I had the most professional salesman I ever had the pleasure to deal with, and because of him my experience was beyond exceptional. His customer service is world class and therefore I have a pleasure... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
AJ helped me through the entire process and made what could have been a stressful situation feel smooth and straightforward. He was patient, honest, and took the time to explain everything clearly w... See more
Company replied
I had the best experience financing my car with DriveTime. Joe at the Torrance location did an excellent job of running my info, collecting all documents needed and getting me setup to see the vehicle... See more
Kind of rushed compared to my first car I bought. Also they just weren’t as thorough(Jayson). The manager used to also be involved in deals. Now he just sits.
Company details
About DriveTime Car Sales - Downey
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
9262 Firestone Blvd, 90241, Downey, CA, United States
- 15629409360
Discover DriveTime
4.7
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timetra was amazing with great customer…
Timetra was amazing with great customer service.
September 26, 2025
Unprompted review
Great customer service with excellent…
Great customer service with excellent etiquette
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review, Hector. We love hearing that you were pleased with your experience at Downey DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Yonathan made the experience
Yonathan made the experience, easy and pleasant!
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review, Krystal . We love hearing that you were pleased with your experience at Downey DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Reply from DriveTime Car Sales - Downey
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Everything went smooth and yonathan was…
Everything went smooth and yonathan was great every step of the way.
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review. We love hearing that you were pleased with your experience at Downey DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
It was a true blessing to deal with…
It was a true blessing to deal with Robert. Mary is yeah, we attended to our needs very quickly.
August 31, 2025
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review, Robert . We love hearing that you were pleased with your experience at Downey DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Worst experience ever!
Less then one month from getting this car from DriveTime in Downey, CA..... I've had so many issues and the issues continue without help. I'm a single mom. I've had emergencies and without a vehicle makes it harder for me to get around and money I can't keep spending. Why do you sell lemons to people in need? Having to spend thousands on a car I literally just got and still having to make payments is completely unfair and so disgusting that you would take advantage of people.
June 10, 2025
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
The Representative Edwin was very…
The Representative Edwin was very friendly, well informed on insurance companies, he's negotiating was ON POINT.
August 15, 2025
Reply from DriveTime Car Sales - Downey
I am thrilled to hear you had a great buying experience! Have a wonderful day!
DriveTime Customer Relations
Buyer Beware Do not purchase from them
Buyer Beware Do not purchase from them. Car broke down Warning Engine Malfunction Power Reduce Service Now! Do Not Drive! 30 days after purchasing car, Barely drove it. Spark Plugs need to be replaced. Guarantee what happens after you purchase will not be covered under your warranty. They are nice and welcoming until you purchase. They are scammers!!! SCAMMERS!!!
March 16, 2025
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review, UniquelyShonnie S.. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Best experience!!
February 4, 2025
Reply from DriveTime Car Sales - Downey
Thank you for sharing your feedback with us, Alan Pescador.
We're thrilled to know you had a positive buying experience while at our Downey DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
It was a great experience
It was a great experience. From the moment of arrival...Edwin was courteous. Helping me to choose what vehicle was best for me, work with me through the whole process...from beginning to end...to when he gave me the keys to my car.
November 23, 2024
Reply from DriveTime Car Sales - Downey
Thank you for taking the time to leave a review, Laura! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
The sales people were very nice and…
The sales people were very nice and very helpful. It wasn't that bad of a wait, took a couple of hours and we were out the door in a vehicle that we like very much. I will recommend friends.
October 4, 2024
Reply from DriveTime Car Sales - Downey
We're grateful to have you as a valued DriveTime customer, Gilbert. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Great customer service and very…
Great customer service and very knowledgeable to make it easy for me to understand.
August 13, 2024
I had the best experience financing my…
I had the best experience financing my car with DriveTime. Joe at the Torrance location did an excellent job of running my info, collecting all documents needed and getting me setup to see the vehicle I wanted at the Downey location. Once I arrived at the Downey location Edwin finalized the deal with fast and knowledgeable service. Couldn’t ask for more except for maybe a bigger selection of cars. But all in all I’m very happy with my purchase!
July 23, 2024
The process was very easy
The process was very easy, you pick your car, pick your down payment amount, sign your contract and drive off the lot its that simply. This was my first time purchasing a car at a dealership
June 30, 2024
Do not repeat do not but a car from…
Do not repeat do not but a car from this company literally had the car for 2 months and I have a $600 bill and they are saying I’m on my own 2 months they are not doing any inspections on those cars how would this happen if this was the case
Brandy was not helpful she had the robot voice on and she is in customer relations
Is this how you treat customer signing up for a 6 year contract paying a car note wbi weekly I have 3 kids I came because you said you have reliable cars and this in not the case
May 2, 2024
Unprompted review
Reply from DriveTime Car Sales - Downey
Thank you for leaving your review, Patrise. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30 days/1,500 miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Law Schools
Safety for a person who knows writing is safe adds more to their things and allows others to see, and read. Others will always take into consideration that communication is key to love because even with touch you still have to be able to know when you’re too onto a thing and when you’re being told by it that you’re too now just focus on one. Improving for me would be that you prove you will have the fight to fight for what people fight, which is misunderstanding words and movement with that’s what I would be…… yes but no something is not to where I would of faster instead of slower.
April 4, 2024
Reply from DriveTime Car Sales - Downey
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Amazing experience
Eyermen is such a sweetheart and was very patient with me. Especially with my million questions
March 5, 2024
Exactly what I needed and wanted
The car I wanted was at the price and down payment that I could work in my budget!! The representative that assisted me with purchase was quick to review submitted documents and made the process quick and easy!! I’m completely satisfied!!
January 20, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.