Drivalia UK - LONDON STANSTED AIRPORT Reviews 

Terrible experience.

Flight was delayed so called to inform them we’d be missing their closing time – “no worries, someone will be there anyway, just have to pay £100”…fine, I can deal with that. Asked if we could get it the next morning – “ah well that would count as a no-show so your car might not be available anymore”…fine we’ll pay the £100.

Arrive after delayed flight – phone number doesn’t work because its out of hours despite the fact we were specifically told to call it on arrival. Get to the desk, lo and behold the car has been given away…2hrs after our booked time, despite the fact we called and informed them – classic scam but particularly annoying as we had limited options since it was 1:30am and I had an exhausted, pregnant partner to get home.

Also asked if we would be refunded if we cancelled and the person told us they “didn’t know” – sounds like dishonest sales tactics to me…

All in all £150 booking turned into £430 – thanks Drivalia for ruining the start of our trip. At least we got the huge upgrade from a "Fiat 500 or similar" to a Clio.

AVOID!

Yamna has been fantastic to work with. She is patient, kind, and professional. We are from the states (Indiana) and needed some extra explanations and she had no problem looking things up online for us. She went above and beyond for us. We highly recommend Drivalia!

I was delayed in collecting my car. I had used them before and was happy to use them again. Being delayed, I called them twice to let them know. I let it ring both times for a very long time but no answer. When I got there I was told my booking was cancelled and they charged me another €550!!!! They knew I needed a car and I was in no position but to pay. The car was smelly and stained inside. I will never use them again. There was another very upset customer beside me dealing with another member of staff and the staff were rude to the both of us. Disgraceful.

Absolutely gouged on fees. Not knowing about the Dartford Crossing, I used the road twice (once there, once back) so received two separate fines, so Drivalia charged me an absolutely insane £60 for each fine. So £120 on top of the £140 fine.

Yes it's in their terms, but this is the highest you will be charged for admin fees anywhere, and the fact that I was charged twice, they could have at least rolled it into one.

Just a disgusting way to extort money from people. Had to deal with a fine through Europcar once and their fee was nominal, proving that £60 is in no way representative of the cost to the business, it's just a way to extract as much money as possible from tourists who get caught out by toll roads and the like.

Always a pleasure to deal with Drivalia. The whole team are professional and knowledgeable. Sergio made the whole experience easy and enjoyable.

Good experience
Friendliest staff

Cheap but scammed at hand back - they pointed out a tiny dent in passenger door - visible on my own and Drivalia’s photos before we took the car.
When I showed them my own and their photos they maintained the photos were blurred when I zoomed in and they couldn’t see the dent even though I could see it in both photos.
So we lost £160 from our deposit because we didn’t have hours to argue the case!!

Hired a car with Drivalia for the weekend and the experience was disappointing from start to finish. There was a very long wait to be seen due to limited staff, and the whole process felt slow and unorganised.

There was also no clear mention of mileage limits when booking or collecting the car — most hire companies offer unlimited mileage, so this came as an unpleasant surprise. I was charged an extra £25 for exceeding the mileage allowance, despite nobody explaining this beforehand.

Overall, the service was slow and frustrating. I’d recommend Enterprise Rent-A-Car instead — much quicker service and a far better customer experience.

Absolute scam of a company. Terrible service, waited an hour to get my car and was then charged an upgrade charge for a awful car for being late, no apology for the wait. Booked a 2 day car hire and returned the car after a day and half and got charged a late fee. Then later checking my bank statement have been double charged and currently being sent round the houses to get my money back. Would strongly advise against using this company in the future, better off paying a little extra for a decent company. In total an addtional £80 was taken from my card on top of the original booking price for having the car for less than 2 days. Staff were also very obnoxious and made an unpleasant car hire even worse.

The staff at the stansted branch were awesome . I thought the service was excellent and the rates were very reasonable . Can’t ask for much more than that!

Never had a problem with this company & their rates are very competitive. The staff are friendly & extremely professional at Stansted Airport. I would to mention Mehmet Kurnaz for his amazing service to us. I would not go anywhere else for car hire.

If I could give a minus score I would. I have just had the worst car rental experience with Drivalia, Stansted airport. The car I was given had a number of issues such as tyre pressure (TPSF) fault/warning even after I put air in the tyre. Then the key fob/smart key was faulty so the dashboard was showing..."smart key not recognised" and a tyre pressure (TPSF) fault. The key fob would not open or lock the car and completely stopped working yesterday. When I rang Drivalia to flag them on the issue, the agent gave me the Rescue company number which turned out to be incorrect and unreachable. When I tried to phone Drivalia again, the phones just kept ringing out....no answer. Another fault was the radio, could get no stations even when scanning for them. Talk about a lemon of a car....it ruined my entire trip and to add insult to injury, they are now trying to charge me £385 for a small scratch which they claim was not on the car when it was handed over to me. I did not scratch the car. I did not take out their excess cover insurance....red flag perhaps, there are so many bad stories about car rental companies and this experience has made me realise why. As I said, this is the first time I have had such a dreadful experience, both with a sub standard car and poor customer service. I am so annoyed and disappointed with this company and will never use them again.

Yamna was so excellent and helpful she was a amazing

I hired a car in February from Stansted Airport.
Staff did not follow their procedures/terms and conditions.
They alleged damage to wheel rim on return in addition to the 21 previous damage areas on the car.
Neither Drivalia or myself had photos (BIG MISTAKE).
I tried to appeal but met with curt replies and refusal to engage with me.
Despite being referred to a regional manager, I have had NO REPLY to my emails.
USE DRIVALIA AT YOUR PERIL.

Everything was perfect, great service. Thanks a lot, Yamna!

First Timer.
As someone who hasn’t used this company before, I was given a warm welcome by Yamma and Kamilla at check in. They were very helpful and made the process quick and easy. I was on my way before I knew it. I will certainly be using this company again. 😊

Not the car I booked. They said equivalent size to the Corsa I booked but in fact Kia Picanto is the next size down. Paid Ryanair 100 approx for four days and had to add over 250 pounds for insurance as they wouldn’t use a debit card for excess. I also booked a car with them in Gatwick last month and again they didn’t have the size. Will NEVER use again.

Absolutely amazing staff, very friendly, very helpful, wouldn’t pass them by, highly recommend 5 stars

Yamna
Ikram
Mehmet

Keep doing what u do best thank u

Excellent experience, kind and helpful staff, plus an upgrade. Thank you