It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in sto... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them a... See more
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 48 hours
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Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery were excellent. My purchase arrived in plenty of time for my son’s birthday despite me leaving it until the last minute to place my order!
January 9, 2026
Great service
January 8, 2026
Friendly staff
The item that I ordered online was not in stock. Had good communication from staff regarding this, especially as I appreciate they are not office based. Very friendly.
Once in stock item arrived in a couple of days
January 8, 2026
Great service and very quick delivery…
Great service and very quick delivery after ordering.
January 7, 2026
Top customer service
Top customer service! One of the items I ordered was temporarily out of stock but I received a phone call advising me of the situation and offering an alternative. My order was delivered the following day
January 6, 2026
Great service great price and delivery…
Great service great price and delivery was on time
December 30, 2025
They say it’s in stock when it’s not quite a lot
Needed a drum kit within 5 days, saw there 1-3 day delivery. Said the kit was in stock.
Lo and behold they wasn’t going to have it until end of March, think they just wanted the £1.8k in their bank.
Second time this has happened to me through drum shack and another order for my partner.
Can’t order another as I have to wait 5 days for my deposit to come back to me, meaning I can no longer hit the deadline for the kit and miss out an amazing opportunity.
Will never buy from them again so be warned. Reading their reviews from multiple sites this happens all the time. Working in ecommerce myself I understand mistakes happen but this feels like being blatantly ripped off…
Edit: Since they have replied it still says this kit I ordered is in stock, despite it not being in stock till March. So by being ripped off, I mean you fully well knowing you don’t have this kit so you can try and sell a different kit and get the sale… regardless whether you get the money upfront. Also saying “a small deposit”… absolutely ridiculous, it’s a £2k drum kit and musicians aren’t know to be wealthy. 😂 honestly, instead of taking accountability they respond with that rubbish 😂 AVOID
January 8, 2026
Unprompted review
Reply from Drumshack Limited
As with any business, things can go wrong; however, we always aim to resolve issues promptly and fairly.
We’re sorry for the inconvenience caused by this item being temporarily out of stock and regret any frustration this may have caused.
We do carry large stocks of gear however, some popular items can become oversold, particularly during the festive period.
When your order was placed, our distributor was temporarily closed over the Christmas break, which contributed to the delay in confirming availability.
We were surprised by the suggestion that this situation amounted to being “ripped off.” The order was placed using a finance agreement with a small deposit , but under the finance provider’s process, we do not receive any funds unless and until goods are released and dispatched. As no goods were supplied, no payment was made to us and no financial loss was incurred.
As a business trading for over 30 years, we strictly adhere to all retail and finance protocols, and any suggestion otherwise is not supported by the facts.
We currently maintain an average Trustpilot score of 4.8 from over 3,900 reviews rated “Excellent.”
Thank you for taking the time to leave your feedback.
Great experience.
No issues. Speedy delivery. Kit exactly as described. I will use them again. Companies are only truly tested for customer service when something goes wrong but there was nothing that made me wary of having to deal with them if things didn’t go to plan on a future order.
January 2, 2026
The product was not in stock
The product was not in stock, but i was contacted immediately to be informed of that fact, not left wondering when it would arrive. The person i spoke with was helpful and informative, which is always helpful. Great customer service.
December 23, 2025
Sell items that aren't in stock and don't let you know
Second time I have ordered from here. 1 st time was Oct 2024, ordered a cymbal that was shown as in stock, 1 week later still no shipping. Called and was told not in stock and needed to be ordered from supplier and would take 1 month. Canceled my order. Came back Dec 2025 to give them another chance, ordered a double bass pedal, shown as in stock. EXACTLY the same scenario, no shipping for 1 week, called 'em and was told item not in stock and would not be available for another month. What would have happened if I had never called?? Avoid.
December 31, 2025
Unprompted review
Reply from Drumshack Limited
Hi Christopher,
We’re sorry to hear about your experiences.
Currently, our website doesn’t show live stock levels, and as stated, delivery times and dates are always subject to product availability.
We do our best to make sure all customers are contacted in a timely manner and I am very sorry if we we're able to do so on this occasion. Thank you for your feedback.
Great customer service from Ethan
December 31, 2025
An excellent drum shop.
An excellent drum shop.
Vast amounts of high quality new and used drums, cymbals and percussion.
December 24, 2025
The quality of the drum stool was ex excellent
The quality of the drum stool was excellent, very stable, comfortable and supportive. Stool was well priced and delivery also excellent. The only compromise was the weight when transporting to gigs.
December 29, 2025
Attentive and helpful customer service
Attentive and helpful customer service. My issue was sorted quickly in the best way possible.
December 23, 2025
Excellent experience
Warm welcome and friendly customer service, speed of response and delivery, excellent product range. Great experience
December 11, 2025
Great service and delivery in time for…
Great service and delivery in time for Christmas. My teen son loved the drum kit. I really appreciated the call beforehand to check on the packaging. I’ll definitely be ordering again.
My son was very firm in his request that I post a raving review but I was going to anyway!
December 23, 2025
Unprompted review
Great product and amazing customer service!
I thoroughly enjoyed dealing with the Drumshack Team - considered, helpful in the extreme and super-quick in regard to delivery times!
I had been sent a totally smashed pair of cymbals by a different online music shop that I had to return leaving me in the lurch as to the Christmas present for my partner, as only three days remained until Christmas Day. When I ordered the same item from Drumshack, not only was it £25 cheaper but they also set all levers in motion, ordered the item from their supplier, asking for a perfect pair of cymbals and then dispatched it to me with Next Day Delivery service, so I received everything securely packaged in time for Christmas!
The team’s communication was impeccable throughout the entire process and I can’t praise them enough for making my problem theirs and doing their very best to help me out! Amazing customer service and very sound product - I highly recommend this company!!!
December 22, 2025
Roc n Soc Nitro Stool
Bought a Roc'n Soc Nitro stool.
Very helpful. A bit slow on communication but it was near Christmas. Speedy delivery and very happy !
December 16, 2025
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