Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... See more
Company replied
Location
Switch location3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... See more
Company replied
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... See more
Company replied
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... See more
Company replied
Company details
About Drivalia UK - EDINBURGH AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, United Kingdom
- 0131 202 1710
3.5
Average
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Swift and efficient friendly service as…
Swift and efficient friendly service as normal. I'm a returning customer as you always look after me. Ben was very smiley and helpful, especially considering it was early morning. See you again soon.
March 19, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Surprisingly Good!
I was sceptical with the cost of the car but service from Wayne was spot on and shuttle from the airport easy enough!
March 18, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks Ben!
We had a great experience thanks to Ben! He took great care of us, was friendly, helpful, and informative! He went above and beyond helping us plan out must-see spots to visit, which we were grateful for.
March 18, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from Ben 👍
March 16, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Marshall and the Donski are both…
Marshall and the Donski are both legends
Thank you once again chaps
March 14, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Slow and unfriendly check-in that took…
Slow and unfriendly check-in that took nearly an hour.
Digital display and control panel on the car locked and did not work and nor did the rear view camera.
March 8, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good price, bit of a schlepp from the airport
Takes a little while to get there from Edinburgh Airport but the price was really good and the car was spotless. Wayne on reception was very helpful, friendly and efficient
March 10, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice car no problems
Nice car no problems, just a bit hard to find the shuttle bus. Rahil was very helpful with checking in and out the car at Edinburgh airport.
March 8, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Marshall was fantastic
Marshall was fantastic - super helpful and good craic ! An asset to the team.
March 7, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is outright theft!!
This is outright theft!!
I rented a van from the Edinburgh agency and had taken out additional insurance through an intermediary agency. I immediately felt that they were trying to sell me their own insurance.
When I gave my payment card for the security deposit, they claimed that only my last name was on it and not my first name. The person at the counter pretended to send a message to their manager and then told me they couldn’t accept it.
They explained that if I wanted to get my van without using my bank card, my only option was to take… their insurance, which cost me €500.
Unacceptable.
February 18, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid this car hire company
Car Hire is not located at airport (Edinburgh) you require to wait on a 30min rotating bus. They use the recognised con of suggesting it could take 28 days to refund the compulsory £1,500 credit card deposit. Produce a laminated sheet showing how you can reduce the deposit and increase insurance if your pay £60 or £80 (These were discounted from what it states on sheet). £80 was twice the cost of the car hire for 2 days! Location is in the middle of nowhere so you are stuck to get bus back when you realise the error in not booking with Avis, Europcar or one of the other reputable car hire firms. Avoid is my recommendation.
March 5, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Don was awesome!
March 6, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful staff
Very helpful staff, quick and efficient. Raghil went above and beyond to help us and check out upgrades.
Good service, best prices.
March 4, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly recommend company especially the…
Highly recommend company especially the Edinburgh airport branch. 5 star service from Frazer today
Craig Anderson Tenerife/Bannockburn
March 3, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good service from Edinburgh with Wayne
March 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID AVOID AVOID don't release…
AVOID AVOID AVOID don't release security shadow & lie
Flight delayed so they wanted 'reorg' cost plus upgrade - was going to cost more than 200% of original hire (had paid when booked so a sunk cost) so declined hire. Didn't tell me any of this when I msg to say we were delayed. Or even when got there until the very last minute. Decided to write off the full hire cost that had been paid in full and go elsewhere as extra charges were ridiculous. They'd already shadowed the £1500 security hold before disclosing this extortionate charges. Told me on 4 Feb (&10 Feb on phone) it'd been returned. It is now 2 March and they are ignoring all of my emails. So having not taken a car they are withholding £1500 on my credit card affecting my credit rating and availability. Clearly lied that they've released it.
Pick up from Edinburgh airport a massive pain, cold & wet wait outside. They're not Edinburgh airport!! AVOID at all costs.
Drivalia - release the hold on my credit card and reply to my formal complaints raised
February 4, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
Please be informed that the deposit release is initiated once the hire period ends. However, excess deposit transactions may take up to 30 days to appear in your account, depending on your credit card provider.
The deposit amount will be restored to your available funds, and your balance will return to its original state. If you do not see the deposit reflected in your account within this timeframe, we recommend reaching out to your bank directly for further assistance.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
This is the worst car rental company.
This is the worst car rental company.
Because I’ve been living in the UK for over a year, I had to retake the driving test to renew my licence here. My Colombian licence has been valid for more than 15 years, but since I’ve lived here for so long, I had to follow UK regulations.
Complying with those rules cost me over £200, because they didn’t accept my Colombian licence and my UK licence is less than a year old.
They take people’s money, charging for insurance they NEVER USE, and their customer service line is extremely rude.
Do NOT rent from them.
February 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for your feedback.
All Drivalia hirers are required to meet specific requirements before a vehicle can be provided. These requirements are clearly outlined on our website and in your booking confirmation.
Regrettably, if you are unable to provide the necessary documents, we will be unable to fulfill your hire.
For clarification regarding the mandatory documents required, please refer to the following link: Mandatory Documents - Drivalia. This information was also included in your booking confirmation.
Thank you for your understanding.
With best wishes
Drivalia
Wayne and Marshall extremely helpful!
Wayne and Marshall extremely helpful!! Made everything super easy.
March 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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