Banner for DriveTime Car Sales - Taylor

DriveTime Car Sales - Taylor Reviews 

57
•
TrustScore 4 out of 5

4.2

10725 Telegraph Rd, 48180 Taylor, MI, US

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is my second purchase with Aaron Dietrich at DriveTime in TAYLOR MICHIGAN! He is and always has been very professional, knowledgeable and accommodating! I live in Toledo Ohio and often refer peop... See more

Rated 5 out of 5 stars

I had a great experience working with Aaron Dietrich! He was very helpful, patient, and professional throughout the entire process. He made sure my grandma found the car she wanted and took the time t... See more

Rated 1 out of 5 stars

I am currently sitting at my chiropractic appointment for my cage fusion which is in my lower back. I am stranded because the vehicle I purchased just 5 days ago decided to seize on the transmission.... See more

Company replied

Rated 5 out of 5 stars

DriveTime was great and the employees were so helpful. I want to Thank my salesman, Tyler and the manager, not sure of his name but they called him, V. Incredible crew. Everyone was professional and h... See more


Company details

  1. Used Car Dealer
  2. also in
  3. Auto Market
  4. Car Dealer
  5. Car Finance and Loan Company

About DriveTime Car Sales - Taylor

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 10725 Telegraph Rd, 48180, Taylor, MI, United States

  • 13132033065
Promotion box for DriveTime Car Sales - Taylor

Discover DriveTime

Shop every car with your personalized terms!

4.2

Great

TrustScore 4 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(57)

2,739 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

I would like to Think Aaron Dietrich for being so helpful and making the process go smooth as possible.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second purchase with Aaron…

This is my second purchase with Aaron Dietrich at DriveTime in TAYLOR MICHIGAN! He is and always has been very professional, knowledgeable and accommodating! I live in Toledo Ohio and often refer people to Aaron and the Taylor Michigan location because of Aaron! Keep up the good work and the quality of vehicles are MUCH BETTER THAN TOLEDO OHIO’S SELECTIONS!

October 17, 2026
Unprompted review
Rated 1 out of 5 stars

Buy it your own risk!

I am currently sitting at my chiropractic appointment for my cage fusion which is in my lower back. I am stranded because the vehicle I purchased just 5 days ago decided to seize on the transmission. This is after finding out that the speedometer needed to be recalibrated, needed an oil change, and the rotors on the front end need to be replaced. Or the will hubs need to be updated. Either way I haven't taken it to the auto repair shop yet because it's 5 days old in my name! One of the worst experiences of my life with vehicles! Not only did the salesperson flirt with me to try to solidify the sale, but then when he didn't have the one I was supposed to purchase available he talked me into this one telling me that this was the safest option and he would choose this one over the other one I was going to go with. I will never come back to drive time ever again! And I will be returning this vehicle! There's a lemon law still in effect!

October 5, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

I had a great experience working with… Aaron

I had a great experience working with Aaron Dietrich! He was very helpful, patient, and professional throughout the entire process. He made sure my grandma found the car she wanted and took the time to make sure she was comfortable and happy with her choice. Aaron was a great salesman and made the whole experience easy and stress-free. We truly appreciate his hard work and excellent customer service. I would definitely recommend Aaron to anyone looking for a car!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Jose was extremely professional and…

Jose was extremely professional and helpful with helping me purchase my car.

September 22, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

We are grateful to have you as a valued DriveTime customer Jacqueline. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!

Best regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Tyler was very accommodating and made…

Tyler was very accommodating and made the sale happen thank you again tyler from Tayler mi

September 14, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you so much for your kind words, Carrie. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 3 out of 5 stars

Sales people friendly but

Sales people friendly. But not much knowledge on the cars. Also didn't clean or fill with cash or give me floor mats. When spending 30,000.00 you expect better service.

August 31, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

Jeremy was so great

Jeremy was so great! From approval to pull off, I couldn’t ask for more! I was able to get a beautiful card that I love for a great price! I couldn’t say more great things about drivetime!

August 23, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

I am thrilled to hear you had a great buying experience at our Location Name DriveTime location! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Tyler was fantastic

Tyler was fantastic. Just wow. Wow

July 5, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you so much for your kind words, Daniel. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 3 out of 5 stars

Good but needs work.

The staff was very friendly and welcoming that's important to me when purchasing a car. The buying process a lil lengthy for me but not to bad given that I got there at 7pm and they closed a 8pm. The car had about ¼ gas in it and when I called the next day about it and for compensation. I was basically told I'm shit out of luck should have caught it the day of purchase.

July 1, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

DriveTime was great and the employees…

DriveTime was great and the employees were so helpful. I want to Thank my salesman, Tyler and the manager, not sure of his name but they called him, V. Incredible crew. Everyone was professional and helpful. If you need a vehicle, this is the place to go. Love my new Murano.

June 30, 2026
Rated 3 out of 5 stars

The experience got off to shaking start…

The experience got off to shaking start , Arron Dietrich save me from having an horrible experience.

June 6, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Rated 5 out of 5 stars

Customer care with excellence the…

Customer care with excellence the salesman Tyler and Eric were great salesman the managers were excellent team players

March 17, 2026
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Hello Stephanie Williams, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

My sales representative Ahmenah Morgan…

My sales representative Ahmenah Morgan was absolutely awesome I would definitely recommend

November 11, 2025
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

We are grateful to have you as a valued DriveTime customer Kathryn. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!

Best regards,

DriveTime Customer Relations

Rated 4 out of 5 stars

Even was my car salesman

Even was my car salesman. He got me into a jeep grand Cherokee! He was very friendly and patient! Glad I decided to come in today:))…the 4 stars is for the super cold building:(

September 6, 2025
Unprompted review
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for leaving your review, Noel. We love hearing that you were pleased with your experience at Taylor DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 1 out of 5 stars

New purchase experience

My experience purchasing the vehicle has been nothing short of a disappointment. After I drove my purchase car off the lot I noticed a few things and immediately took it to Firestone for a vehicle inspection. The inspection revealed issues that needed to be addressed totaling a little over $2000. The car had a limited warranty and a claim was submitted. It was denied because they needed video. The video was submitted and the claim was denied because the vehicle needed to remain on location. Vehicle was brought back now the insurance coordinator has been MIA and the shop has been left on hold several times for over twenty minutes. I almost purchased the additional insurance and I’m glad I didn’t because claims are not taken seriously . I contacted the manager and was told my claim was approved and leave the vehicle but the shop has been trying endlessly to verify this. I haven’t had this car but a week and this has been my experience.

August 29, 2025
DriveTime Car Sales - Taylor logo

Reply from DriveTime Car Sales - Taylor

Thank you for leaving your review, Natalie McElrath. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look