We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Location
Switch locationMaple Parking Stansted, Thremhall Avenue, CM24 1PY LONDON, ENGLAND, GB
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See what reviewers are saying
Yamma was very helpful and explanatory. Despite a few hiccups with NI driving licence, which took a bit longer to sort out, everything else was great.
Company replied
Yamna has been fantastic to work with. She is patient, kind, and professional. We are from the states (Indiana) and needed some extra explanations and she had no problem looking things up online for u... See more
Company replied
You were recommended to us by our friend who uses you 3-4 times a year. We were extremely happy with the way your young lady at Stansted Airport dealt with us. We had a car within 15 minutes (unlike... See more
Company replied
Company details
About Drivalia UK - LONDON STANSTED AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Maple Parking Stansted, Thremhall Avenue, CM24 1PY, LONDON, ENGLAND, United Kingdom
- 01279 215341
3.7
Average
544 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Great experience no pressure when…
Great experience no pressure when hiring all very clear and easy
August 31, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and professional
Quick and professional
Thank you to the Manager Andreas
August 24, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Service
August 21, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Recommended
I use this branch regularly. Recently dealing with Andreas.
Never a problem.
Highly recommended
August 25, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Yamma was very helpful and explanatory
Yamma was very helpful and explanatory. Despite a few hiccups with NI driving licence, which took a bit longer to sort out, everything else was great.
August 23, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another excellent experience with DRIVALIA Stansted
Another excellent experience with DRIVALIA at Stansted.
I arranged this rental several months in advance, and from the very beginning the staff were extremely kind, helpful and reliable in making sure everything was properly organised. When the time came, everything went exactly as expected and the whole process was smooth and reassuring.
A special mention to Marius, who was absolutely great: professional, friendly, available and genuinely committed to making sure everything went well.
The car itself was reliable and exactly what I needed, the fares were very competitive, and having full coverage gave me complete peace of mind throughout the rental.
I have used DRIVALIA several times now and have become a very loyal customer precisely because of experiences like this. I sincerely hope these high standards of service, reliability and customer care will be maintained in the future.
Highly recommended.
August 7, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is a con
This is a con. Our flight was delayed and we waited 30 minutes for the bus to take us to the rental office (this is normal) because we were more than 59 minutes late we were recorded as a no show. We arrived within the two hour slot they talk about in their reply but were definitely told we had been recorded as a no show. They did offered us a new rental at 2.5 times the price of the original one. There was another lady in exactly the same position. Avoid this company.
August 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I will not use Drivalia again
I will not use Drivalia again, from start to finish my experience was stressful. Before pick up I received an email from Carjet urging me to purchase excess insurance for approximately £55, telling me this same insurance would cost over £200 at the counter, in fact it was over £300, I declined. The excess I'd bought from Carjet was useless. The counter staff was unfriendly, it was 9pm and dark. I was shown where the marks were on the car in a picture and asked if this could be emailed to me, confirmed. I never received a copy despite emailing Drivalia following morning, after attempting to phone, I was put on an endless loop each time I called. There was no water in the screen wash and the warning light came on indicating the tyres needed air, all on day one. My credit card was blocked £1,500 and it is still blocked one week later. Drop off went smoothly enough but I had no confidence in this Stansted company so was worried not having had an illustration of any marks/dings. I was with my granddaughter aged 19 at pick up and she commented 'he wasn't very nice!' I don't like reporting or reviewing staff but it makes such a difference to be spoken to in a friendly professional manner. I can't recommend Drivalia and PLEASE unblock my credit card.
In reply to your response - it's your website but fyi
I CANNOT use the portal, it is closed after car returned.
KINDLY UNBLOCK my credit card, it is now over a week.
August 1, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
An impressive rental experience
This is not the first time I have used Drivalia at Stansted Airport and, similar to my previous experience, I was very impressed with the service. There was a bizarre and very unexpected issue with my credit card that was the fault of my bank, but complicated payment for my pre-arranged car hire. Mehmet, who assisted me at Drivalia, could not have been more helpful and understanding, making a challenging situation far less stressful. Eventually, a solution was found, and I was able to begin my journey having impressively been given a free upgrade to my original reservation. With such good customer service, I would certainly recommend Drivalia Stansted when considering car rental options from the airport.
August 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Outstanding service Stansted
Outstanding service from Mehmet at Drivalia Stansted
After arriving at Budget Car Hire, I was told they required a physical bank card, which I had unfortunately left in Ireland. They couldn’t accommodate us and showed no real interest in helping, leaving my son and me stranded when we urgently needed a vehicle to attend a funeral.
We went around the corner to Drivalia at Stansted Airport, where we met Mehmet. He was incredibly helpful from the moment we arrived and made sure we weren’t left stranded. He gave us the best possible deal—around the same price I had arranged with Budget—even though he could easily have charged us more given our situation.
He also provided a child seat free of charge and included full insurance cover in the price. His kindness, honesty and professionalism made an extremely stressful day so much easier.
I had never heard of Drivalia before, but after this experience, I genuinely wouldn’t use another car-hire company whenever Drivalia is available.
I rarely leave reviews—this is probably only the second business review I’ve ever written—but Mehmet and Drivalia deserve the recognition. An outstanding employee, an outstanding person and an outstanding company.
Thank you very, very much, Mehmet, for looking after my son and me when we truly needed help.
August 13, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolute worst car rental experience of…
Absolute worst car rental experience of my life, and I travel a lot by rental car. We were 65 minutes late and they told us our car is no longer available, and instead charged us 300 pounds for another car. The most awful experience ever. Avoid at all costs.
August 12, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Yamna was amazing and very professional
Yamna was amazing and very professional
August 5, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT USE
DO NOT USE! Get you to sign agreements before you seeing the car, get you to sign for damage photos that are up to two years old then when you return the car claim you have caused damage that has miraculously move from 2 year old photos!!! BEWARE!!
June 10, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
We have used Drivalia for years, yet again AMAZING service
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted went out of their way to help resolve the issues. Without the information Kamila helped me find in my phone we would have been really stuck but she patiently and constantly reassured me it would be alright in the end and it was thanks to them. Amazing service
August 4, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly helpful service
Friendly helpful service. Thanks Camilla and Yamna
August 6, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was told my USA credit card would not…
I was told my USA credit card would not provide coverage even though it clearly stated in my user agreement it did. They told me my irinal car booked wasn’t available but had an expensive suv available but I couldn’t leave without paying for additional insurance to the tune of $993! We ended up being charged $46 PER DAY for a car we didn’t need or want! This additional cost caused our family significant emotional and financial stress. DO NOT USE THIS COMPANY THST FLAT OUT LIE TO YOU AND MAKE YOU GET THE INSURANCE….by telling you you can’t leave with the car without buying it!!!! They lie, steal and have zero integrity!
August 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Mehmet was excellent
Mehmet was excellent. Brilliant service at Stansted.
July 31, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Arrived just five minutes over the one…
Arrived just five minutes over the one hour allowed because our flight was a little delayed and then shuttle bus to the hire desk was 15 minutes late as the bus driver needed a break because of the heat . Receptionist was not around when we arrived but when she appeared she told us they already had hired our small car to others as were over an hour late and we had forfeited the hire ( there was no one else in sight) .She said All they had left was a huge SUV and we were stuck with no car and a 3 hour drive to get to our destination . We were charged twice once for original hire and again for SUV !! We made a complaint to customer services but got nowhere .!! Be warned !!!!! We will never use them again
June 21, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Great Service from the manager and his…
Great Service from the manager and his team at the Stansted airport branch, fast, friendly and efficient service. Will use again definitely
July 25, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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