The staff was very friendly and welcoming that's important to me when purchasing a car. The buying process a lil lengthy for me but not to bad given that I got there at 7pm and they closed a 8pm. The... See more
Company replied
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DriveTime was great and the employees were so helpful. I want to Thank my salesman, Tyler and the manager, not sure of his name but they called him, V. Incredible crew. Everyone was professional and h... See more
Had the best experience ever at the Taylor, MI location. Ted Baggett Jr. is a great salesman very patient and got me driving out of there. That location is great all the staff were friendly and worked... See more
Awesome job, Aaron Dietrich! I felt comfortable during the whole purchase experience. There was no pressure and all of my questions were answered. I am glad I chose DriveTime!
Company replied
Company details
About DriveTime Car Sales - Taylor
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
10725 Telegraph Rd, 48180, Taylor, MI, United States
- 13132033065
Discover DriveTime
4.2
Great
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Y'all out here selling people lemons
Y'all out here selling people lemons. Don't buy nothing from them.
April 26, 2023
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
5 star location for sure
5 star location for sure. The team was super helpful and make sure everything was in order and ready to go for me. Great teamwork and support among staff. The team worked after hours so I could drive off the lot with my vehicle today!!!
Thanks everyone!!!! I recommend this location
July 22, 2023
Unprompted review
I am a returning customer with drive…
I am a returning customer with drive time I went to drive time on May 22nd 2023 to purchase a car I use my car as a trailer I was assisted by Robert Kirk as well as the sister general manager Malik McElroy... I knew there was a problem with the paperwork to transfer my plate to the new car I was buying..both employee Malik and Robert could not get the numbers to match up on the paperwork for transferring my plate to the new car Malik strip the screws to take my plate off of my old car so it can be transferred to my new car so I was forced by his actions to get a new plate as of now I still do not have a plate in my plate expires in 48 hours so I went into the dealership again the question my plate more paperwork have to be filled out I was referred to John Green the area manager that handle all Michigan stores I will not go to this place I would avoid Malik and Robert at all costs they both is inadequate so I'm paying my car note an car insurance bt soon will have a dead temporary plate...
May 22, 2023
Unprompted review
Reply from DriveTime Car Sales - Taylor
Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Very good customer service i recommend to go
Very good customer service I recommend to there
May 7, 2023
Robert Kirk was amazing
Robert Kirk was amazing. We had hoops to jump through and it took hours to get through everything but he kept his cool and was very patient. I highly recommend seeing Mr. Kirk if your looking for a new car!
April 29, 2023
Just the helpfulness of everyone
Just the helpfulness of everyone. While waiting for one gentleman Rob jumped right in and started helping me. The entire crew at this location was amazing
January 28, 2023
Great and serious service
Comfortable from the appointment to the end of the contract signing.
December 8, 2022
Purchase the vehicle Oct 28,2022 as…
Purchase the vehicle Oct 28,2022 as doing the inspection my headlight went out.. Had to bring the vehicle back for tem to fix Monday. Let alone they only wanted to fill the tank half way.. Had to replace the brakes and rotors on the front end because the rotors was warped... And then to find out after having the vehicle for a week there was no oil in it. The vehicle only had 29,000 miles but there was no major check before selling the vehicle.
October 28, 2022
Reply from DriveTime Car Sales - Taylor
Hello Bruce,
Thank you for sharing your experience with us. We are truly sorry to hear you experienced a mechanical concern during your your inspection of the vehicle and also so soon after your purchase.
We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.
In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.
Respectfully,
DriveTime Customer Relations
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