We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... See more
Company replied
Location
Switch location3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... See more
Company replied
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... See more
Company replied
My booking was done by booking.com. The rental car showed signs of heavy wear and tear and hadn't been cleaned—there was animal fur in the trunk. There was an information (warning) relatet with oil in... See more
Company replied
Company details
About Drivalia UK - EDINBURGH AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, United Kingdom
- 0131 202 1710
3.7
Average
637 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shuttle took forever. Awful service at the desk. Car not ready.
Shuttle took forever. Lady in the desk (Flo) was so not collaborative and harsh.
Car is not ready, incredible considering we arrived later than the time expected.
Now over 30 mins just to get the car.
Never ever again using this company
August 14, 2026
Unprompted review
Took over half an hour for the bus…
Took over half an hour for the bus transfer then 90 mjj in mutes to get the car.
Drop off took 20 minutes then another half hour wait.
AVOID
August 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben is the best
Ben was helpful, very friendly and great to work with!
August 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
worn out car
My booking was done by booking.com. The rental car showed signs of heavy wear and tear and hadn't been cleaned—there was animal fur in the trunk. There was an information (warning) relatet with oil inspection out of date. However, the worst issue was that the car was handed over without two existing defects being noted in the handover report (even though four others were listed). Even after we brought this to the staff's attention, the report wasn't corrected, and the matter was dismissed as trivial. Yet, upon the car's return, those very two defects were subjected to close scrutiny. Had we not taken photos when we first picked up the car, we almost certainly would have lost our security deposit.
July 7, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very poor experience
Very poor experience. Our flight was late and we called multiple times to arrange a latr pick up. Once we got there, obviously the car had disappeared into thin air and the only option was a car twice as expensive...
Avoid this agency at all costs.
August 10, 2025
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The price was good
The price was good. The car was clean and in good condition. I didn't have to wait long for the paperwork to be sorted. The staff both the young lady who booked me in and the lad who brought out the car were both very friendly and polite. They were exceptional in their service.
August 6, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Check in was fine
Check in was fine, friendly service. Car had tyre inflation warning light on as soon as we drove off. Passenger seat was filthy, needed a good valet. Car had more than it's fair share of dents and scrapes. Return report said it was left back in average condition, that was exactly the condition I received it. I had the car for 12 hours.
August 3, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Stuart was amazing!!
Stuart was amazing!!! He made our experience super smooth and easy!
August 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
great service by Ben
Ben was amazing: informative, professional and funny!
August 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart is the most helpful and…
Stuart is the most helpful and knowledgeable at what he does best! Polite and courteous and very professional! Highly recommend!
August 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Lovely helped man
Lovely helped man. Great customer service. Stuart was amazing
August 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Legendary Stuart
Thank you Stuart, for making the process as easy and straightforward as possible! Will definitely be using Drivalia at Edinburgh airport again :)
August 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Speedy check in and wonderful customer…
Speedy check in and wonderful customer service. Overall a great experience, would definitely recommend!
August 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth Onboarding
Scott ensured a smooth onboarding. Loved his welcoming and helpful attitude
August 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy pick up experience
Very easy pick up experience, Stuart was extremely friendly and helpful-pleasure to meet after an early morning flight!
August 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exelent customer support at reception
Exelent customer support at reception. Staff members polite and organized
August 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Florence is amazing
Florence is amazing! Super experience working with her and her manager. Everyone in the office was so kind.
July 31, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Customer service leaves a lot to be desired
Car hire was booked from 5pm at the Edinburgh Airport branch .. our flight got in early and we waited on the shuttle bus for around 20mins as expected. Upon arrival at the collection point we entered along with another customer, after 5/6 minutes a staff member came out if the kitchen and advised we would be seen shortly and gave us buzzers. 2 other members of staff appeared and one make staff member served the lady in front of us as expected, the female staff member was attempting to login into the pc which again isn’t unexpected, however a 3rd customer came into the office and the female staff member spoke to them advising as soon as she could login she would be with them , at this point I asked when we would been seen as we had now been waiting for 25 minutes to be seen, she advised she would help us now and this is where the issues came to light - we gave the booking name and drivers id to the female staff member who processed this and then asked what insurance we would be taking as we hadn’t booked any, when we asked what the options where she set a page in front of us and attempted to push us to the most expensive option at £38.99 a day ontop of what we had already paid, we declined the additional insurance and at this point she advised that as we hadn’t arrived at the pick up time of 5pm our pre booked car was as released by the system and she wouldn’t be able to give us the car but could give us an alternative- we had booked a medium car (quashqui) and the alternative was a Corsa - I questioned this as we had paid for the larger vehicle and I wasn’t happy to be down graded - she became visibly annoyed by my decision to question it and advised we could have the car back we booked but for an extra charge - which I refused to pay - after some back and forth I asked for a manger to be advised one isn’t available tonight and I could take the car or leave. We proceeded with the booking and left the premises- the return process was very smooth and the guys on Monday were very helpful
July 24, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
RUN AWAY
RUN AWAY. THIS PLACE IS A SCAM. The conned me into paying way more for insurance than I should have paid; they sweetened the deal by giving me a discount that I later was charged for; then I was scammed at a parking lot - I have proof that dozens of people were scammed at this lot - and they ignored this and insist that I pay this fine I shouldn't have to pay. And the email they sent asking me to pay the fine just says 'UK PCN' - only when you look closely at the email address do you see it's from Drivalia and not the UK government. This company has given me such headaches, I have had to call and email dozens of times just to contest their stupid charges. They are predatory. They don't care about you, they only care about money. They are con artists. They should be ashamed of themselves. Everyone should just stop paying this company so they can disintegrate and rot in hell.
NOTE: they’re telling me below to log in and contact them through the portal but I already did and they said they couldn’t help me. And they already charged me for the ticket. They also charged me a $70+ "admin" fee a full month after the initial ripoff happened, with no warning.
July 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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