Check the small print and expect to have £1500 charged to your card. Lost £200 before we were successful with a booking with them all other times we violated the T&Cs. Zero care given about customer... See more
Company replied
Location
Switch locationAirparks, Grove Road, Slip End, Luton, LU1 4BZ LONDON, ENGLAND, GB
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See what reviewers are saying
Valentin and the other chap, very helpful and have to deal with some challenging customers due to them not knowing about the credit card necessity. Which Drivalia really ought to remove to be frank:-)... See more
Company replied
Just completed another successful hire with Drivalia at Luton Airpark. Seamless process at collection last week with a very clean low mileage 2025 Toyota AygoX provided. Excellent car for my requirem... See more
Company replied
Aarron has been absolutely amazing, sorting out our booking and helping us to figure out the issues we had our side from the credit card provider. He has been super patient and helpful, always with a... See more
Company replied
Company details
About Drivalia UK - LONDON LUTON AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, Grove Road, Slip End, Luton, LU1 4BZ, LONDON, ENGLAND, United Kingdom
- 01582 344812
4.2
Great
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
If I could give no stars I would
If I could give no stars I would.
I booked through a third party company but Drivalia want to charge me £40 to drop the key in a black box because I want to do this before 8pm. Basically the same as I paid for my booking. So they basically want to charge more for car hire. Please be aware of avoid! Absolutely ridiculous.
April 24, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I ended up paying three times as originally expected
They would not accept my Visa debit card and charged me 250 pounds for a damage waiver. Moreover, when I arrived, they were not able to provide me with the electric car I ordered and gave me a petrol car instead. The guy was nice though, but the company is definitively not recommendable.
April 17, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
My flight was late
My flight was late, through no fault of my own. Despite this I was charged a further £450. This is because they had to 're-issue' me a car despite the fact I had a car booked out for 4 days!!! I have since been charged for a parking fine which I incurred, despite the fact I had already paid this in full. This is a terrible company and I would rather walk 100 miles than ever use them again!
February 16, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Very good company and staff
The check in was very easy. Andrei was very polite, very fast, he explained me everything. He done a great job. I fully recommend this company. Definitely I will use it again.
April 20, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service
Great customer service, with special thanks to Andrei at Luton Airport who went out of his way to find a suitable car for me as I needed something different from the one that was booked. I use Drivalia often and am more than happy with the service.
April 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic experience
Fantastic experience. Made life easy. Gill was helpful and friendly.
April 14, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Time and again I have found Drivalia…
Time and again I have found Drivalia the BEST. No push to add extra reliable professional, helpful friendly - and GREAT cars!
April 10, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good service, crap location (Luton)
If booking in Luton airport, these folks are NOT located in the main hire care village. They're based in one of the big third-party offsite car parking areas. On delivering the car back to them, en route for my return flight, it took me 65 minutes from signing my 'all done' paperwork to getting to the airport. Waited ages for a standing room only bus, for an uncomfortable long drive back.
No issues with the car hire service - and I would happily use the company again, just not at their Luton airport location.
February 9, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Inconsistent Claims and Unfair Charges – Avoid
I had a very poor experience with Drivalia Luton Airport and would strongly advise others to avoid this company.
I was charged £280 (£200 “smoking/cleaning” + £80 admin fee) even though I did NOT smoke in the vehicle.
At the time of return, staff clearly stated that there was NO cigarette smell in the car and only mentioned a small amount of ash. After I challenged the charge, they changed their statement and claimed there was a “strong smell of smoke,” which directly contradicts what was said in person.
No burn marks, no recorded smell at the time, and no credible evidence of smoking were provided — only ash, which does not prove that smoking occurred inside the vehicle.
Despite pointing out these contradictions, they refused to review the case and stated that the charge is “not negotiable.”
Based on this experience, I would not recommend this company under any circumstances.
UPDATE: Before posting this review, I had already contacted the company through their Manage My Booking portal and customer service channels, and I have records of these communications.
Despite this, the issue was not resolved. Instead, I was met with further inconsistent and unsupported allegations.
This is exactly why I chose to share my experience here. I am still awaiting a fair resolution.
March 21, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Andrei was great and got a nice car.
March 21, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Low cost, simple, reliable
Honestly all good. Fast easy clear. Had a guy, Andres at Luton branch. First rate. Ran the car for 4 days. Perfect. Definitely use again.
March 21, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
No waiting great service all questions…
No waiting great service all questions answered,will definitely return and recommend highly.friendly and helpful staff
March 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent Value For Money
Excellent service from pick-up to drop-off. Polite and friendly staff at the Luton branch in Slip End. The car was clean and tidy and we had no problems with it. The price was very competitive and we feel we had excellent value for money. We definitely recommend and we will use this company again in the future.
March 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from the team
Great service from the team, Andrei was helpful.
March 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Be Careful with Upgrades and Add-Ons – Drivalia UK Experience
Sharing my experience renting from Drivalia in the UK so others can be cautious.
I originally booked a Kia Sportage for 4 days for £206. At the counter, staff pushed an upgrade and told me it was offered at a “50% discount.” I agreed, but later discovered (after receiving the invoice by email a few hours later) that I had been charged the full £50 per day. A “Family Vacation Pack” costing £72 per day was also added without being clearly explained. The total price jumped from £206 to £678.
When returning the car at London Luton Airport, I followed the drop-off instructions given by staff, but later received a parking charge for stopping there.
Overall, several charges were not clearly explained at the counter, and I only realised the full cost after leaving with the car. I recommend carefully checking all add-ons and asking for a full written breakdown before accepting any upgrades to not be taken advantage off.
December 18, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service
We were let down on the day by a different car hire company and Andrei from the Luton airport branch was a fantastic help with sourcing a car on the same day. The car was ready by the time we reached the branch on the free shuttle bus from the airport. Unfortunately, the first car that we hired had a puncture, we only managed to drive 5 minutes so returned to the branch. Andrei had arranged another car within a few minutes despite having all of the vehicles prebooked and we were able to leave straight away.
The car was virtually new and was clean and filled with fuel, ready to use. We will definitely use drivalia again.
February 27, 2026
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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