I hopped onto the chatline for Drivalia to ask for some help with the transfer of an overpayment from one rental - to a new one. Regrettably dreading the confusion and difficulty l thought l was go... See more
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Don't even deserve a star. Pre-booked a vehicle and waited 45 minutes in the queue, only to be told at the counter that the car I had reserved was no longer available and that they had no alternativ... See more
I had a very positive booking experience with Drivalia. Jay was friendly, patient and quick to respond. He provided clear quotes for my requested vehicle and dates, explained the deposit and mileag... See more
Company replied
Second time using Drivalia, great customer service, quick and easy car collection, easy transfer to and from airport, great price and no pressure for add on ons! Highly recommend!
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast and friendly responses and…
Super fast and friendly responses and help getting my reservations made.
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
What amazingly nice staff you have…
What amazingly nice staff you have working for you! Special mention to Janos and jay who went above and beyond to help me, I fractured my foot and had to cancel my trip to the uk and my car hire was non refundable, which I knew, but they honored it for when I could rearrange my trip. I have used your company for many years and have always had excellent service but this went above and beyond! I’m very grateful, Thankyou
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos was of great help
Janos was of great help, fast, resolutive and kind. Thank you
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super quick email response
Trying to phone was difficult, too long to wait, so I sent an email. I received an immediate reply and sorted my problem in seconds. One of the quickest replies I have ever experienced!
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Pro-active, quick. and helpful customer service
I was looking at booking a car and the customer service chat pinged. Friendly and efficient chat. Within 5 minutes I got a reservation with a. discounted rate with free cancellation.
Jason was a good customer service agent! Thank you
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A quick, clear, and concise experience when booking.
The 'Chat' was initiated very soon after I went to the Drivalia site. Jay offered to give me a discounted price on booking. We briefly discussed the types of car on offer. HIs responses were quick and to the point, and when I agreed to a booking, he told me clearly what conditions had to be met, and what documents I needed to present in addition to having a current credit card concisely. The whole process was approximately 10 minutes.
July 27, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excelente service!
Excelente service and really amazing customer support.
July 26, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another booking made easy by Jay
Another booking made easy by Jay! Thanks for your prompt and helpful assistance
July 26, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos is 5 Stars
Janos was a great help having failed to successfully navigate their website. I would give him 5 stars. The online booking process dropped my review to 4 stars. I highly recommend chat booking process over online booking process.
July 24, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super friendly and attentive…
Super friendly and attentive representative. Got the booking sorted within minutes. If the rental itself is as smooth as this, then I'll be very happy. Top shot!
July 24, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was super friendly and helped me…
Jay was super friendly and helped me with everything.
July 24, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Person who answered my emails…
Person who answered my emails requesting changes to my booking was rapid and responsive and sorted it out quickly and without fuss.
July 23, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Reception staff were super helpful, friendly and quick.
And I got an amazing free upgrade.
5⭐️ rating all round.
July 21, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was really helpful
Really helpful and fast response from James in helping to organise my van hire at short notice
July 21, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always the best service and prices
Been booking with Drivalia for the last 5 years or so, always had a great experience and a very good service, in chat as well as face to face. Janos was very quick to help and on point. Will keep booking with them in the future.
July 20, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Personal and Friendly!
Quick responses to questions, they were concise and helpful.
No pressure applied and the whole process seemed personal and friendly!
The price was also very good!
July 20, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic experience
Jay was fast, efficient and helpful. A really positive experience.
July 19, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy and efficient
Jay was extremely helpful in finding me a good car rental for a great price! Made it very easy and stress free as a young driver with no credit card.
July 19, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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