Been working with Dupli as our supplier of paper and inks and yet again, they've delivered an incredible service. Charlotte, our Account Manager, made the purchase of our latest Epson SC-P5300 pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We would just like to say how pleased we are with the delivery and installation of our new Epson 7000 printer from Tetenal. Special thanks to the team who negotiated the bollards & steps in order to... See more
Company replied
Great quality, heavy duty backdrops. Using for product photography for my company. Excited to invest in some other colours, particularly palette tones. Good value and will be a hardy tool in photo sho... See more
Company replied
Easy to navigate website. Ordered a printer and media, received a confirmation email within seconds. The order was received the following day as advertised but unfortunately no confirmation of des... See more
Company details
- Printer and Scanner Store
- Digital Printer
- Digital Printing Service
- Electronics Wholesaler
- Printing Equipment and Supplies
- Printing Equipment Supplier
Written by the company
Welcome to Dupli, your trusted partner in print and photography. Established in 1989, we have been at the forefront of the UK's print and photography industry, providing the best equipment, consumables, and media from the best brands. Originally part of the renowned Tetenal brand, we became an independent entity in 2019, allowing us to innovate and grow while maintaining our rich heritage. At Dupli, we pride ourselves on delivering exceptional service and understanding our customers' unique needs. Whether you're a professional photographer, a print enthusiast, or a business needing bespoke printing solutions, we have the expertise and products to cater to your specific requirements. We are here to support your creative journey. Our extensive range includes products from leading brands such as Epson, Kodak, Fujifilm, and Hahnemühle, ensuring you access the best products in the industry. We are committed to sustainability, and by choosing Dupli, you are not just getting high-quality products, but also contributing to a larger cause. We continuously strive to offer eco-friendly options without compromising on quality. Join our community of satisfied customers and experience the Dupli difference. As a part of our community, you'll have access to exclusive offers, industry insights, and a network of like-minded individuals. Your success is our priority, and we are here to help you achieve your goals with unparalleled support and expertise.
Contact info
Dupli Limited, Standards House, Meridian East, Meridian Business Park, Leicester, LE19 1WZ, LE19 1WZ, Leicester, United Kingdom
- 0116 289 3644
- hello@dupli.co.uk
- www.dupli.co.uk
4.6
Excellent
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase with confidence
Staff were very helpful. Ensuring that the customer received the right product over making a sale.
August 19, 2022
Reply from Dupli
Hi Jill, thank you for taking the time to leave such a fabulous review. It really does get to the heart of what we try to do here at Tetenal. We find the right solution for the customers specific needs, not the sale that is best for us. We believe that is the best way to build long term relationships. So thank you for your business and we hope to have the chance to serve you again in the future.
Quick service
August 18, 2022
Reply from Dupli
Hi Darren, just a quick note to say thank you for taking the time to leave us a review. We look forward to serving you at speed again in the near future.
Reply from Dupli
Hello! We wanted to thank you for taking the time to leave us a great review. Our team work really hard to offer great customer service so it's great us to hear from happy customers. Thanks for your business, it really is appreciated.
managed to source a few films at a…
managed to source a few films at a lower price compared to most shops; just to clarify I no longer work for the club/corporate I used to order on behalf of which is why I keep this general without mentioning anyone’s names on either side.
Please bear in mind this is a distributor not a reseller and they used to charge a tenner for every order. If you are based locally it is a lot more efficient to place the order over the phone and collect in person from the warehouse.
However, they often run out of stuff and do not update the website immediately. My best friend confirmed this in 2022. I rang to order every time to make sure the items were in stock and asked about lead times etc.
Tetenal seemed to have a lot of items long term out of stock and when you enquire about availability you do not get any definite answers.
A lot of the items came from warehouses in Europe and sometimes it took months and months ... No wonder some UK shops did not see certain items for ages when distributors like Tetenal were unable to get them in within a few months.
I waited over three months for some items ordered in spring for which I had been charged in advance (you always pay upfront even if it is a backorder) but one has not arrived without any explanations and my receipt has not even been amended; nothing part reimbursed - no one could be bothered to make amends or get to the bottom of it ? IT glitch or someone no doing their job? until I complained -
there seemed to be some cash flow problems there (sarcastic comment - you pay your office staff too much for what they actually do) and half of the staff did not seem to know what they were doing (you need to think about your www as well as the overheads)
This may be old experience of ours from a couple of years ago; my friend however describes something rather similar to me as of 2022.
rude warehouse staff -
I have never been to the warehouse myself but whenever I or my colleague had to communicate with the warehouse staff in the past they were rude and not very helpful. Fact.
——————————————————-
As I said
My best friend had a similar experience and I spoke to two resellers in the meantime; initially noone has any problem registering with this company on an end-user basis whatsoever; however the reality of the communications with Tetenal do not seem to reflect on the corporate culture of a well-established company in dealings with us or him.
My main problem remained the same throughout the years I kept getting contradicting reactions and responses to my queries from different company representatives at different times.
Btw
Some resellers manage to get the hard to find stock such as Fujifilm and some obscure films from all around the world while Tetenal uk seems to be out of stock long term. ‘Good’ prices most of the time but never available - How is that possible?
August 1, 2022
Unprompted review
Reply from Dupli
Dear Anselm,
We’d like to take this opportunity to address the issues you raised in your review, including the points regarding our business and staff.
You mentioned that we are a distributor and not a reseller. This is correct and is reflected in both our pricing and our delivery fees. This is to discourage end users purchasing directly from us because we would prefer to direct them to our broad network of resellers.
In your case, we agreed to order these items especially for you as they were not something which is kept as a regular stock item. We were happy to do this to help with your specific requirements. As with all special orders, we insist on taking payment in advance to protect us should you find the item elsewhere.
Our stock system is directly linked to our website, so the stock should always be up to date. We are in the process of installing a new system and website so there may be the occasional teething issues. If this has happened to you on this occasion, then we apologise for the inconvenience.
You mentioned the difficulties we seem to have in obtaining film stock. This is a widely known issue in the analogue community. Film stock is in short supply worldwide. We do not manufacture film therefore we cannot be held responsible for the speed or frequency of its supply. Tetenal are one of the leading suppliers into the UK market and we use our influence to obtain stock as often as we possibly can to fulfil the demands of our regular customers. In addition, the particular film stock you referenced is manufactured overseas by a company who shuts down for the summer, making the obtaining of stock during this period even trickier.
Our warehouse is a busy area and we do not usually allow personnel who are not employees or carriers to enter this area. Once again, we decided to make an exception and try to help you with collection. Our Warehouse staff are dedicated to excellent customer service who were happy to accommodate your request for personal collection into their busy daily schedule of tasks.
Finally, your inference that Tetenal has cash flow issues is not only factually incorrect, but highly damaging to our business and the livelihood of the employees who work in the business. Tetenal is a strong, long established business and well respected as one of the leading suppliers of photographic print products into the UK market.
Thank you for taking the time to leave a review, if you would like to discuss further, please get in touch directly and we will be happy to help.
Great company
Been dealing with Tetenal for years, always helpful most products always in stock and delivery next day
July 29, 2022
Reply from Dupli
Hi Andy, thanks for taking the time to leave such a positive review. We really appreciate the feedback and your business. Thanks again.
Errors on website
Bought a few items from the Tetenal website at a certain price only to have my invoice credited and reissued at a higher cost price with no explanation. When I asked the reason I was told there was an error on their site and I would have to pay the higher price. After a few emails and refusing to pay they reinstated the original invoice.
July 28, 2022
First time ordering from them. Excellent service.
First time ordering from them, won't be the last. Excellent service and communication and next day delivery of quality products. Will definitely use again.
July 28, 2022
Unprompted review
Reply from Dupli
Hello Yvonne, we just wanted to say thank you for taking the time to leave us such a fabulous review. It's always great for our hard working team to hear that they are offering great service to our customers. We look forward to serving you again for many years to come. Thanks again for your business, it is very much appreciated.
Web site not update
Web site not update , no Epson sl -800 maintenence box. Continue to advertise Epson sl d-800 in bundle.
July 11, 2022
Quick and RIght
June 29, 2022
Reply from Dupli
Hello, thank you for taking the time to send us a review. We really appreciate your business, thanks again.
Always such a great experience with…
Always such a great experience with Tetenal. They've supported us as a new small independent business since we opened, and the service we've received from Phil, Rob, Chris, Beth, Charlotte and the whole customer service team is always exceptional. Have no issues whatsoever about coming to them with any questions, they're always super happy to help.
June 23, 2022
Unprompted review
Reply from Dupli
Hello! We just wanted to thank you for taking the time to write such a fabulous review. We strive to offer the best possible customer service so it's always great to hear that we are delivering on that promise. We look forward to serving you again in the near future. Thanks again.
Delighted to have found this lovely…
Delighted to have found this lovely company. Great customer service, professional, friendly and so helpful with ongoing support if needed. Highly recommend.
June 16, 2022
Reply from Dupli
Hello Rachel, we just wanted to thank you for taking the time to leave us such a lovely review. It really is appreciated and helps us to continue to put Customer Service at the forefront of our all we do.
Thank you for your business and we look forward to serving you again in the near future.
Charlotte has always been very helpful
Charlotte has always been very helpful. And as a company Tetenal has always managed to fulfil our needs.
June 16, 2022
Unprompted review
Reply from Dupli
Hi Tony, thank you for taking the time to leave us such a positive review, it really is appreciated. I've made sure your comments have been passed on to Charlotte and her Manager. Thanks again for your business, we look forward to serving you again in the very near future.
Very helpful costumer service.DNP printer
Very helpful costumer service.
Fast delivery.
Thanks
June 16, 2022
Reply from Dupli
Hi Lajos, thank you for taking the time to leave us such a positive review, we really appreciate it. Thank you for your business and we look forward to serving you again in the near future.
Good product but wrong delivery address
Good product, fast shipping but wrong delivery address...
May 31, 2022
Reply from Dupli
Hello Mr Souteyrat, Sorry to hear that we delivered your products to the wrong address. We have recently switched to a new system and we had both address in our old system and the two have not been matched up in our system, resulting in this unfortunate error in choosing the correct address. If you can email us at marketing@tetenal.uk.com and inform us of which address you would like us to use for the delivery of all orders in the future then we will update our records accordingly. Many apologies for the inconvenience this has caused.
Great service as always
May 28, 2022
Reply from Dupli
Hi Phil, thank you for leaving us such a positive review. Your business is always appreciated and we will continue to offer you and all customers the best possible levels of service. Thanks again.
Customer communication was excellent
Customer communication was excellent. Aftercare so far has been A1
May 24, 2022
Reply from Dupli
Hi Andrew, we just wanted to thank you for taking the time to leave us such a positive review. It's always great to hear from happy customers and puts a smile on the face of our team who work hard to offer excellent customer service. Thanks again and we hope to serve you again in the near future.
As always great service
As always great service , technicians were helpful and thorough in fixing printer issues.
May 24, 2022
Reply from Dupli
Hi Ruth, thank for you for leaving us such a positive review. I'll make sure this is passed on to the Technical Team. Great to hear that we are ensuring our customer service levels are working for the benefit of the customer. Thanks again.
Very helpful
Very helpful, Always helping us without hesitation. Stock comes quick and fast. have never had an issue
May 10, 2022
Fantastic customer service
Fantastic customer service. Arrived in time.. Perfect condition, exactly what I ordered.
May 4, 2022
Reply from Dupli
Hello Cassius, we just wanted to thank you for taking the time to leave us such a positive review. We pride ourselves on customer service so it's always great to hear when we are meeting the expectations of ourselves and our customers. Thank you for your business, we really do appreciate it and we look forward to serving you again in the near future.
Excellent service and delivery times
I urgently needed a paper roll within 2 days as our old one had been damaged. All other companies offer a 3-5 day delivery service however Tetenal managed to deliver the very next day and saved me a lot of stress. Would highly recommend and will now be my go-to choice for equipment and supplies.
May 4, 2022
Reply from Dupli
Hello Chris, we just wanted to thank you for taking the time to leave us such a fabulous review. We pride ourselves on the level of customer service we offer, including quick turnaround of orders, so it's always great to hear from appreciative customers. Thanks again for your business and we look forward to serving you again in the near future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.