I was frustration free,Tyler and the rest of the employees at drive time in Taylor made sure I left with what I wanted,and the process went so smoothly and fast.
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Had the best experience ever at the Taylor, MI location. Ted Baggett Jr. is a great salesman very patient and got me driving out of there. That location is great all the staff were friendly and worked... See more
Awesome job, Aaron Dietrich! I felt comfortable during the whole purchase experience. There was no pressure and all of my questions were answered. I am glad I chose DriveTime!
Company replied
Friendly, professional and courteous staff from the agent (Amenah) who helped with everything from choosing a car to guiding me through all of the paperwork. The manager assisted throughout the entire... See more
Company replied
Company details
About DriveTime Car Sales - Taylor
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
10725 Telegraph Rd, 48180, Taylor, MI, United States
- 13132033065
Discover DriveTime
4.3
Excellent
44 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was wonderful Dave was…
My experience was wonderful Dave was nice and polite I will tell people about my experiences at Drive Time in Taylor, Michigan
May 8, 2026
Customer care with excellence the…
Customer care with excellence the salesman Tyler and Eric were great salesman the managers were excellent team players
March 17, 2026
Reply from DriveTime Car Sales - Taylor
Hello Stephanie Williams, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
I was frustration free,Tyler and the…
I was frustration free,Tyler and the rest of the employees at drive time in Taylor made sure I left with what I wanted,and the process went so smoothly and fast.
March 15, 2026
My sales representative Ahmenah Morgan…
My sales representative Ahmenah Morgan was absolutely awesome I would definitely recommend
November 11, 2025
Reply from DriveTime Car Sales - Taylor
We are grateful to have you as a valued DriveTime customer Kathryn. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Even was my car salesman
Even was my car salesman. He got me into a jeep grand Cherokee! He was very friendly and patient! Glad I decided to come in today:))…the 4 stars is for the super cold building:(
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for leaving your review, Noel. We love hearing that you were pleased with your experience at Taylor DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
New purchase experience
My experience purchasing the vehicle has been nothing short of a disappointment. After I drove my purchase car off the lot I noticed a few things and immediately took it to Firestone for a vehicle inspection. The inspection revealed issues that needed to be addressed totaling a little over $2000. The car had a limited warranty and a claim was submitted. It was denied because they needed video. The video was submitted and the claim was denied because the vehicle needed to remain on location. Vehicle was brought back now the insurance coordinator has been MIA and the shop has been left on hold several times for over twenty minutes. I almost purchased the additional insurance and I’m glad I didn’t because claims are not taken seriously . I contacted the manager and was told my claim was approved and leave the vehicle but the shop has been trying endlessly to verify this. I haven’t had this car but a week and this has been my experience.
August 29, 2025
Reply from DriveTime Car Sales - Taylor
Thank you for leaving your review, Natalie McElrath. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Sal was down to earth and he did good…
Sal was down to earth and he did good letting us know how long each step would take. Drive Time needs to do better making sure their cars are upto par.
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for leaving your review, Tiffany. We love hearing that you were pleased with your experience at Taylor DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Great he took his time an explain…
Great he took his time an explain everything to me
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Reply from DriveTime Car Sales - Taylor
Thank you for leaving your review, David. We love hearing that you were pleased with your experience at Taylor DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Friendly
Friendly, professional and courteous staff from the agent (Amenah) who helped with everything from choosing a car to guiding me through all of the paperwork. The manager assisted throughout the entire process and made sure I was comfortable with my purchase.
July 4, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
We appreciate you sharing your experience with us, Marisa Harris. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know Amenah was able to create that for you!
Thank you,
DriveTime Customer Relations
Had the best experience Aaron Dietrich…
Had the best experience Aaron Dietrich went over everything and even offered to help set up the apps I needed would 100% recommend DriveTime and Aaron and I love my new car
May 8, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
We appreciate the 5-star rating you submitted, Heather. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Aaron was able to create that for you!
Thank you,
DriveTime Customer Relations
Horrible experience with Cassie Coffee
Let me just say Cassie Coffee is the worse car salesperson I’ve ever experienced in my life. I will never return to DriveTime again. I highly suggest she receives a refreshers course in customer service. She was very rude and sarcastic. She thought her so called jokes were funny. When I mentioned how displeased I was with her services she laughed and said either I want the car or not. So basically she didn’t care rather or not she received the sale. I truly believe she was frustrated because it was close to closing time or maybe she was having a long day. Either way no customer should be treated in the matter as she did under any circumstance especially when l was nothing but nice to her even with her rude behavior. So NO I will not be purchasing the vehicle from this DriveTime or any other!!!
April 28, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
I had a great experience here today…
I had a great experience here today with Cassie helping to Make this process soo much easier. She was very good at communicating ever step of the way, I would recommend drivetime and Cassie to anyone I know looking for a car.
April 11, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
Hello Aubree Hakeos, Thank you so much for taking the time to review your visit at our Taylor DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
Cassie Jack of all Trades!
Cassie was great she made our process go fast and smooth. We came from Ohio to look at a certain car and we left with the keys in hand for an even better deal than we thought! Great experience. Oh did you guys know she juggles! She’s awesome!! 10/10 recommend Cassie!!!
April 11, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Awesome job!
Awesome job, Aaron Dietrich! I felt comfortable during the whole purchase experience. There was no pressure and all of my questions were answered. I am glad I chose DriveTime!
February 17, 2025
Unprompted review
Reply from DriveTime Car Sales - Taylor
We appreciate the 5-star rating you submitted, Angie. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Aaron was able to create that for you!
Thank you,
DriveTime Customer Relations
Did the application online and was…
Did the application online and was approved. I pick out my card The car note was $345.00 a month. set up a appointment and drove all the way to the location on telegraph. Once a arrived they ran my credit again after I gave them the print out showing my approval status. Once I arrived the payment double and I was told I needed a cosigner. Left and went down the street and brought a car keeper and a lower car payment, with no cosigner. sorry but not sorry. The advertising is a lie.
December 26, 2023
Unprompted review
Reply from DriveTime Car Sales - Taylor
We appreciate your feedback, Akeysha Morrell. We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.
Thank you guys for all your help
Thank you guys for all your help! Cassie Coffee was a big help and got me a great deal ! Thanks
December 5, 2024
Unprompted review
Reply from DriveTime Car Sales - Taylor
Hello A.D Da Boss, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
I just purchased my car yesterday i…
I just purchased my car yesterday i absolutely love it the process was amazing great customer service
November 29, 2024
Reply from DriveTime Car Sales - Taylor
Hello, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Bad business DriveTime Taylor
I was sold a vehicle that had the check engine light on and faint ticking coming from the hood. Vehicle didn’t have check engine light during test drive on Friday. Next day, I paid my down payment got insurance and did the walk through before taking the vehicle, I noticed the check engine light during the walk through. Sales person advises they can’t sell me the car with the check engine light present, but the transaction was done so they did sell me a car with the check engine light present. They took the vehicle to the shop and told me they would call me Monday. Never received a call Monday and when I called in I was told vehicle wouldn’t be ready til end of week with no accommodation. I asked for my refund and still haven’t received my refund. I’ve been told multiple times that my money should be in my bank account, when I speak wit my banking institution, there’s no money pending. It’s been over a week and I’ve still yet to receive my refund. I’ve gotten my lawyer involved. If it was going to take some time for me to get my refund, just say that but through the entire experience after paying my down payment I was treated like they didnt want my business or as if It’s not their problem anymore. Do better!
October 11, 2024
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
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