Drunk Elephant Reviews 98

absolutely terrible customer service, nightmare to deal with, returned my order since it arrived late and theyve confirmed receiving the return since a month now but still havent refunded, AVOID buying them direct.

I opened up an amazing shipping box which included the overpriced products I bought, only to find out they were literal pimple, spot making products. I understand my skin is different to others, and people will experience different results, but in 2 days of trying these products, I immediately broke out. I was very letdown considering these products were very expensive and overrated. If I were you, I would definitely look at a product like Cera ve or Cetaphil which is much more affordable, gentle and works better for your skin.

Some of their products are nice, but they definitely do not justify their price. Packaging is an absolute catastrophe for the environment with extremely thick plastic used in all their bottles and nothing recycled or sustainable. The bottles cannot be refilled. Absolutely grotesque given the fact that all major companies are trying to minimise their environmental impact.

If your allergic to sommit don’t order it’s not that hard 😩🥊 poo poop heads 💩

Amazing customer service, I had ordered the D bronzi drops, but I didnt like them so the lady let me keep them and try again with a moisturizer and then she refunded me! I felt bad for still keeping them, but its okay! I’m so thankful! thank you drunk elephant!

Appalling Customer Services, happy to take your money but as soon as there is a problem extremely unhelpful. Gave me false information & now ignoring me. I would recommend NOT buying directly from them. May be coincidence but my credit card was then used within 12 hours of my purchase. Luckily my bank has amazing customer service & dealt with it immediately.

I have had the same reaction to their protini cream as other people. I have never had an allergic reaction to anything before but woke up with a red itchy rash all over my face and neck . It was awful I couldn’t even try to cover it up as anything I tried on my face irritated it even more, I ended up taking an antihistamine which is not an ideal solution. Having read all the bad reviews about customer service I shan’t bother complaining but will bin it as I wouldn’t want any of my friends getting this rash.

My Daughter bought drunk elephant moisturizer today and within the hour we were at the hospital! She had a severe allergic reaction to YOUR product!!!!!!! She had 3 shots and 2xs filled because of your line! This is some POTENT ingredient in this, she was completely covered in Hives, whelps, shortness of Breath!! I would like a conference call on behalf of this! I have notes and Dr notes to prove along with pictures of her face!!!! STOP MAKING BAD STUFF THAT PEOPLE WANT TO TRY BECAUSE YOU PAY PEOPLE TO GIVE A HYPE on tik TOK about it!!! Pathetic if you ask me!!

Drubk Elephant Umbra sheer physical daily defebce spf30. Very streaky and greasy moisturiser and not impressed for the price paid! I will not be buying their produ ts again. Bit of a fad I think.

I love this brand doesn’t matter it’s a bit pricey

Love love their product especially the vitamin C,makes my skin glow! My holygrail since i discover them

One time they lied to me that they "don't send out PR packages" when actually I was fully aware that they send out tonsssss of PR packages lmao!

I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

I ordered a gift set for Christmas for my daughter. The packaging was a very nice sized box but the products inside were tiny. Even my 16 year old thought it was a rip off and asked me to return it. There is no phone number. You have to send an email. They emailed back with instructions on how to send the product back - at your own expense. It cost me $31 dollars to return $80 worth of product. Will never purchase anything from them ever.

I too would rate their customer service as rock bottom.
I was gifted a collection at Christmas which included a DIY serum, C-Firma™ Fresh Day Serum, which you have to mix yourself then transfer to the bottle with the pump. What a gimmick!!!! The pump doesnt work and the serum leaked from its container even though the top was firmly affixed. It sort of oozed out of the bottle. Why not just supply a ready made serum in a proper bottle rather than a 'mix yourself'?
I asked customer service if I could return it and have a replacement. Like other people I was asked to take photos of the faulty product including the pump (how do you photograph a faulty pump??) fill in a form, send serial numbers, receipt etc etc. A lot of trouble just to return a faulty item.
I dont actually like the product as I find it sticky and gritty so I dont actually want a replacement as I wont be using Drunk Elephant products anyway.
I have informed them that I wont bother going to all the trouble and will just review the product instead to hopefully stop others making the same mistake.
AWFUL CUSTOMER SERVICE and awful product in my opinion.

In an era where websites tend to be more and more accessible and inclusive to more people here are they with their nightmare of a website. Horrible to navigate. Everything is all over the place, stuff moving around and popping vertically, horizontally and even diagonally, nothing is simple, readable, still, well simply agreable to visit.
It looks like they want to make something similar to Apple showcasing their newest products expect Apple website is vertically smooth as butter no matter how old your device is. I'm on a iPhone 12 Pro Max and on Macbook Pro 2019 and everything on Drunk Elephant is so stuttering with text on small images you can't catch anything right. Still even if it was readable, if you scroll down just a bit you don't even have the time to read anything that everything is moving all over the place with obnoxious animations, a nightmare for people with ADHD like me or other cognitive and focus disabilities or on the spectrum. Simply irritating for the others.

I reached them to ask politely if it was in their plans to update the website with accessibility options such as reducing animation and all. First they didn't reply after 2 weeks via email, I tried to post the same message on their socials until they stopped ignoring me by responding to the initial email, in short they told me that "having a fun, appealing website with movement and colorful products was part of their identity as a brand and that removing that aspect wouln't make any sense, I cite, don't you think?". Yeah condescending and using big words except I as a graphic designer know that the user experience worths more than a frat party mess of a website to sell. No wonder why there isn't more buyer reviews, there's like a 20-30 reviews per product…
They do offer other alternatives to buy their products for non-US residents such as Sephora or Amazon (eww), I cite "If the website causes you trouble know that we offer our products on alternative platforms" (in short: go somewhere else if you don't like the website). Well sorry not sorry but I'll keep my money and spend it to brands that care more about their customers with cheaper products I won't pay for the "brand identity" with even cleaner compositions. Lol even Revolution Beauty offers bunch of options to enhance user experience, that's why they make 10+ times more sells than the expensive and pretentious Drunk Elephant.

If you want people to get the will to spend so much on your products, make them want to instead of giving them the urge of runaway with such a terrible website and custom service behavior…

Avoid them, customer service is bottom of their list and they aren’t afraid to show it.
I wanted to give the benefit of the doubt to resolve a problem with a faulty item (Hydra serum not dispensing), but after 8 emails, sending 6 photos and filling out a from, Drunk Elephant simply don’t seem to care. No replacement, no refund, no urgency, and their current ‘solution’ (after a month of emailing them) is to await a label, post the pump back for investigations…meanwhile my expensive serum cannot be used and is gathering dust.
I’ll probably stick to other brands moving forward as this shouldn’t be this difficult to resolve.

Love the product but the packaging is awful. my Protini canister has broke three different times and a struggle to get my product out of the canister. This has also happened to other products I just hate the packaging but love the product. Beware

I truly don’t understand the negative reviews here. I am a skincare/aesthetics junkie and have tried just about everything out there. I like to try new things and shake up my routine. I was using solely Biologique Recherche products for a couple of years, but finally decided I wanted to try something new, based on scientifically validated ingredients and at least a bit less expensive. I love Drunk Elephant’s philosophy and although their products aren’t cheap—mostly mid-range—they are well worth it. With every new product I tried, I wanted to try more. They have a huge range of products that have innovative formulations using state-of-the-art ingredients, and I am very pleased with the results. I’m hooked!