Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... See more
Company replied
Location
Switch locationBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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See what reviewers are saying
This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the ch... See more
Company replied
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up... See more
Company replied
I picked up my car from Luton Airport but the staff experience upon drop off at Drivalia Bristol Airport was second to none far superior to other car hire experiences. The staff were do helpful, pol... See more
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Company details
About Drivalia UK - BRISTOL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, United Kingdom
- 01275 402 150
3.4
Average
209 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Its a 7-8 minute walk from the airport
Easy to pick up and drop off car.
Vehicles always have been very good.
February 26, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID THIS COMPANY AT ALL COSTS. (SCAMMING BASTARDS)
will never use Drivalia again and i would advise anyone thinking of using Drivilia to choose another rental company. I booked a small car for 4 days picking up from bristol airport at 1.30pm on the 14/2/26 at a cost of £63.00 our flight was delayed by 35 minutes and by the time we reached the Drivilia office it was 2.45pm we were then informed that the car we had booked and payed for was no longer available and we would have to accept an upgraded car as there were no other cars available despite the yard being full of cars of varying sizes. we were also told that we would have to accept the higher rate of insurance for this new car. the total cost of this new rental cost £340.00. which is more than 6 times the original cost. this company needs to be seriously investigated by trading standards
February 14, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Amir was great
Amir was great. Upgraded me. Very friendly. Great service
February 14, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic service great prices and so…
Fantastic service great prices and so easy to book and use. Very helpful staff.
February 14, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Most definitely the worst car hire…
Most definitely the worst car hire company I’ve ever used.
The car had high mileage for a rental car and the battery went completely flat twice due to an issue with the radio module being faulty. The premises are a good 10-15 minute hike along a main road and dual carriageway. There is no courtesy bus. Terrible if you have a lot of luggage or are travelling with children. (Fortunately I wasn’t.) The agent at Bristol airport was rude, arrogant and rather ignorant even to the point of saying “I’m not being rude but…!” The customer is never right in their eyes.
It’s worth paying the extra and using another rental company. What made it worse was the fact that I’d booked through an agent called Stressfree Car Hire!! Never again.
(I would like to add that the agent Marco was very polite and attentive and this review is not directed at him.)
December 31, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia staff are reliable and helpful
Collecting the car was simple and straightforward. When we were returning the car,(also straightforward) we expected that we should have to walk to the airport, but because I have mobility issues, the depot manager drove us there. I would commend your manager for his kindness and would also recommend Drivalia as an excellent car hire company.
January 29, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid Drivalia
We arrived just under an hour late, at the Bristol airport office, to collect the car. Delay beyond our control, de icing of aircraft in Amsterdam, when no information was,given despite being already onboard. By the time we were served it was over an hour . We were told the category we had booked was no longer available, we would have to pay 250euro for an upgrade. Very unsatisfactory and unprofessional responses from the young man on the desk, almost rude.
We had no choice but to pay, we contacted Drivalia over a week ago to complain, no response.
Unethical and unacceptable behaviour.
We have never had such a negative experience when renting a vehicle.
Never again with Drivalia.
January 25, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The Branch at Bristol Airport horrendous
The Branch at Bristol Airport is a good 15 mins walk away from the airport..it does not have a pick up service as advertised...on the day that I tried to pick up my booked car a little late I was met by a very surly and arrogant receptionist who gave the name Ahmed
His attitude was wholly unhelpful saying the car i booked was gone and that if I want a car it will cost me an extra £245 (original was £145) as I had booked through an agent I could take it or leave it.His demeanor and attitude was the most obnoxious I have ever received from someone who is supposed to be "customer facing"...such a shame .I went to Avis and they showed the complete opposite DO NOT USE DIVILIA BRISTOL AIRPORT!!!!
January 26, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid at all cost!
Horrendous customer service avoid this company at all cost. The attitude of one particular member of staff was appalling. They were unhelpful and rude to say the least. All they had to do was change the named driver but said this couldn't be done (even though it could be) but of course for another £600 they could sort something out!! They then accused us of being rude & that they had explained everthing to us 100 times so couldnt be bothered to assist further! If that isnt being rude I dont know what is! Strange that the customer infront of us also complained about their attitude & non existent customer service only to be told they were rude when they certainly were not. The customer infront of us had arrived late to pick up his car due to his delayed flight. Only to be told he had to pay an extra £200 because they had to now give him a different car!! USE THIS COMPANY AT YOUR PERIL!
January 26, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
**AVOID!!!**
**AVOID!!!** Added hidden fee after booking for early flight key drop off (£45!!). £1500 deposit held for 28 days AFTER returning car, be careful if using a debit card! On pick up, Baby sick on rear seat (had to personally clean), rude to previous customer, called them a d*ck in Italian (cazzo). Informed no shuttle available both ways, (apparently always the case)!!!. **AVOID AT ALL COST**
January 1, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Staff are always polite & very helpful
Staff are always polite & very helpful.
I use Drivalia every few weeks and they alwayss give me an upgrade. Cars are clean and reliable. No problems at all.
Highly recommended.
Cliff Hope ( Ireland)
January 18, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The car is fine, but........
The car is fine. But I was pressured into buying more insurance, at £30 per day, despite telling them and showing them that I had already paid for insurance. The guy on the desk mumbled and muttered and wouldn't give up. I showed him the email confirmation I had for the insurance but he insisted I needed to upgrade. An extra £180 for a £10 daily car hire fee. Unacceptable, and I will be taking it up with my credit card company.n
January 12, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Lovely welcoming and helpful staff
Lovely welcoming and helpful staff. Very clean car. Clear instructions when picking up and dropping off.
January 1, 2026
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This was my second time to rent a car…
This was my second time to rent a car from Drivalia and I couldn’t fault them, the car was perfect and the two men on reception were so helpful and pleasant, will definitely use this company again and rate them highly
December 30, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Didn't get flight as planned was booked…
Didn't get flight as planned was booked on next flight 6 hours later called to advise was going to pick up car 6 hours later. When arrived at Bristol was met with the most ignorant advisor I have encountered .Told car might not be available eventually got car and charged £120 for late pick up considering car was only £70.00 to hire total robbery only because I needed to be get to my destination paid in fairness car was fine but won't use again.
December 11, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good service
Good service , friendly staff, nice product, great price! Everything as agreed , all documents issued by email at time of pick up and drop off. Very happy, would use again without a second thought .
December 27, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hired a car at Bristol airport.a very…
Hired a car at Bristol airport.a very friendly efficient staff ,good value and great service all round,I will definitely use their services again. Thanks
December 23, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid Drivalia - Gross negligence & Terrible Service
Avoid Drivalia. Rented a car for 11 days (London → Dorset → Bristol). Three days in, a front tyre blew out on the motorway. AA confirmed both front tyres were bald, showing clear lack of maintenance. Despite our rental covering this, Drivalia’s hotline was unreachable for 40+ minutes and we were left stranded late at night, forced to pay for towing and multiple Ubers.
Even after tyres were replaced, warning lights remained. When we raised safety concerns and requested a replacement vehicle, Drivalia blamed us, disputed photo evidence, questioned the AA’s credibility, and tried to charge £100 just to collect the unsafe car — plus additional relocation fees later. Communication was poor and charges kept escalating.
This was stressful, expensive, and unsafe. I cancelled my card due to lack of trust. Do not recommend — extremely poor customer service and vehicle safety standards.
November 23, 2025
Unprompted review
Reply from Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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