The Clinic - Dr Mayoni Reviews 142

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Had a very disappointing and embarrassing experience with laser hair removal. I discussed what end result I wanted at the start and was told it would be fine and would work well. Each session the tech... See more

Rated 4 out of 5 stars

Both myself and my son have had Moles removed by Mayoni, and I couldn't fault the service. I also had thread veins removed, The required a second treatment, which was done without hesitation. I... See more

Rated 1 out of 5 stars

I had a negative experience with laser hair removal. For starters the receptionist tried to over charge me every time I had a session which made me feel very uncomfortable and stressed out every time... See more

Rated 4 out of 5 stars

Treatments are very good. Mayoni knows her craft and I have confidence in her. An excellent range of advanced treatments offered, Normal beauty treatments available also. I would say the front of... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

Premier beauty and aesthetics clinic, with treatments ranging from manicures & massage to wrinkle-relaxing injections & fillers. Drop by to find out more!


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2.5

Poor

TrustScore 2.5 out of 5

142 reviews

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Rated 4 out of 5 stars

Very good overall

Nice staff, overall very happy with the service. I was a customer of Neroli and continue to be since it was sold and became The Clinic. If I compare my experience to the same treatments I used to get when it was Neroli, I feel it is not quite as good, both in terms of length of the treatment itself (it feels a little shorter generally) and doesn't feel quite as thorough. In addition, I feel it's missing a bit of a personal touch just insofar as tailoring to specific needs and feedback (in/ after a treatment) on voiced concerns. I'd like to stress, this is not a big negative but just a small thought I've had since The Clinic took over Neroli. I'm still happy to use it and will continue to do so going forward. Generally very happy - just worth making the points (since I received an email asking me to comment!)

May 9, 2017
Unprompted review
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Reply from The Clinic - Dr Mayoni

Thank you for your feedback, we have taken your comments onboard and thank you for your continued custom. We value each and every client we have and will continue to strive to do our best.

Rated 5 out of 5 stars

Back massage

I enjoyed an excellent back massage. Jade worked hard to make it relaxing and tackle the knots. I felt the benefit for quite some time after. I'll definitely look forward to another massage and other treatments on offer.

May 2, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing hot stone massage

Had an amazing hot stone massage here. Not only was it relaxing but it worked those knots out too. The staff were incredibly friendly and professional. I will definitely be booking in for another massage.

May 2, 2017
Unprompted review
Rated 3 out of 5 stars

Had opi gel manicure on weds 26th

Had opi gel manicure on weds 26th, so not even 1 week and this has chipped and is coming off at the edges. This is very unusual for me and given the treatment was £40 would expect more. Usually I get up to 3 weeks wear without chipping from other salons

May 2, 2017
Unprompted review
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Reply from The Clinic - Dr Mayoni

Hi Sophia, Thank you for your review and taking the time to do this. I'm sorry to hearing that your experience was not the best and that they have chipped already. I am investigating this further and will give you a call. Apologies for any disappointment, I do hope we can sort this out for you.

Rated 4 out of 5 stars

Best pregnancy massage recieved

I thoroughly enjoyed my pregnancy massage, it was very relaxing and I found the therapist very friendly and professional. I would like the clinic to consider having a relaxation area so you don't feel rushed to leave but I understand space for this is limited.

April 28, 2017
Unprompted review
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Reply from The Clinic - Dr Mayoni

Thank you Vanessa for taking the time to leave us a review. We are so pleased that you had the great pregnancy massage. Space is limited but next time you have a treatment with us we will be more than happy for you to get comfy in the reception area with a nice cup of tea. We hope to see you soon.

Rated 5 out of 5 stars

Fabulous treatments!

I've now been to The Clinic on three occasions and always had fantastic treatments. The space is light and modern. The staff are polite and efficient.... and to top it all, the treatments are amazing! What a treat to have on your doorstep!

March 30, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Dr Mayoni is fantastic at what she does! My skin looked amazing after seeing her, I highly recommend her to anyone who lives in SE London area - usch a shame I'm far away!

March 30, 2017
Unprompted review

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