I’m a first time buyer and they gave me a car with many problems only 3 days in and I wasn’t informed about the return policy.More days I drive this car many more problems and that’s not a great exper... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an amazing experience. Jarrison took care of any and all concerns I had. He was patient through me changing my mind half way through the process. If you're needing a car and want to be heard and... See more
I came in today feeling like I would never be able to buy any type of vehicle and I would probably lose my job because of it but Jarrison English Absolutely made me feel like I could get a vehicle and... See more
Company replied
Was looking for a specific car. Found it online at Drive Time Madison. Applied online (very easy). Wad approved and got my terms then set an appointment for Saturday. Couldn’t wait so I went in unanno... See more
Company details
About DriveTime Car Sales - NE Nashville
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1540 Gallatin Pike N, 37115, Madison, TN, United States
- 16155144740
Discover DriveTime
4.4
Excellent
77 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drove all the way to Nashville from…
Drove all the way to Nashville from Kentucky. The team from the Kentucky store and Nashville made this process quick and easy ! I love my new 2022 dodge charger !!
April 24, 2026
Unprompted review
My rep was Jarrison awesome customer…
My rep was Jarrison awesome customer service from the beginning to the end.
April 22, 2026
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Tosha. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I’m a first time buyer and they gave me…
I’m a first time buyer and they gave me a car with many problems only 3 days in and I wasn’t informed about the return policy.More days I drive this car many more problems and that’s not a great experience for my very first car.
December 7, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you for leaving your review, Jovan Reyes. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reply from DriveTime Car Sales - NE Nashville
Thank you for sharing your feedback with us, Angela. We love hearing about your car-buying experience at our NE Nashville DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Had a great experience
Had a great experience! Jarrison English was very helpful! Highly recommended!
April 4, 2026
Unprompted review
I'm had a wonderful experience
I had an amazing experience. Jarrison took care of any and all concerns I had. He was patient through me changing my mind half way through the process. If you're needing a car and want to be heard and seen, go see Jarrison at NE Drivetime.
April 3, 2026
Unprompted review
My experience was amazing
My experience was amazing . Jarrison was very helpful and informative
April 3, 2026
Unprompted review
Great service from Jarrison English
Great service from Jarrison English. Would definitely recommend.
March 28, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I started having a problem with the car…
I started having a problem with the car yesterday and now today the check engine light is on now I have to figure out what’s going on with the car
March 27, 2026
Reply from DriveTime Car Sales - NE Nashville
Thank you for leaving your review, Lanette Lunkenheimer. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Jarrison made my experience so smooth…
Jarrison made my experience so smooth and easy!! I cannot recommend this location enough. Ask for Jarrison to help you out
March 17, 2026
Unprompted review
Jarrison English Was very happy to help…
Jarrison English Was very happy to help and deal with my indecisiveness. Made my first car buying experience easy.
February 26, 2026
Unprompted review
The experience was great my salesman…
The experience was great my salesman made it a very easy experience
February 24, 2026
Unprompted review
Jarrison English did a good…
Jarrison English did a good job,explained everything to well
February 21, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
We are grateful to have you as a valued DriveTime customer Nathan. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Jarrison made it easy and fast
Jarrison made it easy and fast time getting me into a new car. I was worried about getting a new car after bad experiences with previous car lots, but Jarrison made me feel calm and did an excellent job in explaining everything.
February 18, 2026
Unprompted review
Our experience has been great and very…
Our experience has been great and very helpful. I will definitely be recommending DriveTime to anyone in need of a new car. Jarrison helped us find exactly what we were looking for.
February 14, 2026
Unprompted review
Very helpful and definitely had every…
Very helpful and definitely had every thing explained where there was no confusion! Did a amazing job!
February 12, 2026
Unprompted review
Jarrison was very nice helpful and…
Jarrison was very nice helpful and knowledgeable. He explained everything nice and easy. He was patience and answered all my questions I had. He is very excellent at what he does
February 10, 2026
Unprompted review
Experienced Staff Were Helpful
Tyler, Steven, Marcel, & Quinton were very helpful. They walked me through the process very patiently. The location has a lot to choose from that are good cars. It would be better if you could look at more than 3 cars at a time, but I do get it that usually the first car you choose is the one that sets the standard of what you want & will typically buy (I bought my 2nd test drive though :-). Overall I would recommend as long as you deal with the more experienced agents.
February 4, 2026
Unprompted review
Jordyen was very helpful and respectful…
Jordyen was very helpful and respectful he answered all of my questions even ones that I didn't know I was needing to ask I'm extremely satisfied with the outcome of today
January 30, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.