Drivalia UK - EDINBURGH AIRPORT Reviews 

Fraser was amazing. Got us checked in and on the bus so fast

I received excellent advice. My account manager, Stuart, was very knowledgeable and friendly. He put together the perfect package for me. I would choose this rental service again in a heartbeat!

Rahel was very helpful and kind guiding us through the process, efficient and fast.

The check-in process to collect the car was somewhat disappointing. I waited around 40 minutes while one member of staff was on their lunch break, and no other staff were available to help. Once i was served, the pickup itself was quick and straightforward.
However, about 10 minutes into the journey, the tyre pressure warning light came on. At the next service station, i checked the tyres and found the pressures were well above the manufacturer's recommended levels.
The return process, on the other hand, was excellent. It was quick and efficient, and Stuart was particularly helpful in making sure I didn't miss the airport shuttle bus.

Overall, my experience with Drivalia was mixed. Their location is about 15 minutes from the airport, the service can be hit or miss, but their prices are very competitive.

Overall, our experience was positive, but the return process was disappointing.

When we returned the car at the end of our journey, the employee who assisted us was rude and unprofessional. While inspecting a minor mark on the exterior of the vehicle, he questioned whether it had already been present or had been caused during our rental. It was subsequently confirmed that the damage had already existed before we collected the car. Despite this, his attitude toward us was unpleasant and inappropriate.

Moreover, although the airport shuttle had already been called, he sent it away, forcing us to wait for the next one and putting us at risk of missing our flight. Since the rental company already had our credit card details on file, there was no reason to keep us at the rental station while the matter was being clarified.

On a positive note, the car itself was clean, comfortable, and in excellent condition. In addition, the employee who assisted us when we collected the vehicle at the beginning of our trip was courteous, professional, and very helpful.

I rented a car of fraz he was offered a great service and gave me the best price he could offer and was very friendly and helpful

A few weeks ago, I rented a car from Drivalia, and all in all, it was a wonderful experience. On the day we arrived, the office was very busy, but the staff was very proactive and took care of everything effectively. I would definitely suggest Drivalia if you ever need to rent a car from Edinburgh airport, both for the cost and the quality of their customer support. Scott in particular made this experience fantastic with his kindness and positive attitude.

Just an awful experience and service at their shed, miles from Edinburgh airport. I wrote to EasyJet, whom I booked and paid for this service, and hold EasyJet responsible. Here's my letter to the CEO of Easyjet. I have had no response. For the attention of the Chief Executive Officer, easyJet

Dear Sir,

I am writing to raise a formal complaint regarding a recent booking made through easyJet, which included car hire via your CarTrawler partnership. The conduct of the allocated provider, Dawalia, fell far below the standards that easyJet sets out in its own Customer Charter and resulted in both financial loss and significant inconvenience.

Upon arrival in Edinburgh, I discovered that Dawalia operates miles from the airport. When I eventually reached their premises, I was met with unprofessional behaviour and a list of unreasonable and unprecedented demands, including the requirement to produce my driving licence, which I showed, and a passport, which I had, and then —astonishingly—a utility bill or bank statement. These conditions are entirely outside normal industry practice and were not disclosed at the point of booking.

As a result, the booking could not proceed. I was then forced to take an Uber to Dunfermline at a cost of £40.

easyJet’s Customer Charter commits to:

Working only with trusted partners,

Providing clear, accurate information at the time of booking, and

Putting things right when service falls short.

In this case, none of these commitments were upheld. I booked through easyJet in good faith, relying on your platform to provide reputable partners and transparent requirements. Instead, I was placed in a situation that was avoidable, unreasonable, and directly caused by the partner selected through your system.

Accordingly, I request the following under the commitments of the easyJet Customer Charter:

A full refund of the car hire payment.

Reimbursement of the £40 Uber fare incurred as a direct consequence of the failed booking.

A review of Dawalia’s continued presence on your platform, given their conduct and the reputational risk they pose to easyJet.

I expect this matter to be handled promptly and at an appropriate senior level, in line with the standards easyJet publicly commits to uphold.

Shuttle took forever. Car was given on a totally empty tank. Nothing good to say

Stewart was very friendly and accommodating, he explained everything so we understood well and we didn't feel as though we were being scammed for money at any time. He gave us some useful tips also. Thanks guys!

Booked it yesterday, came in today and was very relieved with how quick and easy the service with Don was. Thanks for the advice and help!

Prompt pick up at airport. Don was most helpful at desk. Great service. Would recommend.

Collected from Edinburgh Airport branch. Scott at the desk was extremely helpful and accommodating. Would use again

** UPDATE**
Your reply to this tells me to get in touch! I did the day it happened, I also sent an email to your reservation team and I have had NO reply! You have my contact detail
So no excuse!
Seems your customer service is as shocking as the abusive employee.

Edinburgh airport location. Fraser is an absolutely horrific employee and needs to be under review.
car was damaged, scratched, no fuel, service due on car and had the check engine oil light on.

Fraser was mumbling, rude, verbally abusive when I raised my concerns and in no way interested in dealing with them. AVOID THIS PLACE

Ben served us, was very efficient, polite and helpful.

Ben was brilliant.

Ben was really friendly in service

Ben was super helpful and informative. Great welcome experience to Scotland!

Great service from Stuart and wonderful customer help. Got a free upgrade.

AVOID AVOID AVOID

Hired car to pick up at Edinburgh Airport...eventually worked out Drivalia is not based at the aiport. You have to go find a bus stand and wait for a bus..so 40 minutes later arrived at hire place

queued and was eventually acknowledged....and given a pager to be told we will page you when ready to serve you

we waited 1hr 20 minutes..it would have been longer but 2 customers in front of us gave up and went elsewhere

1 member of staff only who was doing all admin, getting the car and signing it out.

AVOID AT ALL COSTS

caused massive delays to our journey, missed dinner and arrived at our final destination in early hours of next day rather than that evening as planned

shocking service

drop off..you park up and throw your keys at them! No service or checking car with you so just hope deposit gets released

_____

Drivalia i see have replied- what is the point in giving you my booking info? you clearly have t your standard service - POORLY STAFFED - judging by other reviews and my telling what date and what I booked will not change anything!