Valentin and the other chap, very helpful and have to deal with some challenging customers due to them not knowing about the credit card necessity. Which Drivalia really ought to remove to be frank:-)... See more
Company replied
Location
Switch locationAirparks, Grove Road, Slip End, Luton, LU1 4BZ LONDON, ENGLAND, GB
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See what reviewers are saying
Just completed another successful hire with Drivalia at Luton Airpark. Seamless process at collection last week with a very clean low mileage 2025 Toyota AygoX provided. Excellent car for my requirem... See more
Company replied
Aarron has been absolutely amazing, sorting out our booking and helping us to figure out the issues we had our side from the credit card provider. He has been super patient and helpful, always with a... See more
Company replied
The only thing they have going for them is they are cheap. Their processes are just bizarrely complex and slow, so make sure you have completed it all otherwise they'll kick you to back of the queue a... See more
Company details
About Drivalia UK - LONDON LUTON AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, Grove Road, Slip End, Luton, LU1 4BZ, LONDON, ENGLAND, United Kingdom
- 01582 344812
4.2
Great
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waleed was very helpful
Waleed was very helpful, the whole process was quick
August 29, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy transition well explained by…
Easy transition well explained by Waleed. Thank you
August 29, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible experience with Drivalia
Terrible experience with Drivalia. I arrived to collect my rental car only to face confusion and poor communication. Despite having gone through the booking process, I was told there was no car available for me. Staff offered little to no help and simply pushed me back to the broker instead of resolving the issue. This left me stranded, stressed and out of pocket. Completely unprofessional and unreliable – I would strongly advise avoiding Drivalia.
August 25, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very professional people
Initially, an automatic car was ready for me. When I said I didn't know how to drive, Alexandra immediately gave me another car with a manual transmission. Thank you, Alexandra!
August 13, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service from alexandra
August 9, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booked a car was so easy to use
Booked a car was so easy to use. Only advice if booking with debit card book the extra insurance so you don't get to desk and have to pay more money. Best thing thing I done. Dealt with anadrei very nice chap. When I come back will book again
August 6, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Andrei was welcoming and everything was…
Andrei was welcoming and everything was quick and smooth.
August 4, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good value car hire
Easy process. All good no issues. Friendly and efficient staff. Alexandra was very helpful.
August 6, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
ALEXANDRA at the Luton airport branch
ALEXANDRA at the Luton airport branch, Helped myself and family hire a suitable car with child seat and made the whole process, Easy, Fast and stress free..
Fantastic and helpful Sevice from Alexandra at Luton airport
July 28, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy to get to/ check in online…
Very easy to get to/ check in online makes it very easy and efficient to collect the car
August 4, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Alexandra in Luton was very helpful.
July 30, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service would highly recommend
Great service would highly recommend
July 27, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Waleed provided excellent customer…
Waleed provided excellent customer service from start to finish.
Having not experienced Drivalia before it was a very nice surprise & I would definitely book again.
July 25, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
They charge for unapreciable damages and menace you to put in a ROSC list if you submit a bad review
They charge me for unpareciable damages I've not done. I driven carefuly and have no issues dind't hit the tyre and nothing else and when I return the car they inspect the car with lens to search anything they could charge you for and they found like they seems litle scracthes on the front tyre ring that were almost invisible. For this they charme me with 90 pounds for the scratches and 85 pund for administration fees. This is totally unacceptable they give me the car with similar damage in the rear tyre ring so could be possible that this damage was before and I didn't realize because of course I don't have what every detail of the car with magnifient lens. So they don't use this money to repair the car the only want to charge an extra cost that was problably done to the previous person who rented the car... I opened a case with customer support and they reject my arguments and they menace me saying that if I make a bad review I will be put on a ROSC list and cound't hire a car anymore in the UK? So they act like Peacky Blinders menacing and extorsioning. Never have been treated this way before and never ever will rent a car with this company.
July 19, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great Experience and Customer Service!
I recently rented a van from DRIVALIA and was very impressed with the service. The original van didn’t have air conditioning, but Valentine, one of the team members, was incredibly helpful and made sure I was looked after. He quickly arranged for an upgraded van with air conditioning, ensuring I had a comfortable and hassle-free experience. Great customer service – thank you, Valentine and DRIVALIA!
July 24, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service as always
Excellent service as always. My go to car hire provider at Luton. Alexandra was wonderful.
July 24, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Great Service and Staff
I use drivalia Luton on a regular basis, booking is super easy and the team there are very helpful. I met Alexandra at the desk this week and as always was very friendly.
The bus from the terminal is also very convenient and runs very frequently
July 14, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Great service every time I am here
Great service every time I am here, Quick and very professional service from Alexandra and the team !!! I cannot recommend a car rental team more than the Drivalia Luton Team
July 14, 2025
Unprompted review
Reply from Drivalia UK - LONDON LUTON AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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