Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... See more
Company replied
Location
Switch location3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... See more
Company replied
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... See more
Company replied
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... See more
Company replied
Company details
About Drivalia UK - EDINBURGH AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, United Kingdom
- 0131 202 1710
3.5
Average
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will never use them again
Edinburgh airport collection was a nightmare. It took over an hour and the staff on the phone were deeply unhelpful and rude. Acted like you as a customer were an inconvenience to their day. Car took ages to be prepared and lacked basics like screen wash. Honestly, saving a few pounds isn't worth it, pay more and go with a more reputable company. This wasn't worth it.
March 27, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
We had good experience with the service and the help with the car
We had good experience with the service and the car
March 30, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Generally poor
Shuttle bus required (badly advertised) and very slow service. Car not ready despite booking. Over an hour to get a car
April 3, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great
Served by don over the weekend when I came in to hire a hire for a short couple of days for work, he was very helpful thank you again
March 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne was absolutely helpful at…details of our car and was just very clear with the info he gave us.
Wayne was absolutely helpful at Drivalia. Helped clarify all we were getting with our car. Specified my friend and i’s car a just ended up chatting about our love of Scotland and our life. Give this gentleman a raise. What a wonderful human!
March 31, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben offered excellent customer service
The customer service offered by Ben was excellent.
The car was well presented and Ben noted any minor damages prior to collection. Really pleased with the experience. Thank you.
March 29, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil was a pleasure to work with and…
Raghil was a pleasure to work with and extremely helpful!
March 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don is very friendly!
March 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible experience
Terrible service, billed money taken from my account without taking a car
March 20, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben was great and really helpful
March 26, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cheap and very Nasty
My flight was delayed by 1hr and they said that I lost my prepaid rental (18 days), because I was over an hour late to pick it up.
EDIT: Despite the reply below, I did notify the branch as soon as I realised my flight was delayed and they said I would lose the booking (no 2 hour grace period as they say) and I had to make a brand new booking and pay 100% again with no refund from the first booking.
March 25, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The worst car rental experience
The price seems to be the lowest, but in the end it’s twice as much as the big chains.
They force you to take out insurance that doesn’t cover anything (even though you already have insurance) under the pretext that you have a debit card, and they normally only accept credit cards. If you refuse, the conversation turns aggressive and they threaten not to give you a car.
In addition to the price you pay at booking:
-£35/day for mandatory “bullshit” insurance
-£66 in administrative fees
-£0.25 per extra mile
-£130 for a damaged tire, even though I’m certain I didn’t hit a curb
In the end, the price is outrageous, the staff is unpleasant and almost aggressive, and the agency is far from the airport
In short, stay away from Drivalia—it’s a scam!!!
March 18, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The manager on duty was superb
The manager on duty was superb , he couldn’t have been more helpful went above and beyond to help us, great customer service and the company should be proud to have such an outstanding member of staff working for them , Wayne was superb thanks so much for everything!
March 22, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Not Taken Seriously by Branch Manager and Referred Back via Portal
I am currently being passed between Drivalia and Booking.com, with each party blaming the other for what happened at the rental desk.
At Edinburgh Airport, Drivalia staff informed me that my Booking.com Full Protection insurance was not valid and persuaded me to purchase additional insurance for £140. I have since confirmed directly with Booking.com that my original cover was valid and that I was misinformed at the desk.
This has now turned into a situation where neither company is taking responsibility. Booking.com has confirmed the cover was valid, while Drivalia has failed to provide a proper response despite promising contact from the branch manager.
As a customer, I should not be caught in the middle of two companies shifting blame. The information I was given at the point of sale was incorrect, and I made a financial decision based on that misinformation.
I am not simply looking for a refund—I am asking for accountability. At minimum, I expect a clear explanation, acknowledgment of the error, and a formal apology.
Until this is properly addressed, I would strongly advise others to be cautious and independently verify any claims made at the rental desk before agreeing to additional charges.
I used their portal several times and the manager brushed it under the carpet.
March 17, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben @ drivalia
Great experience.
Fast,Friendly,helpful and super efficient. Ben at desk was wonderful explained everything to us .
Thank you Ben.
March 20, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Non dependable shuttle service
The car is fine . The staff are helpful . The problem is that the supposed every 20 minute shuttle is closer to an hour . I sat waiting for a bus to the airport from the collection point which is off the airport for ages. The staff kept ringing and ringing and ringing the shuttle driver
March 19, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great place
Great place, Very friendly and professional. Cheers to Ben who checked me in.
March 19, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben needs a raise
Ben was super patient and helpful after we made all possible mistakes with our booking. Staying polite, positive, and informative, a professional guy!
March 19, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had some trouble with our payment…
We had some trouble with our payment but Ben was extremely patient with us and offered solutions to fix our situation.
March 19, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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