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DriveTime Car Sales - NE Nashville Reviews 

84
TrustScore 4.5 out of 5

4.5

1540 Gallatin Pike N, 37115 Madison, TN, US


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See what reviewers are saying

Rated 5 out of 5 stars

I came in today feeling like I would never be able to buy any type of vehicle and I would probably lose my job because of it but Jarrison English Absolutely made me feel like I could get a vehicle and... See more

Company replied

Rated 5 out of 5 stars

Was looking for a specific car. Found it online at Drive Time Madison. Applied online (very easy). Wad approved and got my terms then set an appointment for Saturday. Couldn’t wait so I went in unanno... See more

Rated 5 out of 5 stars

When starting the process I spoke with knowledgeable people on the phone. When I got to the dealership Anthony made the process a great experience and made time to explain everything. I will definitel... See more

Rated 5 out of 5 stars

I had an amazing experience. Jarrison took care of any and all concerns I had. He was patient through me changing my mind half way through the process. If you're needing a car and want to be heard and... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - NE Nashville

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 1540 Gallatin Pike N, 37115, Madison, TN, United States

  • 16155144740
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4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

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4.5

All reviews

(84)

3,594 reviews in the last 12 months

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Rated 5 out of 5 stars

Jarrison English did a good…

Jarrison English did a good job,explained everything to well

February 21, 2026
Unprompted review
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Reply from DriveTime Car Sales - NE Nashville

We are grateful to have you as a valued DriveTime customer Nathan. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!

Best regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Jarrison made it easy and fast

Jarrison made it easy and fast time getting me into a new car. I was worried about getting a new car after bad experiences with previous car lots, but Jarrison made me feel calm and did an excellent job in explaining everything.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

Experienced Staff Were Helpful

Tyler, Steven, Marcel, & Quinton were very helpful. They walked me through the process very patiently. The location has a lot to choose from that are good cars. It would be better if you could look at more than 3 cars at a time, but I do get it that usually the first car you choose is the one that sets the standard of what you want & will typically buy (I bought my 2nd test drive though :-). Overall I would recommend as long as you deal with the more experienced agents.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Jordyen is very respectful, knowledgeable, made the decision making easy. We are beyond pleased with his service!

January 20, 2026
Unprompted review
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Reply from DriveTime Car Sales - NE Nashville

Hello Erin Edwards, Thank you so much for taking the time to review your visit at our NE Nashville DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience! I purchased a vehicle in 2024 and had a great experience.

I went to buy a 2nd car after mine was totaled. They persuaded me to leave a deposit and told me to call if I changed my mind. I called and now I have to wait a week to get my money back. They told me I would have to wait for it to come in the mail. They also went up 700 on the down payment amount after they accepted the deposit. They are a joke!!

January 8, 2026
Unprompted review
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Reply from DriveTime Car Sales - NE Nashville

We appreciate you bringing this to our attention! We make communication a priority with our customers. Please DM us here or reach out to our Customer Relations Department at (888) 290-0148 so we can help you further.

Rated 5 out of 5 stars

Jarrison was awesome and his singing…

Jarrison was awesome and his singing voice is spot on. Bought a car from him and it was the smoothest process ever.

December 30, 2025
Unprompted review
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Reply from DriveTime Car Sales - NE Nashville

Thank you so much for your kind words, Yvonne. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Drivetime is a great place

Drivetime is a great place to work with you on getting a car. We were just in a wreck this morning and Jarrison got us into a car before 1 pm. Thank you Drivetime for everything

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Jarrison is amazing

Jarrison is amazing. Made the process fast and painless.He was very knowledgeable, answered all my questions. I will be back for future purchases. Thank you

December 15, 2025
Unprompted review
DriveTime Car Sales - NE Nashville logo

Reply from DriveTime Car Sales - NE Nashville

Thank you for leaving your review, Bridget Wallace. We love knowing you were satisfied with your experience with Jarrison at our Nashville DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Great customer service

We got the pleasure of working with Nate. Nate was amazing. Made us feel welcomed. Honestly if he didnt tell us he was new and training, we would not have known.

December 6, 2025
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Reply from DriveTime Car Sales - NE Nashville

Hello Heather Petty, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 1 out of 5 stars

Drivetime Nashville is terrible

My wife and I drove over an hour from HSV Al to Nashville to buy a car we saw online. We get there and they are not aware of our appointment. Nevertheless we drove the car and all was fine. We get back from the test drive and realize the seatbelt won’t retract.

The salesman attempts to fix and can’t. He calls his mgr out and he attempts to fix and can’t. They then tell me they will take it to their shop to have it fixed. The mgr says, “ it’ll be about 1-2 hours” so he suggests that we go get lunch to kill time. Mind you, we are 1.5 hours away from home and just had to ride around a city we are not familiar with. I also felt as though the mgr should have offered to buy our lunch.

Anyway, we get back and the seatbelt is not fixed even though they said it was.

So now we are told, they can’t sell it like it is (which we understand) and to give them a few days to get it fixed. Again, we drove an hour plus to get there now for basically nothing. Again, the manager offered no compensation. No gas, no free car wash, no discount, nothing.

We leave and end up coming back a few days later after they call us. Still nothing offered. We made the trip twice and they could care less.

Now we have the car and it’s basically terrible. The auxiliary battery is malfunctioning, the brake light assembly allowed water in and needs to be replaced at $1300, the tires on a car that we’ve had for a year need to be replaced, the air conditioner makes a horrible noise when on, (we bought it October and didn’t turn it on during test drive, that’s on me), also ive already had to replace the brakes. The headliner is also coming down. I’m sure theres more but thats all I can think of now.

Long story short; I will NEVER buy a car from them again or recommend them to my worst enemy.

December 2, 2024
Unprompted review
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Reply from DriveTime Car Sales - NE Nashville

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 1 out of 5 stars

Salesmen was helpful

Salesmen was helpful, “someone” was driving the vehicle as their personal vehicle, got pissy when we were doing the sale about having to clean it out. Then said no one’s available to clean it after he had be using it, left trash in the car, bed, asked if they could put fuel in it, had just a tick over 1/4 tank, was told can’t afford to put fuel in it. Asked if they could do an oil change. It sits past miles on sticker but the dash said 20% so was told to accept as is.

November 28, 2025
Rated 5 out of 5 stars

Great people they will help with any…

Great people they will help with any questions u may have.Go and see Jarrison English he is a great person to do business with

November 8, 2025
Unprompted review
DriveTime Car Sales - NE Nashville logo

Reply from DriveTime Car Sales - NE Nashville

Thank you for taking the time to leave a review, Brenda! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Jerrison was great and I love that the…

Jerrison was great and I love that the manager recognized his great work

October 13, 2025
DriveTime Car Sales - NE Nashville logo

Reply from DriveTime Car Sales - NE Nashville

We appreciate the 5-star rating you submitted, Lashonda. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Jerrison was able to create that for you!

Thank you,

DriveTime Customer Relations

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