Items listed available on website, but in reality they are not available! Cancelling items in 6 days after placing an order . It takes 8 days to pass item to FedEx and another 10 days to ship item to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There are always problems with orders: items are delivered in the wrong size, ordered items aren't available, or items that were delivered are defective. None of this should happen with a premium bran... See more
Company replied
I received my order on the smaller size/less expensive price side of things in very reasonable time over here in Central Europe. I’d made a minor mistake in my delivery address, however I was provided... See more
I love DsQuared2 clothing and am always happy to take advantage of their sales. Unfortunately, this time encountered a problem with delivery, apparently the package was lost. It took me a while to get... See more
Company replied
Company details
Written by the company
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Contact info
Piazza dell'Indipendenza 11, 6900, Lugano, Switzerland
- contract@dsquared2.com
- www.dsquared2.com
3.6
Average
397 reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Support
I needed help with a product and got really good service from Hershey, very kind and focused on the help needed! i recommend!
May 8, 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
many thanks fpr your nice words!
Hope to assist you again soon!
Best regards
DSQUARED2 Team
Customer Service Review.
Many thanks to Angela T and Arianna B for helping me resolve a query on my account. They were very kind and kept me informed every step of the way.
April 29, 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you for your review on behalf of Angela, Arianna and the whole team.
We hope to assist you again with the best support.
Sincerely,
DSQUARED2 Team
You are great
You are great. You served me immediately and without problems. I personally thank Mrs. Arianna Baruffaldi for her kindness and help.
March 24, 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your review, we really appreciate your positive feedback!
Best regards
DSQUARED2 Team
Issue now resolved thank you
Edit - I left a negative review as I didn’t receive my item and was denied a refund or an item to be sent out. I’ve now received a refund for an item that I didn’t receive which is brilliant but this did take 2 months and a negative trust pilot review for this to happen. Thank you for resolving.
January 24, 2025
Unprompted review
Reply from Dsquared2
Dear Emma,
we are really sorry to hear this feedback.
Please could you share your order number so that we can look into the issue and understand what exactly happened and the resolution reasons? Our customer service is always available to support you the best way possible.
Thank you so much.
Best regards
DSQUARED2 Team
Glad to be back with D2 with recent…
Glad to be back with D2 with recent assistance provided by Arianna Baruffaldi
Looking forward for many more order in future.
March 24, 2025
Unprompted review
Reply from Dsquared2
Dear Gagan,
we are very happy to have you back and look forward to seeing you soon on our channel!
Please just contact our CS team for every need!
Warm greetings
DSQUARED2 Team
Thank you so much to Arianna Baruffaldi…
Thank you so much to Arianna Baruffaldi and The Anh Tran for their kindness, understanding, responsiveness and professionalism.
I will buy again very quickly on the site. ☺️
March 19, 2025
Unprompted review
Reply from Dsquared2
Dear Tania,
we are very happy to read your positive comment! This is really important to us to receive customers' feedback to improve day by day our service!
We wait for you soon again on our channels!
Best regards
DSQUARED2 Team
Arianna provided great customer service
Arianna provided great customer service. It was very late in my time zone and I don’t know what time it is there but she was wonderful and provided me all the information I needed. She was also patient with me. My first time ordering anything internationally so I had many questions and she didn’t have any problems answering. I love people who knows how to provide excellent customer service.
March 18, 2025
Unprompted review
Reply from Dsquared2
Dear Shon,
a huge thank you for your kind words and your trust!ù
We will continue to do our best to support you and all our beloved customers with the best service we can.
Warm greetings from the D2 Family.
DSQUARED2 Team
I was not sure if a shirt 👔 was fake or…
I was not sure if a shirt 👔 was fake or original,so I send desquared 2 pictures and they proofed it and got an answer very quickly,top service ,very helpful and polite ..then I wanted to know how old the Original is ,which Collection….and Arianna Baruffaldi (desquared 2) helped me again…perfect!!thank you,amazing service !!!
February 26, 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
we are really happy to read your kind review!
A big thank you from entire D2 Family for your time, trust and support.
Best Regards
DSQUARED2 Team
A very polite and efficient service…
A very polite and efficient service received from Angela.
February 23, 2025
Unprompted review
Reply from Dsquared2
Dear Ragbir,
thank you so much for your kind review!
Best regards
DSQUARED2 Team
The attention provided by Angela…
The attention provided by Angela Teixeira after the incident and the problems have been excellent.
February 22, 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your words, we are really happy to hear that we managed to solve the issue in the proper way!
Kindest regards
DSQUARED2 Team
Swift and efficient support
Had a concern regarding the announced delivery timeline which has been addressed quite quickly and in the most professional way by Angela Teixeira who has taken in charge my demand. Nothing else to say than a high level of service.
February 20, 2025
Unprompted review
Reply from Dsquared2
Dear customer,
thank you so much for your positive comment about the support the D2 CS team gave you in solving the issue.
We will always be available for you in case of any future need.
Best regards
DSQUARED2 Team
Angela Teixeira is GREAT
My package was lost by Fedex and was not picked up and promised to call back. After not hearing anything for 4 weeks, I contacted Angela Teixeira at Dsquared2 and she immediately picked up the problem within 5 days. I am very happy with the support and service from Angela Texaira and DSQUARED2. You guys should keep Angela Teixeira. She is the face of DSQUARED2!!!
I can really recommend Angela's service and support at Dsquared2.com. And I will come back soon to buy something from DSQUARED2 again.
Gr. Hein
February 20, 2025
Unprompted review
Reply from Dsquared2
Dear Mr Hein,
we would like to thank you very much for your nice words, we appreciate it a lot.
Angela and all the team will remain at your disposal for any future needs!
Warm greetings
DSQUARED2 Team
I had trouble about return and Angela…
I had trouble about return and Angela Teixeira did everything to help and solve my problem.
January 20, 2025
Unprompted review
Reply from Dsquared2
Dear Maja,
thank you for your kind feedback! That is really important for us to reach our customer's satisfaction!
We stay at your disposal.
Best regards
DSQUARED2 Team
Prompt and comprehensive response to…
Prompt and comprehensive response to sizing requests.
February 6, 2025
Unprompted review
Reply from Dsquared2
Hello Sebastien,
thank you very much for your nice feedback!
Best regards
DSQUARED2 Team
Prompt and comprehensive response to sizing question
I contacted the support department in order to get help with determining the right jacket size for me and within less than 24 hours I received a detailed and enlightening response with all the information I needed. Many thanks to Angela Teixeira.
February 6, 2025
Unprompted review
Reply from Dsquared2
Dear Georgios,
it was a pleasure to assist you and give prompt resolution!
Please contact us again for any needs!
Best regards,
DSQUARED2 Team
Customer service saw my issue and fix…
Customer service saw my issue and fix it right away
January 23, 2025
Unprompted review
Reply from Dsquared2
Hello Josaka,
thank you so much for your positive review!
Best regards
DSQUARED2 Team
Great experience
Great experience, was informed about the status of the order on continouis base, changed the delivery adress at the 2nd day of my order, however, everything went perfect. Thank you!
January 19, 2025
Unprompted review
Reply from Dsquared2
Hello Klemens,
thank you so much for your nice review!
Best regards,
DSQUARED2 Team
I contacted Dsquared2 via chat
I contacted Dsquared2 via chat, and Angela helped me get support. In addition to clarifying all my doubts, she made very valid suggestions in a nice and friendly tone. I really recommend the service and support from Angela at Dsquared2.com.
January 16, 2025
Unprompted review
Reply from Dsquared2
Dear Sonia,
thank you so much on behalf of Angela and entire D2 team, it was a great pleasure being of help to you.
Best regards
DSQUARED2 Team
Great communication and great customer…
Great communication and great customer service.
January 12, 2025
Unprompted review
Reply from Dsquared2
Dear customer,
thank you so much for your kind review!
Regards
DSQUARED2 Team
Great Customer Service, D2!
D2 provides great communications, and support.
Big shout out to Angela Teixeira!! 👍🎉👍🎉👍🎉👍🎉👍
January 8, 2025
Unprompted review
Reply from Dsquared2
Dear customer,
on behalf of Angela and the entire D2 team, thank you so much for your nice words, we appreciate it a lot!
Best regards,
DSQUARED2 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.