I came in today feeling like I would never be able to buy any type of vehicle and I would probably lose my job because of it but Jarrison English Absolutely made me feel like I could get a vehicle and... See more
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Was looking for a specific car. Found it online at Drive Time Madison. Applied online (very easy). Wad approved and got my terms then set an appointment for Saturday. Couldn’t wait so I went in unanno... See more
When starting the process I spoke with knowledgeable people on the phone. When I got to the dealership Anthony made the process a great experience and made time to explain everything. I will definitel... See more
1 STAR. I WOULD NOT RECOMMEND DRIVE TIME NASHVILLE, TENNESSEE TO ANYONE. I recently purchased a vehicle from Drive Time in June for my son. This was supposed to be his very firs... See more
Company replied
Company details
About DriveTime Car Sales - NE Nashville
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1540 Gallatin Pike N, 37115, Madison, TN, United States
- 16155144740
Discover DriveTime
4.4
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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1 STAR
1 STAR. I WOULD NOT RECOMMEND DRIVE TIME NASHVILLE, TENNESSEE TO ANYONE.
I recently purchased a vehicle from Drive Time in June for my son. This was supposed to be his very first car, something he worked for and was excited about. Unfortunately, what should have been a great experience has turned into an absolute nightmare.
Within the first couple of weeks of owning the vehicle, it broke down. Drive Time directed us to their warranty department to have it repaired. We got the vehicle back several weeks later, only to discover it was having the exact same problems.
We were then sent back through the claims department and ended up having to come out of pocket another $1,000. After several more weeks, the same issues continued. Now the warranty department is refusing to fix the vehicle, and Drive Time has offered us no reasonable solution.
We are now stuck with a $40,000 vehicle that doesn't run, while my son is still expected to make payments on it.
What makes this even more frustrating is that we specifically asked for a full refund or a replacement vehicle. Instead of working with us in good faith, we felt pressured into purchasing this particular vehicle because we didn't have a large amount of money available for a down payment.
I understand that sometimes vehicles have mechanical problems. What I don't understand is how a company can sell someone a vehicle, have it break down almost immediately, fail to resolve the same recurring problems, and then leave the customer holding the bill.
This isn't just about a car. This is about a young man buying his very first vehicle and being left with a financial burden instead of something he can depend on.
Customer service should mean standing behind what you sell. Putting customers first should mean something. And doing the right thing shouldn't be optional.
All we have asked for is a fair resolution, either a full refund or a dependable replacement vehicle.
Based on our experience, I cannot recommend Drive Time Nashville to anyone looking for a reliable vehicle or customer service that actually puts the customer first.
I sincerely hope someone in management takes responsibility and makes this right. Jeff dowlen
June 17, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you for leaving your review, Jeff. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
The salesman "Blake" made it an awesome…
The salesman "Blake" made it an awesome experience. He was very friendly, informative, and knowledgeable. I would highly recommend DriveTime to anyone looking for great service and great cars.
October 17, 2026
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Scott. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Jarrison was helpful and patient and…
Jarrison was helpful and patient and answered all questions
August 8, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Gordon. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Awesome experience
Oh my goodness. This has been the best car buying experience that I’ve ever had. Justin Farley and his team at the Madison , Tn location are absolutely amazing and I will definitely recommend them to everyone. So to Justin and his team, from the bottom of my ♥️! Thanks so much. Professional service and communication was an A plus plus plus.
Melissa Mc
July 29, 2026
Unprompted review
Always a Great Experience.
June 21, 2026
Ask for Jarrison!
Jarrison was helpful, informative & quick! I was out in no time
June 18, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Deonne. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Great sales expert and professionally…
Great sales expert and professionally mannered. Would definitely recommend to anyone. Jarrison English great guy
June 15, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Tony. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Very quick and easy
Very quick and easy. Jarrison was extremely helpful and has a great personality for the job.
June 13, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Hello Jackie, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Jarrison was absolutely fantastic
Jarrison was absolutely fantastic! Super friendly, accommodating and knowledgeable. He helped make the process easy and quick.
Thanks DriveTime!
June 1, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Sarah. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Drove all the way to Nashville from…
Drove all the way to Nashville from Kentucky. The team from the Kentucky store and Nashville made this process quick and easy ! I love my new 2022 dodge charger !!
April 24, 2026
Unprompted review
My rep was Jarrison awesome customer…
My rep was Jarrison awesome customer service from the beginning to the end.
April 22, 2026
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Tosha. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I’m a first time buyer and they gave me…
I’m a first time buyer and they gave me a car with many problems only 3 days in and I wasn’t informed about the return policy.More days I drive this car many more problems and that’s not a great experience for my very first car.
December 7, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you for leaving your review, Jovan Reyes. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reply from DriveTime Car Sales - NE Nashville
Thank you for sharing your feedback with us, Angela. We love hearing about your car-buying experience at our NE Nashville DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Had a great experience
Had a great experience! Jarrison English was very helpful! Highly recommended!
April 4, 2026
Unprompted review
I'm had a wonderful experience
I had an amazing experience. Jarrison took care of any and all concerns I had. He was patient through me changing my mind half way through the process. If you're needing a car and want to be heard and seen, go see Jarrison at NE Drivetime.
April 3, 2026
Unprompted review
My experience was amazing
My experience was amazing . Jarrison was very helpful and informative
April 3, 2026
Unprompted review
Great service from Jarrison English
Great service from Jarrison English. Would definitely recommend.
March 28, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Nashville
Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I started having a problem with the car…
I started having a problem with the car yesterday and now today the check engine light is on now I have to figure out what’s going on with the car
March 27, 2026
Reply from DriveTime Car Sales - NE Nashville
Thank you for leaving your review, Lanette Lunkenheimer. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Jarrison made my experience so smooth…
Jarrison made my experience so smooth and easy!! I cannot recommend this location enough. Ask for Jarrison to help you out
March 17, 2026
Unprompted review
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