Customer Service and Sales Team were amazing! The experience was quick and pleasant and DenaMarie was very thorough and so helpful with the process. The only thing I wished for was having my vehicle d... See more
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Gabrielle Caruolo was outstanding. She was friendly and professional. She made sure to explain everything in detail and answered all questions that were asked. She even stayed past closing time to m... See more
Ethan took such great care of me. I came in feeling completely lost. I had been rejected previously and when we came to drive time, I felt welcomed and in good hands! Ethan made the process easy as pi... See more
Derrick Hudson was so amazing! From the beginning to the end of the entire process! He is so patient and so kind. And was good at holding a conversation during the entire process with great dad jokes!... See more
Company details
About DriveTime Car Sales - Wilmington
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
6321 Market St, 28405, Wilmington, NC, United States
- 19106799632
Discover DriveTime
4.7
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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They are good companies
September 13, 2023
Unprompted review
Reply from DriveTime Car Sales - Wilmington
Thank you for sharing your feedback with us. We are thrilled to hear that you experienced a positive car-buying experience. Although you provided us with a positive feedback your rating didn't match your feedback, we assume this was an miscue. However, if there are additional opportunities for us to improve, please call our Customer Relations Department at (888) 290-0148.
Duane Drummond and the other guy that…
Duane Drummond and the other guy that was helping were amazing, I have had very bad buying experience before and they made the process fun and exciting.. matched my vibe on every level.. I can’t thank them enough for the best treatment..
August 13, 2023
What A wonderful experience
Marcus and David was very thoughtful and thorough and very detailed and helpful with purchasing my vehicle. They made sure I understood all the paperwork before sending me on my way took the time out to answer my questions that I had. Came all the way from Raleigh to go see them at the Wilmington,NC location!!! Keep up the great work Guys
July 24, 2023
Great place and helpful
Duane and team were helpful and made me feel like my business was as important as anyone else's. They need more administrative help in the office. Part-time maybe.
May 31, 2023
Marcus was awesome
Marcus was awesome. He listened, understood what I needed and had me in and out in no time in a beautiful car! No pressure at all!
April 17, 2023
Unprompted review
Engine light came on after 11 miles of…
Engine light came on after 11 miles of driving itof the lot so not happy with how this experience is going so far
October 16, 2022
Reply from DriveTime Car Sales - Wilmington
Hello Benjamin,
Thank you for sharing your experience with us and bringing this to our attention. We sincerely apologize for the check engine light you experienced soon after your purchase.
We understand that mechanical concerns are never ideal. Please know that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.
In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
We certainly appreciate you reaching out and apologize for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.
Respectfully,
DriveTime Customer Relations
Just like StateFarm"As a Good Neighbor…
Just like StateFarm"As a Good Neighbor DRIVETIME is ALWAYS THERE"I LOVE THESE GUYS!!! ESPECIALLY CARLTON HE DID EVERYTHING HE COULD TO HELP ME OUT & MADE SURE THAT I LEFT THE LOT WITH MY SUV. & A SHOUT OUT TO THE REST OF THE TEAM THEY ALL DID THEIR PART TO HELP & MAKE SURE THAT I LEFT WITH A SUV. THANK YOU, CARLTON, KESTON, DUANE, SAMANTHA, GREG & MARCUS!!!!! I LOOK FORWARD DOING BUISENESS WITH YOU GUYS LATER ON IN THE FUTURE!!!!
August 22, 2022
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