them. Rude scammers.

Excellent - great service, the guys in the office were extremely helpful and the car was superb.
Returning the car was quick and easy - kudos to Marco.
Would recommend and will use again 👍

Friendly helpful service, great advice and our car was superb, clean and fresh, thank you so much, also returning car was great, easy and quick with Marco and his lovely smile and super service. Will use you again Drivalia

Booked with this hire company online and when arrived they had no Knowledge of the booking. After a long wait we made a new booking at a higher cost. I wish I had looked on here before hand before making the booking. AVOID

Have used Drivalia Bristol Airport twice in the last 6 months. The cars have been good and there have been no problems. It's a short walk from the airport which I prefer rather than getting a shuttle to the main hire companies. I think you can get a different shuttle to the Drivalia office, but I've never bothered. Nice staff, good value.

The lovely gentleman (from South Africa) made a very difficult journey so much easier in the rain and with a screaming baby.
Downside was the inadequate car seat situation. We had assumed that an adequate fitted car seat would have been in the car and were pretty much left to get on with it with a very old style strap in seat, which was disappointing as we had booked specifically for travel with a 10 month old.

Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up grade as car wasn't ready as they had been extremely busy !!,

Very friendly and efficient staff

I arrived at Bristol to collect my hire car and Marco was so friendly and helpful. I wish all car hire offices had staff like him

WORST CAR HIRE COMPANY I HAVE EVER DEALT WITH!
Booked a car from Bristol Airport.
You cannot use the shuttle bus, you have you walk out of the airport and cross the busy A38 to get there.
Once I arrived, in the dark to a cabin in a dark car park, there were several people already waiting. I was eventually told to scan a QR code and complete a long check in process, with poor mobile reception, making it very difficult and frustrating.
I was then told that I was late collecting the car, so the category of car was no longer available and I would have to pay a further £350 in order to proceed with my booking.
Although I arrived to check in within the time, they do not take into account the time you wait and then take advantage of you being stranded, to make you pay more money.
The original cost of the car I hired was £158.59.
Many reviews say the same thing, being told you have to pay more and it is a total scam.
I declined NOT to pay more and got an Uber to my destination, but was without a hire car and with no refund.
I WILL NEVER BOOK WITH THEM AGAIN.

Like used car salesmen. Told my car had been given away, and that I would need to upgrade my car as my car size/category was no longer in stock. After I pushed back , I was told they had my orginal car. Hate to think how many people get caught out on this and paying extra.

Genuinely the worst customer service I have ever had at the Bristol airport office. They are rude, unhelpful, tried to give several of us dirty cars, argued about visible scratches on the car (I took my own video). I’m used to car rental cowboys but these are the very worst

First time hirer with them at Bristol Airport. 15 minute walk in the rain and across busy roads to get there. One desk working, computers not working. Waited 1hr 15minutes to get a car. Staff member trying to force excess insurance on me repeatedly (despite telling him I had it numerous times). Gave him DVLA code but insisted I relog in and show him on my phone. Windscreen wash was empty (not a drop). On return access was blocked and had to park car down the road..grumpy green motion man wasn’t happy. Disappointed and disgusted at this car hire company.
Further to a response from Drivalia I would point out that this rental was made in the UK through Economy Car Rentals, using UK transaction and I can confirm our rental was with Drivalia UK Bristol Airport where we received abysmal service.