Drumshack Limited Reviews 4,059

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, fast delivery, and high-quality products. Many people highlight the helpful and knowledgeable staff who provide great advice and ensure a personalized experience, making the ordering process smooth and efficient. However, some customers also noted issues with delivery times, with items occasionally taking longer than expected or experiencing delays without prior notification. A few other people also felt that communication regarding stock availability and delivery estimates could be improved, leading to frustration when orders were not received as anticipated.

What people talk about most

Product

Reviewers mention positive feedback about product quality and availability. Customers frequently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and super-quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Order

Clients share positive opinions on order. Many customers praise the fast ordering process and quick dispatch,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in sto... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Rated 5 out of 5 stars

Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them a... See more

Rated 5 out of 5 stars

First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

In time for Christmas.

I ordered 2 items for my great nephew’s Christmas present. Drumshack only had one of them in stock and were unsure if the second would come in time for last. Christmas postage. L went out of his way to make sure both would arrive in time, and they did. He had to arrange a different courier and he emailed and phoned me to keep me informed of progress. Excellent service!

December 17, 2025
Rated 5 out of 5 stars

Brilliant as usual

Brilliant as usual
Can never fault the service!
Thanks yet again 😊
Edit: just received final part of order (was initially out of stock) in super quick time!
Thankyou Drumshack!

December 17, 2025
Rated 5 out of 5 stars

Great little independent company …

Great little independent company couldn’t fault them . However I was shocked to see that on the internet site it says you have the stock in and ready to go . You don’t & didn’t so that was a little disappointing . But I understand that all companies are doing this now . Anyway all was sorted and like I said great company Drumshack

December 12, 2025
Rated 5 out of 5 stars

Top class service

I was let down by another Drum company, however Drumshack and Jamie were amazing in getting what I needed to me in 24 hours, shall definitely be using them again, all done over the phone. Brilliant, well done Drumshack 👏

December 11, 2025
Unprompted review

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