Dupli Reviews 

304
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Been working with Dupli as our supplier of paper and inks and yet again, they've delivered an incredible service. Charlotte, our Account Manager, made the purchase of our latest Epson SC-P5300 pr... See more

Rated 5 out of 5 stars

We would just like to say how pleased we are with the delivery and installation of our new Epson 7000 printer from Tetenal. Special thanks to the team who negotiated the bollards & steps in order to... See more

Company replied

Rated 5 out of 5 stars

Great quality, heavy duty backdrops. Using for product photography for my company. Excited to invest in some other colours, particularly palette tones. Good value and will be a hardy tool in photo sho... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate website. Ordered a printer and media, received a confirmation email within seconds. The order was received the following day as advertised but unfortunately no confirmation of des... See more

Company details

  1. Printer and Scanner Store
  2. Digital Printer
  3. Digital Printing Service
  4. Electronics Wholesaler
  5. Printing Equipment and Supplies
  6. Printing Equipment Supplier

Written by the company

Welcome to Dupli, your trusted partner in print and photography. Established in 1989, we have been at the forefront of the UK's print and photography industry, providing the best equipment, consumables, and media from the best brands. Originally part of the renowned Tetenal brand, we became an independent entity in 2019, allowing us to innovate and grow while maintaining our rich heritage. At Dupli, we pride ourselves on delivering exceptional service and understanding our customers' unique needs. Whether you're a professional photographer, a print enthusiast, or a business needing bespoke printing solutions, we have the expertise and products to cater to your specific requirements. We are here to support your creative journey. Our extensive range includes products from leading brands such as Epson, Kodak, Fujifilm, and Hahnemühle, ensuring you access the best products in the industry. We are committed to sustainability, and by choosing Dupli, you are not just getting high-quality products, but also contributing to a larger cause. We continuously strive to offer eco-friendly options without compromising on quality. Join our community of satisfied customers and experience the Dupli difference. As a part of our community, you'll have access to exclusive offers, industry insights, and a network of like-minded individuals. Your success is our priority, and we are here to help you achieve your goals with unparalleled support and expertise.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

304 reviews

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1-star

No recent history of asking for reviews

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4.6

All reviews

(304)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Dupli logo

Reply from Dupli

Hi Simon,
We just wanted to thank you for taking the time to leave us such a positive review. We really appreciate it and it's always great for our team to hear from happy customers. We look forward to offering you great products and great service for many years to come.

Rated 5 out of 5 stars

Absolutely excellent

April 20, 2021
Dupli logo

Reply from Dupli

Hello!
We just wanted to say thank you for taking the time to leave us such a fabulous review. It's always uplifting for all the team to hear our commitment to customer service is paying dividends. Thanks again and we look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Great delivery

Great delivery. Good product. Would use again.

April 13, 2021
Dupli logo

Reply from Dupli

Hello!
We just wanted to say thank you for taking the time to leave us such a positive review. It's always great for our team to hear from happy customers and we looking forward to serving you for many years to come.

Rated 5 out of 5 stars
Dupli logo

Reply from Dupli

Hi Lawrence,

We just wanted to say thank you for taking the time to leave us such a positive review. It's always good to hear from satisfied customers and we hope you'll be a customer of Tetenal for many years to come. Thanks again.

Rated 5 out of 5 stars

Installation of Large Format Printer

We would just like to say how pleased we are with the delivery and installation of our new Epson 7000 printer from Tetenal. Special thanks to the team who negotiated the bollards & steps in order to get it in my premises! We have now had some superb results & now will be replacing many of the prints within Gallery 86!! Thanks for all those at Tetenal!!

Kevin Tanner Gallery 86

April 2, 2021
Unprompted review
Dupli logo

Reply from Dupli

Hi Kevin,
Thanks for taking the time to leave us such a positive review. Our Tech team always like a challenge (not exactly the words they used!) but it's worth it to have a happy customer at the end of it. So pleased to hear that you're happy with the results you are getting from the printer and we look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Excellent Service .

Excellent Service .. both curtious knowledgeable and helpful. Fantastic..

April 1, 2021
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Reply from Dupli

Hello, we just wanted to say a quick thank you for taking the time to leave us such a positive review. It really does give everyone here a boost to know that we are doing a great job for our customers. Thank you once more and we hope to have you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Savage Paper Background

Lovely smooth transaction and the Paper Background arrived undamaged and on time. Thank you!!

March 20, 2021
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Reply from Dupli

Hello Mark,
We just wanted to say a quick thank you for taking the time to leave us such a positive review. It's always great to hear that we're offering a great customer experience. We look forward to serving you for many years to come.

Rated 5 out of 5 stars

Good clear and concise website

Good clear and concise website. A wide choice on offer.
Ordering process simple, delivery prompt!

March 14, 2021
Dupli logo

Reply from Dupli

Hello,
We wanted to just say a quick thank you for taking the time to leave us such a positive review. It's great to hear that the constant development of our website is proving effective and we'll make sure your feedback is passed on to our web team.

Thanks again and we look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

What a fantastic company…

What a fantastic company run by really caring professionals. I recently purchased an Epson P5000 printer and it arrived as promised the next day. I then had a call from Phil at Tetenal the following day to check everything was ok. I am now using Tetenal for all my paper / ink and darkroom chemicals. A great company to deal with.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, and arrived quickly! Would recommend.

March 3, 2021
Dupli logo

Reply from Dupli

Hello Tracy,
We just wanted to say thank you for taking the time to leave us such a fabulous review. It's always great to hear from happy customers and we hope we can continue to serve you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Bought a professional dye sub photo…

Bought a professional dye sub photo printer from here for about £400 less than available anywhere else and next day delivery. Excellent all round, have ordered again.

February 23, 2021
Dupli logo

Reply from Dupli

Hello Geoff,
A quick note to say thank you for taking the time to leave us such a positive review. It's always good to hear we're offering our customers great value and great service. We look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Fantastic service and support..!

I recently began the process of purchasing a large format printer, I contacted several companies most of which were completely uninterested. Phil responded immediately with a wealth of information and detail and continued to provide an excellent level of service from start to finish. Charlotte provided constant updates throughout the delivery process, registered my printer for the extended warranty and has been superb throughout. I honestly can't recommend Tetenal high enough, service this good is very rare these days. This was my first purchase from Tetenal but definitely not my last, thanks again - Alex (Storm Air)

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

February 21, 2021
Dupli logo

Reply from Dupli

Hello Stephen, thank you for taking the time to leave us a review. It's always pleasing to hear when customers are pleased with our levels of service as its something we pride ourselves on. Thanks again and we look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Very pleased with the product

Very pleased with the product, and delivery was prompt and professional. Would recommend.

February 18, 2021
Dupli logo

Reply from Dupli

Hello Caroline,
Thank you for taking the time to leave us a review. It's always lovely to hear positive feedback and gives the team here a big boost to know we're doing a good job and making our customers happy. So thanks again and we hope to serve you again for many years to come.

Rated 5 out of 5 stars
Dupli logo

Reply from Dupli

Hello Michael,
Thank you for taking the time to leave us a review, it's always great to hear from satisfied customers. , Your business is very much appreciated and we hope you'll be a Tetenal customer for many years to come. Thanks again.

Rated 5 out of 5 stars

Good product good price excellent…

Good product good price excellent delivey.

February 9, 2021
Dupli logo

Reply from Dupli

Hello Mr Ackerman,

We just wanted to say thank you for taking the time to leave us such a positive review. It really does give everyone at Tetenal a boost to know we are offering an excellent service to our customers, so thanks again and we look forward to having you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Excellent customer service and FAST!

Excellent customer service from the team over the phone and gave me expert advice. I was very pleased with the next day delivery considering I ordered from Wales. I’ll be ordering my next backdrop from these guys 👌🏻

February 8, 2021
Dupli logo

Reply from Dupli

Hi James,

We just wanted to say thank you for taking the time to leave us such a positive review. It's always great to hear that we are offering an excellent service to our customers. We pride ourselves on Customer Service so it's great to have that recognised. Thanks again and we look forward to having you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Had an issue with the courier, but it was sorted promptly.

January 30, 2021
Dupli logo

Reply from Dupli

Hello Taras, thank you for taking the time to leave us such a positive review. Pleased to hear that the courier problems were sorted promptly. We look forward to serving you as a Tetenal customer for many years to come. Thanks again for your custom, it is very much appreciated.

Rated 5 out of 5 stars

Greatest Customer Service Ever!

Great products!
Oustanding customer service! They replied to my email immediately, looked into the problem, replied with one more email to let me know of the sollution they found. All within an hour.

January 29, 2021
Dupli logo

Reply from Dupli

Hi Daniel,
Thank you for taking the time to leave us such a glowing review. We know there can sometimes be problems with deliveries but it's how it's dealt with which is the important factor, so it's great to hear that our procedures kicked in and your problem was dealt with quickly and efficiently by our team. Thanks again for taking the time to leave the review and we look forward to serving you as a Tetenal customer for many years to come.

Rated 5 out of 5 stars

Very helpful company

Very helpful company, would definitely purchase from again. Excellent customer service.

January 26, 2021
Dupli logo

Reply from Dupli

Hello Damian,
We just wanted to say thank you for taking the time to send us such a positive review. We pride ourselves on offering a broad range of products at competitive pricing allied to excellent customer service so it's always good to hear that we are succeeded in our goals. Thanks again and we look forward to serving you as a Tetenal customer for many years to come.

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