Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... See more
Company replied
Location
Switch location3 Queen Anne`s Drive, Newbridge, EH28 8LH EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... See more
Company replied
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... See more
Company replied
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... See more
Company replied
Company details
About Drivalia UK - EDINBURGH AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, United Kingdom
- 0131 202 1710
3.5
Average
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super customer service
Super customer service, friendly, efficient and extremely helpful.
February 14, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rahul was really good and very helpful
Rahul was really good and very helpful
February 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil who was at the desk was very…
Raghil who was at the desk was very helpfull to get the paper work done quickly.overall good experience.
February 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reception was top class and…
Reception was top class and professional. Nothing was a hassle to arrange. Would highly recommend
February 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thank you Waene for your understanding…
Thank you Waene for your understanding and attention!! 😁
February 10, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Scammers
Read the terms and conditions (Edinburgh airport): if your flight is delayed they will keep your car for an hour and then "give it to someone else". You will find that somehow, in spite of having hundreds of cars in their carpark, they dont have a car similar to the one you booked. Don't worry, they can give you an upgrade for £200! A complete scam!
February 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I hired a car for my trip to bring my…
I hired a car for my trip to bring my daughter back to uni but while there my daughter ended up being hospitalised so I needed to extend my rental. I returned to theoffice to do this and Marshall dealt with me and went above and beyond to help
February 7, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
Great experience, Wayne was a lovely fella great help
February 6, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben is the best!
February 3, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben was good and explained everything…
Ben was good and explained everything clearly
February 2, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne was really great and very helpful
February 1, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was high maintenance today having…
I was high maintenance today having forgotten a couple of things but Ben was fab in sorting everything out. And thanks to Scott, sorry about the message when you were on a day off, thanks for replying! Can’t fault these guys
January 31, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil has been very kind he made…
Raghil has been very kind he made everything easy for us!
January 30, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben the customer service guy was really…
Ben the customer service guy was really nice and Poole
January 29, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
5* service from Ben
Ben was incredibly helpful and really friendly. There was a problem with my booking but he solved it straight away and was very clear with all communication. Would recommend booking directly with this company branch.
January 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - EDINBURGH AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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