Duluth Trading Reviews 281

I’ve had this happen to me twice where I placed an order, I got an email confirming my order, and then nothing arrives. When I check on the order, it’s like it never existed. From what I was told from customer service there was a problem “with my payment method” and that they charge the card not when I placed the order but days later when they are ready to ship it. I’m not sure what is going on, or if they’ve been flagged for fraudulent orders. There was no issue with my payment. Also, they never sent an email stating that they couldn’t send out my order as an example, it is Father’s Day weekend and I have nothing that I preplanned in purchased as a gift.

Be careful and make sure all the information on your order is correct. Once you hit the buy button nothing can stop the order. Not even calling with 15 minutes of receiving email confirmation. I hadn't purchased anything in 10 years or so. My how things have change. Beware.

SO I AM...WAS GOING TO SPEND $106 THEN WHILE CHECKING OUT I WAS INFORMED THAT I STILL HAD TO PAY FOR SHIPPING. $13.99 AND I JUST SAID, NAH. I WILL JUST BUY THEM SOMEWHERE ELSE. MAYBE NOT FROM DULUTH, BUT I THINK ANYONE WOULD LOVE TO TAKE MY $106 DOLLARS AND NOT CHARGE ME A BOGUS SHIPPING FEE. JUST LOOK AT MY ORDER HISTORY WEB28858681 WEB20560621 WEB19165774 WEB19165319 WEB18764594

I have been buying Duluth products for years. Most products are good quality but very pricey. I will boycott all Duluth products going forward that are not American made. I have recently purchased at an even much higher price American made work pans from 1620 WORKWEAR. And will continue to do so until Duluth offers an American made choice. Bring it home Duluth!!!

First, I'm very impressed with the quality. I sliced my leg open on roofing sheet steel, about 1/8" deep, but the pants didn't tear. At all. Very comfortable and convenient. But.... The sizing is TERRIBLE. Im a 6, but their sizing says I'm a 00 or XXS, not my typical Medium. So I give them 4 stars to get theit sizing corrected. Stop vanity sizing. If some is a size 12, don't label them a 6. Sort of inconvenient to return and exchange. But they have a 1 years tags in return policy so I'll be driving to Knoxville from Johnson City to return. But I definitely recommend their overalls. I'm a farmer / construction worker and love them.

Bought a pair of shoes, (american heritage),didn't wear them much at all and the soles are falling apart....bad.
I barely wore them out of the house!

Left rear pocket has a tear at the corner stitching. The quality of work or materials has deteriorated. The only thing that goes in that pocket is a plastic swipe care. The size of a credit card. The pants are not even a year old. To save money I should have shopped at my local Walmart. Wish I could have attached a picture.

i purchased buck naked mens underware 4/2025 the material is junk compared to the ones i got a couple of years ago also this company will not answer text , e-mails with ? i will not be buying from Duluth anymore buyer beware very high priced also shop around

This company lack professionalism and relaybility. I ordered to Israel which is IL but they shipped to Is which is Iceland.I sent two mails and got the same replay that it has shipped to Israel. In chat one rep said the payment was declined which was not true and another rep on phone named Cathy said
she contacted FedEx and it was fixed,which also turned false. In the end, yesterday on chat Norma said shy fixed it to IL but it can take a bit of time but eventually it arrived to Iceland.They we're OK enough to refund but how much effort to change country is beyond
reason for old company not to mention their claim in the end that they cannot contact Fedex.is there a company who cannot call their carrier? Very strange indeed

Duluth sent 4 shirts via On Trac. Two weeks after shipping In Trac said they delivered it. It was NEVER delivered. Contacted Duluth and they said they would send replacement shirts. Two weeks later not a word from Duluth. This company used to be good. I recommend Duluth until they can get their services back together. TERRIBLE CUSTOMER SERVICE!

Your new commercial sucks and I will not be purchasing anything else from you.

I requested for my funding back three week ago (successful) throu...
I requested for my funding back three week ago (successful) through the company on my profile pics/ headline and the (account) is still not open I will Not put my money on it again...

They don't stand behind their products. The No BS warranty is garbage, complete joke.

Used to love this place but now they can’t seem to get an order right no matter what. Can’t talk to anyone and they make you pay to ship back wrong items sorry Duluth but no more. Cathay is gonna love you guys

Order 6 pair of underwear. They send me 3 shirts and a pair of pants. They won’t send me the correct order until I return the bad order I got! No sorry no offer of a future discount. Nothing!!

Ordered pants on black friday, they took a month to show up. Processed a size exchange a week later and they never showed up. Now the size is out of stock after spending hours trying to talk to customer service. It is such a joke company anymore. Will never spend money here again.

I have made many purchases over the years and I have never had a bad experience ordering. I will say that as most companies these days costs are high and goods are not always as good as before. But I still like the fit and finish of their clothes. They have a lot of sales and if you are patient there are good deals to be found. I would definitely say if ordering around the holidays or before a weekend I would expect things to be on the slower side.

Bought some ladies overalls and "Duluth Reserve Joggers" over last years Black Friday Sale. The sale price was amazing and the products are even better. They are comfortable, sturdy, they dont upset my chickens... the pants are for sure my new favorites and my husband is jealous. They deserve way higher than 1.5 stars for the quality alone.

The Duluth Trading company had been my primary clothing supply because of their larger sizes. I'm taller and for a long time rounder. You used to be able to count on the quality but they now get the vast majority of their goods produced in Viet Nam. I have no issues with foreign work but in this case they have made lower quality goods than were previously available, and they raised the price... considerably. So, quality down and price up is maybe what a board of directors wants but not consumers.

This company is a mess. Literally no customer service other than ai chat. They are making me pay return cost for their mistake. Late items, no ability to cancel due to lateness. Do not buy from them. You'll regret it