Gary at the Drivilia desk in Glasgow was fantastic! Careful of the Geely PHEV, too much onscreen tech, the car’s lane correction system was annoying and unsafe at times, and had to be reset deep into... See more
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Location
Switch location130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX GLASGOW, SCOTLAND, GB
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See what reviewers are saying
From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to... See more
Company replied
The number given to call for a lift to the dept did not work. It was raining. a helpful local came to our rescue. Said this often happens. At the depot they tried hard sell me comprehensive insuranc... See more
Company replied
What a fantastic experience! Garry and Daniel couldn’t do more to accommodate us with our house move . 2 vans both great condition and simple easy process ! Massively cheaper than local other quotes f... See more
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Company details
About Drivalia UK - GLASGOW CENTRAL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX, GLASGOW, SCOTLAND, United Kingdom
- 0141 611 7103
4.1
Great
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Kenny was magnificent!!!
June 30, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bad experience with Drivalia…
The number given to call for a lift to the dept did not work. It was raining. a helpful local came to our rescue. Said this often happens.
At the depot they tried hard sell me comprehensive insurance. I refused, I never take this out .They then wanted a security deposit, which I was willing to give and have done many times before.. They would not accept three of the credit card options i had. they said I could leave if I did not like it ( when stuck at an industrial lot in Glasgow- go figure). Eventually I had no option but to buy comprehensive insurance, and they then suddenly accepted my cards. Beware of their cheap rates! A very unpleasant experience. .
June 22, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Car are great and the service work…
Car are great and the service work super! Kenny was so kind and helpful with us. Reccomanded 100%
June 27, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Kenny
Excellent service from Kenny. Brand new car….very good.
June 26, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rented car with no valid MOT
In early 2026, Drivalia UK rented my wife a car that, we later discovered, had a lapsed MOT — meaning it shouldn’t have been on the road at all. My wife was using the car to drive our children around, with no idea it wasn’t legally roadworthy. Once Drivalia realised the error, it took a full week to deliver a replacement vehicle, and when it finally arrived, it had no fuel in it.
When we raised a complaint about this, the initial response was almost mocking of my wife’s concerns, rather than acknowledging the seriousness of renting out a vehicle that wasn’t legally roadworthy to a family with young children in the car. It also had no signature or named, responsible person behind it — making it impossible to know who was actually accountable for handling the complaint. For a car hire company, this raises real concerns about basic safety checks and customer care.
If you value safety, I would very much advise against using Drivalia.
March 20, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Tola was great at check in very quick
June 16, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Gary at the Drivilia desk in Glasgow…
Gary at the Drivilia desk in Glasgow was fantastic! Careful of the Geely PHEV, too much onscreen tech, the car’s lane correction system was annoying and unsafe at times, and had to be reset deep into settings each time getting into the car. Thanks
June 9, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booked car with them but after repeated…
Booked car with them but after repeated attempts to contact the Glasgow office and no answer to phone calls (constantly said busy over the course of 2 days) i had to cancel booking. Very disappointing and poor customer service, if you want to keep business answer calls..
June 7, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service from Kenny
June 4, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thank you Kenny and online services at DRIVALIA
From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to Kenny at Laidlaw Street who is both welcoming and professional and whom it is always a pleasure to see. We use only DRIVALIA and that will continue . Thanks Kenny.
June 4, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Tradestone Manager Awful Customer Service
(Please look at the reply from the branch manager of Drivalia at the end of my Review, on the day of the event managers said it could take upto 5 days for refund, that’s what happens when you come across rouge franchise)
On 2/5/26 Saturday 12.15 noon was a perfect example where my trust & confidence I had from earlier hire from Drivalia gots shattered to extreme low.
The moment I went in there (Drivalia Tradestone Glasgow )& spoke to the manager who was in charge of the unit at that time, I had a very negative vibe as if he wasn’t happy to see me. The conversation between us was more like interrogations. I took everything in a positive way and made the payment he asked me to so that I could walk away with the car asap. But the gentleman then demanded £ 75 for delay pick up.
My point was he should have told me about it and added it to the money I made payments just a few minutes before.
So I refused to pay and requested him to waive it off if possible as I was unaware of the fact that I have to pay £75 if you come late to pick up the car.
So unfortunately I had no option other than to cancel my booking. To my surprise he then told me he can’t reverse the payment and it can take upto10 days. But me in business too I know you can just reverse the payment till an hours, it is as easy as that.
As it was the last car in the unit he probably rebooked it to the person with whom he was on the phone non stop.
Really aweful customer service. Probably as it was Saturday he preferred to get better higher rates and commissions for it as well.
Really people like this gentleman can kill businesses. Really disappointing customer service and I am still waiting on my money.
They keep on repeating the same answer as below in their reply, I have repeated the process multiple times they requested me without any results. I am sitting on 18th day where my money is held unlawfully held by the Drivalia manager where no car was rented out.
They tend to shy away from direct reply which shows their shady side of the business.
Hope no customers go through this unless they become direct victim of the unit manager like me.
Reply from Drivalia
Good Afternoon, Please note refunds can take upto 28 days to be finalized and show in your account in accordance to your banks processing time also. Having also checked your booking I can see you arrived after the grace period and refused to pay the late pick up fee. The agent had followed company policy and terms. No further action will be taken regarding this complaint. Kind Regards.
May 2, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service from Kenny and great van
May 8, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Everything was great service was good .
Everything was great service was good .
May 4, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cracking rental company and service
Cracking rental company and service. Kenny is a legend.
May 4, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent on the day hire
Was able to get a car for our holidays on the day which was amazing and very smooth, cheers to Gary for that at the desk. Ride was smooth and the car performed to standards. Overall very good experience. Simple and no problems.
April 29, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely awful company would not…
Absolutely awful company would not recommend take your money and don’t give you a car unless you pay £1500 for the car arrogant manager,number online for customer service does not work rip off
April 24, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Friendly and very helpful staff
Friendly and very helpful staff
Especially Gary in Glasgow
April 21, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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