Really happy with the service I received at Drivalia Stansted. Sergio was absolutely impeccable — a really friendly and helpful guy who had everything ready for me, meaning I was in my car withi... See more
Company replied
Location
Switch locationMaple Parking Stansted, Thremhall Avenue, CM24 1PY LONDON, ENGLAND, GB
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See what reviewers are saying
We rented via RyanAir, and gave our arrival flight as required. RyanAir flight was delayed more than 1 hour, so Drivalia Stansted gave our pre-paid car to someone else. They claimed there were... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
You were recommended to us by our friend who uses you 3-4 times a year. We were extremely happy with the way your young lady at Stansted Airport dealt with us. We had a car within 15 minutes (unlike... See more
Company replied
Company details
About Drivalia UK - LONDON STANSTED AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Maple Parking Stansted, Thremhall Avenue, CM24 1PY, LONDON, ENGLAND, United Kingdom
- 01279 215341
3.6
Average
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Excellent service from start to finish
Excellent service from start to finish. I’d like to give a special shout-out to Ionut, who was incredibly professional and helpful throughout the pick-up process. He made everything quick and easy. The car was in great condition too. Highly recommend Drivalia!"
March 28, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
🌟🌟🌟🌟🌟
Everything perfect, car was clean, customer service was brilliant. Thank you, see you soon!
March 29, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stolen money.
They cancelled our car and entire booking even though we paid full amount for the car. We had zero notice of this and now they refer us to terms & service 100 page legalese document. Extremely horrible customer service with zero support to find a solution.
March 29, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
D. Turpin wore a mask !
Without a doubt the absolute worst company I’ve ever had the displeasure of coming accross. Not only did they charge me £132 for an alleged new scratch on the ford fiesta I rented from pescara airport ( completely untrue) in retrospect to the evidence I provided them of all the wheels previously damaged and the extensive damage already occurred to the vehicle, no member of staff on the desk when the car was returned, and no check over on the car when rented. To make matters even more displeasing they took the money for a rental from Stansted airport for my mother, when her flight was delayed three hours , and they’d been told this in plenty of time from her husband, thy refused to honour the rental without paying over an additional £200. To say I’d never use them again is a as big of an understatement as saying Donald trump is mildly narcissistic. I’d emplore anyone to go elsewhere to avoid such bad customer service and down right robbery !! Charlatans
March 27, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Have used this company 3 times now
Have used this company 3 times now. So easy and the staff are always pleasant, especially Yamma at Stansted. Other rental companies ask to see a mountain of paperwork and give you the hard sell on insurance but Drivalia don't do this. A breath of fresh air
March 6, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
You were reour car hirecommended to us by our…
You were recommended to us by our friend who uses you 3-4 times a year.
We were extremely happy with the way your young lady at Stansted Airport dealt with us. We had a car within 15 minutes (unlike Green Motion who we used before). Camilla was very efficient and helpful. The car was superb, we were offered an automatic, which was very helpful. When we returned the car, once again, the staff were very helpful and efficient. We would definitely recommend you to our friends and definitely use you again. Thank you for making the whole experience so easy.
Regards, Linda Farman
March 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly helpful efficient staff
Friendly staff. Very helpful. Quick service. Just what I needed.
March 20, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible company
Hidden charges forced to take out full cover as I don't own a credit card an extra £100 for 2 day hire
Terrible customer service,very hard to get hold of
Will never use the excuse for a company again
They say they are cheap, I have used Enterprise 4 times since this hire and they are both cheaper and customer service is miles better
November 22, 2025
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
10/2/2026 - The Drivalia 'special offer' scam
10/2/2026 - A well rehearsed scam goes on at Drivalia Stanstead. I saw their online 'special offer' price of £200 for an economy car for 10 days (Hertz, Enterprise and Sixt were quoting double) so I thought I would give them a try and as requested I paid them the full amount in advance and I submitted copies of all requested documents. When I arrived exactly on time they kept me waiting an hour and then found a bogus excuse not to give me my booked car unless I pay them an extra £630 for outrageously expensive insurance (which I did not need) and they wouldn't refund my £200 unless I overpaid so I and my wife were left stranded at 10pm after a long flight without a car. Drivalia have lots of well rehearsed reasons not to honour their special offers and they also have well rehearsed techniques to fob off complaints. For example their employee Sergio only spoke in a whisper (I'm not hard of hearing) while music played too loudly and the heating fan hummed in the background. I asked him to speak up twice but he wouldn't, its part of the scam to confuse customers who are tired after a long flight and may be arriving in the evening hours. I had just waited 1 hour for Sergio to finish whispering to the the previous customer, clearly that wasn't a smooth transaction either. I complained to Sergio immediately but he didn't care and then I made a huge effort to return the next day without a car to complain to the manager but she fobbed me off. Then I complained on the Drivalia portal but it makes no difference to them because they have a list of standard excuses to fob you off like 'help us improve'. My advise to Drivalia: Your special offers are a scam so don't make any special offers and instead offer an honest price with the same conditions as Enterprise, Hertz and Sixt (who are also at Stanstead Airport) and compete with them on a level playing field without cheating unsuspecting customers. My advise to potential future customers: Go to Enterprise instead because with no notice they gave me a new Nissan Quashqai (nicer than what I booked at Drivalia) for £450 all in and didn't find anything wrong with my passport, drivers license or credit card.
February 10, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
We were delayed by public transport and…
We were delayed by public transport and with no signal to call, the car reservation was 'no show' then they wanted to charge 200% as an amendment!
So we cancelled at a cost and went to Avis next door for a much better experience.
Do not use this company!
March 4, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
Brilliant Customer Service and Experience
Yamna was very helpful with my rental. I'm a local customer and have used Drivalia a few times recently and every time they have been brilliant and I've had no issues with any of their rentals. I would definitely recommend Drivalia Stansted for those looking to hire a car at competitive rates!
March 10, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Guys are always hands on and with a…
The Guys are always hands on and with a smile. I found them very helpful at all times that I have come to Drivalia UK Stansted.
George.
March 9, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service by the team @ Stansted…
Great service by the team @ Stansted Airport branch.
Always a pleasure to rent from there.
Impeccable as always.
Thanks guys
March 9, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very friendly help made experience enjoyable
Just wanted to say that Yamna was very helpful and friendly and made the experience very easy and straightforward. I was having some difficulties but she helped me out and I got to the airport in plenty of time. Thank you.
March 8, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Congratulations for your work,
Congratulations for your work,
Very friendly staff and helpful,
Thanks guys
March 6, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
After writing a bad review Drivalia denied responsibility for their UK staff at Stansted!
After writing a bad review, Drivalia tried to say I booked with their Italian company and would I take down the bad review. I was reviewing their bad service in Stansted which I know is in the UK!
Wonder why nearly all the good reviews are their first and only review!!!
March 4, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I picked up the car at Drivalia…Stansted Airport
I picked up the car at Drivalia Stansted Airport, I was assisted by the smiling Camilla who made my experience superb! I was really impressed by her “ Customer Services Skills”….I will definitely recccomend her as a top agent!
March 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service as always
Excellent service as always. Standsted office have never let me down. Staff are all polite
March 2, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I have been using drivalia for years at…
I have been using drivalia for years at stansted airport and wouldn't use anyone else
What a gent marius is thanks for everything man
February 26, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Sergio was very good
February 27, 2026
Unprompted review
Reply from Drivalia UK - LONDON STANSTED AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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