Do not use this car rental service. There was plenty of hidden fees not communicated properly which lead us to pay an excess of 400 pounds on top of the rental of the car. The customer service was ver... See more
Company replied
Location
Switch location130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX GLASGOW, SCOTLAND, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to... See more
Company replied
Gary at the Drivilia desk in Glasgow was fantastic! Careful of the Geely PHEV, too much onscreen tech, the car’s lane correction system was annoying and unsafe at times, and had to be reset deep into... See more
Company replied
What a fantastic experience! Garry and Daniel couldn’t do more to accommodate us with our house move . 2 vans both great condition and simple easy process ! Massively cheaper than local other quotes f... See more
Company replied
Company details
About Drivalia UK - GLASGOW CENTRAL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX, GLASGOW, SCOTLAND, United Kingdom
- 0141 611 7103
4.0
Great
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
First class service. Great value for money. Hired a car for £81 for 5 days and handed back really straight forward. Just make sure you have all the documents they ask for ready when taking your car out. Many thanks to Gary.
February 11, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great return with Gary!
February 11, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely outstanding service
Absolutely outstanding service
In and out guy in reception was spotnon aswell
Will be using again beats all the main dealer hirers
February 9, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good and fast service at pick up
Good and fast service at pick up. Only issue was pick up was delayed by a could of hours because car wasn't ready. Fortunately I didn't have any plans so this suited me fine. Apart from that all good.
February 1, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Perfect car hire ad good service thanks…
Perfect car hire ad good service thanks everyone especially Gary
January 27, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks to Kenny and the staff at…
Thanks to Kenny and the staff at Glasgow Centre branch — I’m a regular and they always do their best to sort me out, regardless of the circumstances.
January 23, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I dropped off then picked up a car and…
I dropped off then picked up a car and was dealt with by Gary.
He was very helpful and a credit to the company, its dealing with people like him that would make me want to hire again.
January 11, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
They scammers
They are scammers , it's happend with me twice, whenever i booked a car, they never give me that car, always said we don't have that car, you need to pay extra then we can give you other car.
January 14, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Efficient sales from Kenny
Efficient sales from Kenny, car was great.
January 16, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car is excellent service was great from…
Car is excellent service was great from Kenny
January 15, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Surprised
Drivalia was the only car company i would rent from. I have rented loads of cars from drivalia. I have built up over 1000 loyalty points.
Well until my experience yesterday. I am no longer a customer, I am going elsewhere now
The story is"
I booked my rental car.
I uploaded all of my documents, drivers licence, utility bills. Dvla check code.
I paid for the car, I turned up at the branch. I got a taxi to the branch £15. I was expecting to get a car, and drive off, i had to get a taxi back home, another £15. £30 down
Well" I was advised that there was a new rule, I needed to get a credit check, I was surprised that I didn't pass the credit check. Drivalia has never done a credit check on me before. Even the guy from the branch felt terrible I didn't get the car, the guy from drivalia knew I was a loyal customer.
I was told I couldn't rent the car, because I didn't pass the credit check.
Now I need to fight for a refund from discover.cars. the third party, that's the company I used to get the booking.
There was no details about a credit check when I booked my car rental.
Drivalia is going to loose customers, especially people coming from abroad looking to rent.
Just be aware, if you pay for a rental from drivalia, your money has left your account. You turn up at the depot, you might get refused a car, drivalia is now doing credit checks.
How it works works the credit check.
Their is ten teirs of credit check.
If your in the top 4 teirs. You will pass the credit check.
The thing that puzzles me is. I always leave £1,500 ont credit card as a security deposit incase of an accident. Why do drivalia need to do a credit check.
My credit score is good, I have credit cards, loans, I have never missed a payment on anything.
I was annoyed with drivalia. I
I have now decided to rent from green motion. Probably better rates than drivalia.
I hope drivalia stop the credit check part. Even disclose to people that yous will be doing credit checks.
After years of loyalty to drivalia, today was my 1st time using green motion. It was cheaper.
January 7, 2026
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Kenny made the experience easy
Kenny made the experience easy, was a great car too and would recommend
December 20, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent EV car and good service from…
Excellent EV car and good service from Kenny
December 19, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another Great Hire
I've hired from Drivalia for a long time and every time the guys are fantastic. Today, Gary was great on the desk with my check in. Fast, efficient and knowledgeable. Great job!
December 17, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car was great
Car was great, service from Kerry was great. Fantastic experience, will use again!
December 16, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Service from Kenny is great
Service from Kenny is great, very experience. Van was clean and great.
December 8, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible company to hire from
Terrible company to hire from. £1500 deposit for a start when other companies are £200 mostly.
So i didn't get hired van because the machine couldn't take my £1 card payment for fines or parking tickets, tried enter two cards but machine wasn't taking them so was denied van but it took contacless payment ok £189 and also £105 for daily charge which you get if dont pay £1500 deposit..shocking. anyway dont refunding my full payment. Horrible customer service from arooj in the london branch kept interrupting me. Definitely avoid this company.
November 8, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good service from Kenny
Good service from Kenny. Car was good. Would recommend.
November 30, 2025
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.