I hopped onto the chatline for Drivalia to ask for some help with the transfer of an overpayment from one rental - to a new one. Regrettably dreading the confusion and difficulty l thought l was go... See more
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Don't even deserve a star. Pre-booked a vehicle and waited 45 minutes in the queue, only to be told at the counter that the car I had reserved was no longer available and that they had no alternativ... See more
I had a very positive booking experience with Drivalia. Jay was friendly, patient and quick to respond. He provided clear quotes for my requested vehicle and dates, explained the deposit and mileag... See more
Company replied
Second time using Drivalia, great customer service, quick and easy car collection, easy transfer to and from airport, great price and no pressure for add on ons! Highly recommend!
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to query
Quick response, good answers, helpful to the letter
August 9, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
User friendly booking procedure
User friendly booking procedure. Prompt reply to my queries. Good prices.
August 9, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service
Great customer service!
Janos was such a great help. Fast and informative. Looking forward to my trip now!
August 5, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was quick and efficient and…
James was quick and efficient and provided me with a good deal. Happy with the experience!
August 5, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy booking
August 4, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy to complete 👍
August 4, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Needed to add flight arrival…
Needed to add flight arrival information to my existing booking with Drivalia. Chatted with Janos who immediately was able to resolve the issue. Many thanks!
August 3, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos chat was excellent
I did an online chat with Janos and he was really helpful. Quick to respond and I got a really good price on the rental van.
July 31, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
online booking with chat
James was great and very helpful when I booked online
July 30, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was very helpful and responded…
James was very helpful and responded quickly to sort out my booking
July 29, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was brilliant and solved my…
James was brilliant and solved my problems and got us a great deal, its this type of customer service that makes me come back to Drivalia.
July 28, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
dealt with promptly and efficiently
July 28, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car booking
Car booking - Helpful online chat function with James, offering discount beyond web-page prices.
July 28, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service. Easy to book online, and Jay on the online Chat answered my one question within moments. Superb.
July 28, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and very helpful responses
Quick and very helpful responses from Jay, thank you.
July 28, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super fast and friendly responses and…
Super fast and friendly responses and help getting my reservations made.
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What amazingly nice staff you have…
What amazingly nice staff you have working for you! Special mention to Janos and jay who went above and beyond to help me, I fractured my foot and had to cancel my trip to the uk and my car hire was non refundable, which I knew, but they honored it for when I could rearrange my trip. I have used your company for many years and have always had excellent service but this went above and beyond! I’m very grateful, Thankyou
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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