Really happy with the service I received at Drivalia Stansted. Sergio was absolutely impeccable — a really friendly and helpful guy who had everything ready for me, meaning I was in my car withi... See more
Company replied
Location
Switch locationMaple Parking Stansted, Thremhall Avenue, CM24 1PY LONDON, ENGLAND, GB
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See what reviewers are saying
We rented via RyanAir, and gave our arrival flight as required. RyanAir flight was delayed more than 1 hour, so Drivalia Stansted gave our pre-paid car to someone else. They claimed there were... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
You were recommended to us by our friend who uses you 3-4 times a year. We were extremely happy with the way your young lady at Stansted Airport dealt with us. We had a car within 15 minutes (unlike... See more
Company replied
Company details
About Drivalia UK - LONDON STANSTED AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Maple Parking Stansted, Thremhall Avenue, CM24 1PY, LONDON, ENGLAND, United Kingdom
- 01279 215341
3.6
Average
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Timer.
First Timer.
As someone who hasn’t used this company before, I was given a warm welcome by Yamma and Kamilla at check in. They were very helpful and made the process quick and easy. I was on my way before I knew it. I will certainly be using this company again. 😊
May 1, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Not the car I booked
Not the car I booked. They said equivalent size to the Corsa I booked but in fact Kia Picanto is the next size down. Paid Ryanair 100 approx for four days and had to add over 250 pounds for insurance as they wouldn’t use a debit card for excess. I also booked a car with them in Gatwick last month and again they didn’t have the size. Will NEVER use again.
April 30, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Absolutely amazing staff
Absolutely amazing staff, very friendly, very helpful, wouldn’t pass them by, highly recommend 5 stars
Yamna
Ikram
Mehmet
Keep doing what u do best thank u
April 30, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent experience
Excellent experience, kind and helpful staff, plus an upgrade. Thank you
April 28, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely bad customer service!
Extremely bad customer service!
We booked a car for 9 am for a week that was prepaid. Because we came at 10.15 am (15 minutes later) they cancelled our entire booking and just kept the money. I never would have thought in my wildest imaginations that I could be treated so badly.
They didn't say anything about these conditions in their emails.
Stay away from Drivalia!
March 29, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I rented a car last Sunday from this…
I rented a car last Sunday from this company. When I collected car I got the breakdown of damage already on car which was quite extensive. The car was parked tightly between two other cars in a very small area. As I always do I took a few photos of car. I returned the car the next day after driving about 80 miles on motorway. I was immediately asked about insurance cover and was shown a slit in tyre. I explained that car was not abused by myself in any way and that this, like the numerous other defects on car was present when I picked up car. This of course was ignored and since I have received a bill for a tyre for Opel Corsa £245 plus administration fee of £80. I think this is absolutely disgraceful and will never use this joke of a company again.
Brian
27/04/26
I received an answer to my review from Drivilia UK as can be seen on Trustpilot - standard AI generated reply - obviously this company think people are stupid and will buy their follow up lies. I have already followed up this experience with Drivalia and the amount as shown has already been taken from my VISA even though I have and am in dispute with the charge.
April 20, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Bery happy wıth my service with Yamna .
April 22, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
1 star because you can't post 0 stars.
1 star because you can't post 0 stars.
I have 2 issues, charged more on my credit card than the invoice states. Also trying to get a copy of the rental agreement.
I have gone through the process but they just close the complaint without sorting out the issues.
April 20, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Friendly stuff
Friendly stuff, I had a delayed flight (by more than 1 hour) and normally Id lose my booking. However, Sergio savwd the day finding a car for me! Thank you
April 19, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly and effecient
Friendly and effecient
.
. Ive rented from Drivalia many times and always made feel welcome..service has always been top quality
April 16, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rented very comfortable car…
We picked up a very comfortable Nissan juke at Stansted Airport on the 16th of April for three days in the Cotswolds. The staff of the desk if I remember where Camilla, Hamnya and Sergio were very helpful and professional. The rates are competitive, overall a very good experience we highly suggest.
April 16, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service all the way…
Great customer service all the way through. Mehmet was wonderful and helped me out a lot with my booking
April 18, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great staff, great location
Great location near Stansted airport and hotels, perfect for Ryanair.
Super-efficient and friendly staff and reasonable prices. I was positively impressed by the quality of the budget vehicle I rented. Best rental counter agent I’ve ever experienced: thanks for the friendly, calm and professional serve!
April 13, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible experience
Wow, what a terrible experience. Arriving in the UK with my family for the first time in 4 years (after a slightly delayed flight from Rome) we queued for half an hour whilst the single Drivalia agent tried to deal with a line of customers. When it was finally our turn, the agent informed us that there would be a late arrival fee of £100 because we had arrived after the time of our booking (23:30). We had booked through Booking.com and there was no mention of the late fee.
The agent asked to look at the booking details on my phone and couldn't find the late fee reference either but then informed us he would cancel our booking unless we paid. He then asked for a further £50 as we wanted to return the car to Heathrow something that we had also paid for through Booking.com.
When it came to paying, we tried to use our American Express card. It didn't work, the agent claiming that it would take 15 minutes to set up the other payment machine!
The agent was rude throughout, blaming us for everything. When we eventually got to the car we were expected to inspect bodywork in a poorly lit car park which was impossible. It turns out the car was dirty, the key fob needs the battery replacing and the tailgate doesn't work - what a joke!
An hour later I get a message from Microsoft saying someone was trying to access my Hotmail account without authorisation. Having only been in the country for an hour and with only one person having access to my phone, it seems like a strange coincidence.
Don't use this company; terrible customer service – they just want your money and don't give a damn about you.
UPDATE
I have since sent 5 messages via the Drivalia app about this and have had no respose to any of them.
April 9, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Claim not to accept business credit cards then scam for huge insurance payment
Counter staff at Stansted Drivalia insisted they could not accept a business credit card, even though the car was pre-paid on a business credit card. They then proceeded to charge excess insurance (though the business credit card already covered this) to a personal card. SCAM! The female client beside me was having the same issue. It was late at night and we were faced with the choice of a scam or no car.
February 28, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
efficient and helpful…
Sergiu was very efficient and helpful at check in. Offered good advice. I'm sure the car will be fine. Have used this firm before.
April 4, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booked a van a month ago for this…
Booked a van a month ago for this coming Saturday. Two days before pickup they emailed to say that they no longer had a van available. When I called them, they told me they would search the location for other companies who had a van available for the day. They advised that there was one available at another company. When I rang that company they told me they didn't even hire vans at all. Drivalia let me down, when I needed the van for a house move, and then they lied to me
April 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Positive and informative experience
Another positive experience renting with Marius at Stansted, fully explained my options. Left feeling very comfortable and safe with my rental!
April 1, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Tried to scam us to get a more…
Tried to scam us to get a more expensive car, and tried to blame us for not calling when we were literally in an airplane. Terrible customer service I will not be returning
March 31, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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