David Wilson Homes Reviews 6,618

Having never purchased a new build property before, we were wary and unsure of the process, having heard stories about other local developers. However, from start to finish, and afterwards, we’ve been looked after by the whole team. During the part-exchange and conveyancing process, we were kept up to date by the Sales Team, and following completion, any minor issues immediately dealt with by the Site Manager and Assistant Site Managers. Every representative we dealt with has been so friendly and supportive, and has made buying a home so much less stressful. Thanks everyone!

The customer care is just wonderful.staff : juilee is very friendly and helpful.

Professional and genuinely helpful staff dealing with all matters involving house purchase. After care and advice available to all needing extra support with new property. Thank you.

I have already raised concerns previously, but unfortunately the situation has not improved — if anything, it has become more frustrating.

The aftercare service has been extremely poor. Communication is almost non-existent, with emails going unanswered and phone lines practically unreachable. I have spent up to an hour waiting in the queue on multiple occasions without getting through, which is simply not acceptable.

Several issues reported months ago are still unresolved. These include extremely low water pressure upstairs, an excessively noisy kitchen extractor fan, and an uneven garden surface that has been inspected more than once with no action taken.

Even more concerning, new problems continue to arise. The stairs carpet is already coming apart again despite recent work, and a serious issue has developed with the fence separating from the wall, leaving a large gap and preventing the garden door from locking properly. This raises a clear security concern and requires urgent attention, yet getting any response has been very difficult.

Overall, the lack of accountability, delays in resolving issues, and ongoing poor communication have made this a very disappointing experience. I would strongly advise others to carefully consider the aftercare service before committing.

Update:
Customer care has been in touch and they are trying to resolve the issues, I appreciate that!

We’ve had an outstanding experience with David Wilson Homes from start to finish, and I honestly cannot rate them highly enough.

From our very first enquiry at the beginning of the year, every interaction has been fast, professional, friendly, and incredibly well handled. Across multiple developments and teams (including colleagues from Barratt Homes), we consistently felt welcomed, listened to, and genuinely valued as customers.

One sales advisor in particular (I believe her name was Bev) stood out early on. She took a great deal of time to understand our needs, never rushed us, and made the whole experience feel personal rather than transactional. Her warmth and professionalism made a lasting impression and played a significant role in our decision-making.

From the point of reservation onwards, the service only got better. Karen was fantastic throughout — always keeping us updated, helping us navigate options and upgrades, and ensuring everything stayed on track. Communication was excellent, including from the wider team supporting behind the scenes, and everything worked seamlessly alongside our solicitors.

What really amazed us was the speed and efficiency of the entire process. From reservation to moving in took around 10 weeks, which is incredible — and at no point did it feel rushed or compromised.

We’d also like to give a special mention to Clinton, the Site Manager, and his team. Clinton has been exceptional. He took the time to walk us through everything, has checked in regularly, and has been genuinely invested in making sure we’re happy in our new home. His attention to detail, proactive communication, and willingness to go the extra mile really set him apart. It’s clear he takes great pride in his work and in delivering a high standard for homeowners.

Overall, this has been one of the smoothest and most positive experiences we’ve had. The entire team has gone above and beyond, and we’re incredibly grateful. We wouldn’t hesitate to recommend David Wilson Homes to anyone considering a new build.

The team at DWH have been so good with us throughout the process. Reassuring us along the way and beyond
Fitz, has been with us from the start and more recently Anita. Bernard also supported for Fitz and it was seamless throughout. Great journey to our new home.
So pleased and looking forward to making lots of amazing memories here.

The painter Ian McDonell was excellent
Very professional and did a great job

Excellent, attentive and helpful service.

From the moment we reserved our house, to completion and beyond, the service and communication that we have received at Clockmakers has been outstanding.
Sian has kept us in the loop and aware of next steps throughout the whole experience making it all as smooth as possible. All questions were answered promptly and with her friendly, kind manner. She was endlessly patient while we visited many times to look at the samples to help us make decisions on the decor of our home.
Kirk, Chris and the entire team have really gone above and beyond to make sure that everything was completed to a high standard and exactly as we expected. They were able to accommodate visits around our schedule as teachers, making sure we never felt rushed during the first fix and home tour. They have checked in on us regularly since our move and they really mean it when they say they will look after you.
We can’t thank the whole Clockmakers team enough!

We had such a fantastic experience with Sally and Penny at David Wilson. Today we officially bought our new home, and we couldn’t be happier with the support we received throughout the process.

From start to finish, they were professional, approachable, and genuinely invested in helping us every step of the way. They kept us well-informed, answered every question with patience, and made what could have been a stressful experience feel smooth and exciting.

Their attention to detail and commitment to great customer service really stood out, and it made all the difference. We’re incredibly grateful for their help in making this milestone happen.

Thank you both so much, we’d highly recommend Sally and Penny to anyone looking to buy a home!

Guiding for property,, and good talk

After six months living in our Hollinwood property at Heritage Grange, we wholeheartedly recommend the outstanding support received from every individual involved.

From initial enquiry, show home visits, plot selection, upgrade decisions, through to moving day and settling in, our sales adviser, Jeannette Steel, delivered a truly five star experience. Her warm, enthusiastic, welcoming approach ensured we always felt valued. Even while managing the sale of two properties, she remained supportive and engaged—far beyond what we encountered elsewhere. Her commitment provided reassurance throughout, and her communication remained consistently clear and reliable, alongside tireless efforts to secure a home perfectly suited to both our requirements and budget once our sale concluded. Her expertise at every stage helped transform the experience into one that was smooth, exciting, and genuinely enjoyable.

Following this, we connected with the Mortgage Bureau team, whose efficiency matched that same high standard. Jake Spriggs-Moore proved extremely flexible, arranging discussions around our availability while explaining each step clearly and thoroughly. Guidance remained precise, ensuring all required information was understood from the outset.

Given our position within a property chain involving multiple properties, some challenges naturally arose along the way. Despite this, both Jake and Jon Norridge, who supported us in the later stages, provided a wonderful service. Jon was incredibly friendly and took the time to guide us through every aspect of the process. He clearly explained the benefits of different life insurance options and the ongoing support available through the mortgage bureau, which really helped us feel informed and confident. In particular, Jon demonstrated remarkable persistence in securing our mortgage offer, even when external factors temporarily impacted credit scoring. His dedication and commitment were invaluable, and we’re extremely grateful for his support throughout.

Emily Sadler at Talbots Law also played a crucial role throughout our sale journey. She consistently went above and beyond, maintaining professionalism and efficiency despite challenges caused by slower, less communicative parties elsewhere in the chain.
Her proactive approach, clear communication, and determination helped keep things moving forward and ensured that all parties stayed aligned, ultimately leading to a successful completion.

Finally, Jim Stride the Site Manager, provided exceptional assistance throughout our journey. Friendly, approachable, and highly knowledgeable, he delivered a thorough home demonstration that gave us immediate confidence from the outset.
No question was ever too big or small, and all snagging items were addressed promptly and efficiently. What truly stood out was his continued support even after completion, with regular check-ins that speak volumes about his dedication. His attention to detail and genuine commitment have made our house move a positive, happy, and truly memorable experience over the past six months.

Although there are still some roadworks and ongoing construction in and around our street, the builders and landscapers have remained respectful and communicative, keeping us well informed throughout. This has made a real difference to our experience.

Overall, we couldn’t be happier with our journey and would like to say a huge thank you to the supportive team and the smooth process from start to finish. We would confidently recommend David Wilson Homes to anyone looking for a straightforward and enjoyable move into a new-build property!

Elia and Martyn

The customer service team were very helpful.

Fantastic support from the David Wilson team throughout our recent home purchase. Meghan our Sales Adviser was amazing the whole way through and looked after us so well. The house itself is built to such a high standard and the after sales service from Ewan our Project Manager and his team has been brilliant. We love our new home!

Rio in the sales office was always helpful and ready to answer any of our queries. On the day we moved in Rio was on holiday but Katy who was covering was just as helpful

Always really helpful team, nothing is too much trouble 👍

Hi we are very delighted to move in to a David Wilson home we hope to have many years of happiness in our new home

There were a few instances where we were not sure if we’d be in a position to purchase our new build house with David Wilson, to say the sales team (specifically Sian) went above and beyond their job to secure it for us would be an understatement. When we did finally confirm completion they had all hands on deck to have our house ready within two days and it was perfect when we got the keys, we found zero faults with it.

Even had a call from the site manager (Kirk) on a Sunday to check all was ok.

I am assuming every David Wilson home owner is graced with this pre/post/in-between care, Clockmakers site certainly have high standards that’s for sure, I would not hesitate to recommend them to someone else

We like the David Wilson style of houses to compared to other house builders especially the box style patio door from the kitchen to the back garden, the Kilmarnock location also works well for us, Elaine at Lairds Gait has been fantastic, helping us to make our decision on our new home that we are looking forward to our move later this year.

Oundle - Development River View.
I feel it important to highlight the superb lady at the site office, Jane. Quite lovely, polite, and pleasant to have a conversation with. It really does matter to have a good relationship with people and I hope the organisation do realise the importance of this and feed this back to Jane and senior managers.
Regards
Dominic