Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... See more
Company replied
Location
Switch location3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... See more
Company replied
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... See more
Company replied
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... See more
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Company details
About Drivalia UK - EDINBURGH AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, United Kingdom
- 0131 202 1710
3.5
Average
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wayne was absolutely amazing and so…
Wayne was absolutely amazing and so helpful ! He did an amazing job explaining all the information and was so kind to us ! Thank you !
March 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Simple and easy to use
Simple and easy to use, Ben was friendly and made the process seemless.
February 27, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience!
Wayne was a delight! He was a lovely person to be greeted by when landing in rainy Edinburgh. So helpful and informative. Great experience!
February 25, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Flor was great guiding me through the…
Flor was great guiding me through the process. Still haven’t finished the booking, but the check in was amazing!
February 25, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Efficient and straightforward pickup…
Efficient and straightforward pickup with good customer service from Raghil
February 24, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly recommend !
Rahil was kind, professional and very comprehensive, I highly recommend drivalia ! Everything is personnalised and explantations are clear !
February 23, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I would strongly advise others to be…
I would strongly advise others to be very cautious when booking with Drivalia, especially if paying in full in advance.
I made my booking on 16th February for vehicle collection from Edinburgh Airport, paying £161.79 upfront. When my travel plans changed, I attempted to cancel the booking on 23rd February — over six weeks before the hire date of Friday 4th April. Despite this, I was unable to cancel online due to an issue with their system and was told that cancellation was not possible because the booking had been paid in full.
I live in Crieff and was no longer flying in on the Friday night, meaning collecting the vehicle from Edinburgh Airport would have required an impractical combination of train, tram, and walking. This was explained clearly, but no reasonable flexibility was offered, despite the significant notice provided and the fact that I have hired with Drivalia several times in the past.
In the end, I had no option but to keep the booking and rearrange collection for the Saturday morning with help from someone else, which completely defeated the purpose of booking and paying in advance.
Very disappointing experience. I would recommend avoiding advance payment with Drivalia, or booking elsewhere to avoid being caught out in a similar situation.
February 23, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Don made our car hire lovely and easy.
Don made our car hire lovely and easy.
February 23, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth experience checking in thanks to…
Smooth experience checking in thanks to Rahil, lovely guy and great help
February 22, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil provided good service there was no problem picking…
Raghil provided good service there was no problem picking up the car.
February 22, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I will never use Drivalia again
Picking up a small 3 door from Edinburgh airport. If you are 1 hour late to pick up the rental they cannot guarantee the car ordered will be there.
I knew that’s exactly what they were going to do!!
I rang to say the flight was 2 hours delayed but that doesn’t matter. Of course I then had to pay to upgrade because all the small cars were gone. BS
I told her that’s a pure scam. I wanted to cancel at that stage I was so pissed off. Also because me and my kid had waited in the cold for 45minutes for the courtesy bus. I rang the office a couple of times and was told it wouldn’t be much longer. Other customers who arrived at the pick up stop also rang and were told one had just left and they’d just missed it. That was a lie!
I had taken out full insurance with the 3rd party and this didn’t cover all of Drivalias insurance. I didn’t take out anymore with them I had just paid extra, nearly £200 for the upgrade.
I gave 2 stars because the car was perfect the staff were mannerly and handing it back went smoothly.
I will never use Drivalia again though.
February 13, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Lovely car for my family’s trip to…
Lovely car for my family’s trip to Edinburgh. Nice and clean inside and out. No hassle service. Wayne was very helpful and pleasant to deal with. I’d definitely use Drivalia again.
February 13, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Charlatans of a car hire company
Do not use this bunch of fraudsters they will try and rip you off especially if you are a tourist just off the aeroplane, there is a reason they are not allowed at the airports..... "We dont have your car anymore but we have an upgrade for more money" YOU HAVE BEEN WARNED ..I am furious, incandesant with rage even, I will happily pay a bit more at a differnt company and hope Drivalia go under
February 15, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Charged an extra £40 for 'out of hours…
Charged an extra £40 for 'out of hours drop off', which firstly wasn't explained to me, and secondly, I had to ask one of their competitors if they would take the keys when I returned it. How can it cost more not to have a member of staff, than have a member of staff? And secondly, they have now added an extra £60 that no one at the company knows anything about. The pressure sales tactics to take extra insurance boarders on threatening, and that "some dent or scratch 'might' show up on the car when they check it if you don't pay the extra.
February 18, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Poor - hidden clauses and not customer friendly
informed that as my flight was late and so was 1 hour twenty minutes later in getting car when when i reserved it they could charge me for a different car at a higher rate!
Then they provided me the car with no fuel in it (28 miles to empty) so i had to find garage to refuel before i commenced my journey
I won’t book such an underhand and penny pinching company again - I would not recommend
February 17, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Wayne was super helpful
Wayne was super helpful. Made everything clear and straight forward.
February 17, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Righal was the best at the desk
Righal was the best at the desk! Good knowledge, totally transparent and answered any questions we had. 10/10 recommend.
February 15, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Budget car hire…
Budget car hire…. Car itself was fine, the centre itself is offsite so quite a bit of waiting around for buses to and from the location. The staff member we dealt with was really lovely though.
February 15, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Awful experience
Awful experience. Waited for pick up from Edinburgh airport for 20 mins then waited another 30 mins to get served only to be told I was then too late to pick up the hire car I had reserved. They huffed around a bit telling me how busy they were then offered me an alternative that I’d need to pay another £70 for! I was hiring the car for one day! Will not use again.
February 14, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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