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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers found the booking process for driving tests to be extremely difficult and frustrating, often describing the system as awful and out of date. People reported issues with the lack of available test slots, leading to long delays and the expiration of theory tests. The service was frequently criticized for its inefficiency, with some experiencing problems like tests being canceled or moved to distant locations without adequate notice. Conversely, a small portion of people felt satisfied with the staff, praising some examiners for being professional, reassuring, and making them feel comfortable during their tests. However, others encountered rude, unprofessional, or even hostile staff, with some reporting issues like examiners shouting or making inappropriate remarks. There were also concerns about inconsistent MOT test results and alleged questionable practices by some garages.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising examiners for... See more

Booking process

Reviewers highlight significant frustration and dissatisfaction with the booking process, describing it as... See more

Service

People report negative experiences with service, often describing it as terrible and inefficient, leading to... See more

User experience

Users describe ambiguous interactions with user experience, with some reviewers having positive experiences,... See more

Location

Clients share ambiguous opinions on location, with many reviewers expressing frustration over the difficulty... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The receptionist was just rude and abrupt, she clearly doesn't enjoy her job and that's okay, find another one. Voiceover, changes from male, to female to a different male voice - what's that about!... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

Had a ar go for an mot and failed. Examiner gave failed sheet with all brake test readings saying needs front discs and pads, ok so replacing new parts at so called fault booked a retest car passed... See more

Rated 1 out of 5 stars

I'm an ADI and extremely disappointed with the poor service that I've received regarding the renewal of my badge. They took more than 3 weeks to just give a response to my application. No wonder the... See more


2.3

Poor

TrustScore 2.5 out of 5

222 reviews

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Rated 5 out of 5 stars

5-Star Review for Sarah

5-Star Review for Sarah – The Best Driving Test Examiner!

I had my driving test at burton today, and I was fortunate enough to have Sarah as my examiner. From the moment I stepped into the car, she made me feel at ease with her calm and friendly demeanor. Her professionalism and clear instructions helped me stay focused and confident throughout the test.

Sarah created a relaxed atmosphere, which made a huge difference in keeping my nerves under control. She was fair with clear communication and very professional,which made the experience so much better than I had anticipated. I truly appreciate her patience and kindness, and I’m beyond grateful that I passed!

If you’re lucky enough to have Sarah as your examiner, you’re in great hands. Thank you, Sarah, for making my driving test a positive and memorable experience!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

I passed my test today at Warwick…

I passed my test today at Warwick Wedgenock house and i had Jess as my examinor. She was absolutely lovely and was very kind and supportive! She made the experience so much better than i expecyed it to be, so grateful for her.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

DVSLA DISTABLIZED ME THIS MORNING

Got test this morning. Was at the test center already seated. An examiner approached me and said they just sent me an email that my test is been cancelled due to examiner not available. I checked my phone immediately and saw that 13mins before my test, was when they sent this message and rescheduled my test for 3 months time.
I was very unhappy and still am. I was mentally prepared to take my test this morning. I struggled to book my test 5 months ago and imagine this nonchalant attitude from DVSA.

I really need to take my test ASAP. I CAN'T WAIT 3 MONTHS PLEASE

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

The dictatorship this organisation has…

The dictatorship this organisation has become…North Korea is taking notes.
DVSA are still lying all this waiting time issue for a driving test slot is because of Covid, that was 6 years ago!!! If you’re not capable of recovering from a 3 month lockdown, make space for the competent people who can. But we all know that’s a lie and that they sell the slots to third party companies for a profit.
How can those apps even exist, in this day and age when they can wipe them off the internet and ban them the next day.
UK is going down, down.
The corruption and will end this country.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Mill Hill Test Centre

I recently had my driving test at the Mill Hill Test Centre, and I was fortunate to have Sirish as my examiner. From the moment I arrived, Sirish was welcoming, professional, and made me feel at ease. His calm and reassuring demeanor helped reduce my nerves, and he was clear in his instructions throughout the test.

Sirish took the time to explain things thoroughly, which made the whole process feel smooth and manageable. I appreciated how he maintained a friendly yet professional approach, giving me the confidence to focus on the task at hand.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Something needs to be sorted

Something needs to be sorted. Waiting 6 months for a test puts so much pressure on these kids that are more worried about failing as the wait for another test is so long. Going in to a test with that additional pressure when they are already nervous is very unfair. Even when refreshing constantly to get a cancellation doesn't work as the system blocks you. This is due to the bots taking all the cancellations - deal with the bots rather than preventing legitimate people willing to spend hours a day trying to get a cancellation. Even when they do come up it's like playing whack-a-mole as you are competing with bots, so you can't click quick enough to get it. It is a really unfair system.

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

The dvsa hire examinors who…

The dvsa hire examinors who intentionally lie about learners tests just so they can make more money from learners.the learner gains nothing from lying whilst the examinor gains more money from lying, but the dvsa are just to ignorant to realise and admit that examinors can and will lie to ruin learners chances of passing their test yet does the dvsa punish the examinor for false accusations, NO instead it's easier just to accuse the learner of lying about a potentially dangerous situation that could have ended with the learner in hospital. All the dvsa cares about is how much money they can get from learners before actually passing them rather than actually passing learners who can drive, and does the government do anything about it, NO, because they are all corrupt.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I just had my driving test at the Mill Hill test Centre in London with Sirish. He was professional, courteous and managed to put me at ease when I was feeling very anxious. Thank you Sirish for managing to calm me down! You’re a credit ☺️

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Rochdale test centre

Ridiculous waiting times, there's nothing available in my area until the end of May 2025! Is this a joke? I have 3 test centers in my area, and none of them have any earlier availability.
This not accommodating at all. Selling the available slots to 3rd parties for them to sell them for even more money is disgusting practice.

I didn't pass my test with a lady called Louise. She's apparently well-known in the area for being a panicky person (how you can employ a panicky person as an examiner is a mystery to me). She made the atmosphere quite tense and unpleasant. She had a very timid voice, so I had to ask her to repeat herself every time she gave me directions.
When I was taking a left turn through a yellow box there was a car coming that was over 25 seconds away and was going under 30 mph, I was the first car in line and I had plenty of time to turn, yet she slammed the break like crazy and tells me I should've waited (it then took another 15 seconds for the car to come near the yellow box, I would've already been gone from the yellow box by the time the car would be on it). What a joke.

Overall really disappointed with this whole experience. Hopefully next time I'll pass

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Two pieces of feedback here, DVSA are Corrupt

Two pieces of feedback here,
I completed my driving test last April 2024, the test was going brilliantly, no mistakes, on the final hurdle, 4-5 mins from the finishing line, i kept extra focus, i came to 5 exit lane roundabout, the sat nav asked me to take the first left, which i did, i done all the checks, indicated, the whole 9 yards, all was going well, until examiner, reached across, and said you are in the wrong lane, within this split second, i moved over onto the correct lane, there was two lanes on exit one, i herard from the sat nav, take the first exit, i did not here take the first exit, and then move over straight away to the right lane, so when she reached across towards me, and said what she said, it completely through me off to the point, of me moving over to the right without checking properly the mirrors, this split second, caused someone to come behind me, and beep me, which resulted in a major, and that was game over!!, when i took the fiirst exit, and stayed in the left hand lane, even though the sat nav, said for me to then go into the right lane, the examiner should not have reached out towards me, with a raised voice, she put me completely off, she should have left me in the left lane, and then put me down as a minor, for not listening properly to the sat nav, as i was causing no accidents, and i was doing all the checks by the book,

feedback number 2,
booking a driving test in london, is the same as passing the test, because its so insanely stupid to even get a test booked in, WTF is going on!!

This afternoon,i logged on, i seen there was available tests in a location near to me, i clicked on the date on the dvsa calender, entered my bank details, clicked the final check out button, took me about 90 seconds, upon checking out, and confirming payment, a white screen appeared, saying there was a problem with the system.

I checked my bank acc, dvsa had taken my money, but there was no test booking confirmation,

i called them up, they said, somebody, must have booked it before me, and my money will be giving back to me in 5 working days, bearing in mind, all tests that were available today, tomorrow they will have been all taken, its beyound a fecking joke! if you are let on that something is available when it isnt this is fecking infuriating! This is day light robbery, why should i have to wait 5 fecking days to get my money back, for their incompetence , within this time, all tests will have gone, why would i pay again, not knowing if the same situation will happen again, i have looked into the citizen advice bureau, and it says the following, AI Overview
Learn more
Yes, you can sue a company in the UK if they took your money without providing a service:

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Can't get a test booked in for any…

Can't get a test booked in for any date. They are apparently all fully booked & there are no slots at any time. Upon contacting the DVSA I was informed that it's essentially pot luck to get a test in this day & age. I shouldn't have to wait months for a test after booking it in. The backlog of tests due to covid is a lie, covid was 5 years ago !! Just an excuse for driving centers to sell their slots to third party companies. THE DVSA is a scam

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had done my test at Belvedere test…

I had done my test at Belvedere test centre with a gentleman called Dave amazing examiner made me feel at ease as if there was no pressure on me and was very friendly I managed to pass thanks to Dave. May god bless him

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

I had my practical driving test in…

I had my practical driving test in NORTHAMPTON and I must say my examiner whose name is GEFF was superb.I was so nervous and anxious but he was welcoming and friendly and that really put me at ease and I felt like driving with a friend in my car. He is a Fantastic examiner.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

One rule for some and another rule for others!!!

I’d score it a zero if I could. My examiner was so unfair she failed me because I was travelling at 25MPH at a 30MPH road, when it was safe to do so. (Weather condition, parked cars on both side). The DVSA itself, is a complete scam The examiner is more likely to be extraordinary strict with you, if you come a BAME community, than if you come from any other background. As for the booking online system; apparently there are agents whom the DVSA are aware of, who they sell test dates at very high price and then it get resold at even higher prices to learner drivers.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Test at Newton abbot

Did my test with Bev awesome examiner very professional put my nerves at ease .. explained the test perfectly .. passed 1st time thankyou

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

scam

I have spent over 3000 pounds on leaning with instructors and instructors need to be advised and checked how they making money from their customer and then making them do wrong lessions and scamming their students out of money the government needs to be put a check on this, also I got two female instructors who failed me I requested it so many times to the government dvsa and they emailed to say I can change the lady, but if they know why they keep giving me a female and all 20 people had all male, I had such a bad experience with these women the second one said I had no hands on steering wheel Gof forbidd my hands never leave thay wheel and I'm too safe on the road I'm.a good driver and I was driving like a pro and I still failed. I was being lied to and money is being taken lots if it from students. I think the theory should be free and the tests should be free. It's money making business something is not right here I'm sure the government is taking some kinds of funds back from each individual for no reason when they shloud pass first time. it's vary rare u see any poor person pass first time. Its a huge scamm and then you don't get no dates for ur test when you fail so why have they only given 2 years to pass test bit stupid, because yiu have to wait 4 months a time to tey and get a date for a test if ur theory runs out u have retake and pay urself again because 9f the scamm company who gives date for test we work Hard to get somewhere not throw money at some scamm company. Only the ones that pass will talk good but the ones that failed made the effort paid tons of money they are like targets I'm wondering if it's really a scam

November 12, 2024
Unprompted review

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