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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers found the booking process for driving tests to be extremely difficult and frustrating, often describing the system as awful and out of date. People reported issues with the lack of available test slots, leading to long delays and the expiration of theory tests. The service was frequently criticized for its inefficiency, with some experiencing problems like tests being canceled or moved to distant locations without adequate notice. Conversely, a small portion of people felt satisfied with the staff, praising some examiners for being professional, reassuring, and making them feel comfortable during their tests. However, others encountered rude, unprofessional, or even hostile staff, with some reporting issues like examiners shouting or making inappropriate remarks. There were also concerns about inconsistent MOT test results and alleged questionable practices by some garages.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising examiners for... See more

Booking process

Reviewers highlight significant frustration and dissatisfaction with the booking process, describing it as... See more

Service

People report negative experiences with service, often describing it as terrible and inefficient, leading to... See more

User experience

Users describe ambiguous interactions with user experience, with some reviewers having positive experiences,... See more

Location

Clients share ambiguous opinions on location, with many reviewers expressing frustration over the difficulty... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The receptionist was just rude and abrupt, she clearly doesn't enjoy her job and that's okay, find another one. Voiceover, changes from male, to female to a different male voice - what's that about!... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

Had a ar go for an mot and failed. Examiner gave failed sheet with all brake test readings saying needs front discs and pads, ok so replacing new parts at so called fault booked a retest car passed... See more

Rated 1 out of 5 stars

I'm an ADI and extremely disappointed with the poor service that I've received regarding the renewal of my badge. They took more than 3 weeks to just give a response to my application. No wonder the... See more


2.3

Poor

TrustScore 2.5 out of 5

222 reviews

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Rated 5 out of 5 stars

Vernesa

Vernesa - my examiner was Andy wish I took his last name brilliant examiner, I was lucky to have got him he brought a calming energy to my test and was able to examine very ethically. Such a good person to pass with thank you Andy you’ve changed my life!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Driving Exam

Driving Exam: Sirish, was my driving examiner, he was really good and made me feel at ease as I was quite nervous. He was so clear with his instructions and really amazing throughout the test.

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Cancelled

Went for my driving test yesterday morning after 1 hour in lesson, showed up and found out if got a text only 30 minutes before my test that it had been rescheduled, after the nerves and anticipation just to be told that it absolutely broke me and now i have to wait over a month to take my test when i’ve been ready for months already.

February 13, 2024
Unprompted review
Rated 4 out of 5 stars

A little tip

I’ve just had a driving test at Hinckley. It wasn’t my 1st choice so not driven in Hinckley.
Good tip there is a road that turns to a no- entry, it’s obviously to check your reading signs. If your like me you see the sign are very confused & then see right turn you should take by which point too late a fail. Very annoyed with self

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best driving examiner in Luton Andy

I passed my driving test in Luton 29/01/24 8am , my examiner Andy was amazing and made me relaxed. he noticed I started singing a little just to make me feel less tensed and then he had a nice conversation once a while which help. I will give him a 6 star. Thanks Andy

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke!!

Going through small claims court and asking them to Look as a third-party at a video clip. That is one minute and 30 seconds long has taken almost 5 weeks to get a response back save your time. Pissed off is an understatement DVSA. Thanks for not looking .

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

I had my driving test today and passed n first time

I had my driving test today and passed first time with only 2 minor errors. Thou i was well prepared by my instructor, but I think the Examiner Sha of Bedford Exams Centre was superb. He gave me a welcoming, friendly enabling environment that sparkled confidence to drive drive like a boss. Sha is a fantastic Examiner. Keep it up

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

I had my driving test in Northampton

I had my driving test in Northampton. I was very fortunate to be examined by Michael, he was very professional, very polite and calm which helped me with my nerves. I passed first time. Thank you very much Michael. Wonderful experience.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

I had my 3rd test with the same white…

I had my 3rd test with the same white person and he is very rude .. I guess his name Paul.. I can say that I made mistakes on my first 2 test but 3rd test I did everything good but he failed me and my serious fault is (appropriate speed). What a joke
He gave me 5minor fault for speed but didn’t mention for one time that why am I driving slow because I didn’t and he failed me without any reason.. I could have pass.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Mick from Sheffield Middlewood

I had my test with Mick, he was very polite and made me feel at ease, he made the experience very pleasant by making friendly chat here and there, this helped to reduce my nerves and eliminate any pre built up pressure, this made the rest of my driving test a relief, thanks Mick S.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Learn swift Leeds

I have recently passed my practical driving test in Leeds with Learn Swift driving school, Abdul. Honestly I can’t thank him enough for all his help and support. Fast and reliable responses when requesting sessions and a large amount of flexibility. He has a unique way of teaching with a structured plans to your lesson. He does not waste any of your time I felt like I would take a lot away each time I came home from my lessons. Thank you so much Learn swift!

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Review on Tottenham Test Centre

Just passed my practical driving exam in Tottenham, London with Mash. He was extremely calm and helped me with my nerves. Honestly the best examiner i could’ve asked for! Thank you Mash.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace of a test

Absolute disgrace of a test, failing young people for tiny mistakes, 17yr old been told by numerous instructors they don’t understand why he has been failed twice when can clearly drive and drive well.
Asking 17yr olds to keep paying over and over is a disgrace , absolute cashcow for bullying older people on a power trip

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with my…

I had a wonderful experience with my driving examiner, Margret, at the Rotherham test centre. From the moment I met her, she put me at ease with her humble, lovely, and welcoming demeanor. I was very nervous at the start of the test, but Margret's friendly manner helped calm my nerves.
Throughout the test, she remained incredibly nice while also staying focused on evaluation. Her reassuring feedback enabled me to relax and show my full driving abilities. By the end, my initial nerves had disappeared thanks to Margret's professional but kind guidance.
I am thrilled to say I passed my driving test in the end! While my own preparation played a key role, I have Margret to thank as well for creating such a calm, comfortable environment. Her patience and encouragement gave me the confidence I needed.Her humble and welcoming personality shines as she administers the test. I couldn't have felt more at ease even while under pressure to perform. Thank you, Margret!

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

The DVSA are outrageously Corrupt

The DVSA deliberately avoid accountability. They are corrupt and steal money from the public by preventing learners from booking tests. Calendars are greyed out for months until theory tests expire, forcing customers to pay again to repeat them. The DVSA recently released more new rules to further extort from and defraud the public, introducing a 10 ten day rule, which they DO NOT abide by, meaning that learners who fail their practical test are not allowed to rebook again for 10 working days, yet after this period, learners are still prevented from booking. Now, the public are forced to pay extra to gain access to test cancellations. This is another money making scam by the DVSA. The DVSA also has a policy of refusing to respond to customer complaints for over two working weeks, further bringing forward the expiry dates of theory tests. This is also obviously deliberate to avoid accountability to antagonise the public. Furthermore, in another outrageous demonstration of their corruption and contempt, the DVSA enforce their unaccountability by rigging their so-called complaints procedure, since every escalation process has the same standard response at each stage, i.e. the Public Liaison Office specifically states that it has no powers, rendering their function as useless. The so-called "Independent" Complaints Assessor Administration,
Department for Transport has proven to be bias in favour of the DVSA, as a letter I received from them clearly states. It is also part of the Department for Transport, so it is pretty obvious that it is going to defend it's own corruption. In this letter, they state that "Learners who cannot find a suitable test centre have the option of choosing an alternative test centre. It is NOT unreasonable to expect a learner to do a test route they are NOT familiar with since they will have to drive on alternative routes when they pass". This contemptuous response from the ICA is a blatent defence of corruption since they know that learners are destined to fail their driving test if completed in another town/city they do not know, thus forcing them to repeat it again. In this letter, The Independent Complaints Assessor rather arrogantly referred to himself in the first person consistently throughout, eg. I, me, my, such as "I think, I feel, my opinion", demonstrating clear delusions of grandeur and ego. At every level, the DVSA steals money from the public and refuses to cooperate with the public to avoid accountability. Every driving instructor I have spoken to are also convinced the DVSA are corrupt. This is NOT merely an opinion. It is a clearly demonstrated `Fact' that the DVSA are corrupt and if the evidence were presented before a court, a judge would have to prosecute them.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Scam test- money maker

They just failed you for stupid reasons and dont matter if you can drive or not, its a scam made for the ppl who pay 1500£ in driving lessons in that area memorising the street and don’t really care how ppl actually drive , its a complete scam

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

Unfit for purpose

On the ground level, the examiners of the DVSA are professionals and courteous. At the higher levels this organisation is a complete failure. If you cannot meet demand for lessons and everyone is attempting to book a lesson months in advance, you are not doing your job.

Failing a driving test sucks, failing and having no idea when you might be able to take it again is unacceptable.

It shouldn't still be a problem 3 years later.

October 27, 2023
Unprompted review

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