David Wilson Homes Reviews 6,616

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive attitude, making the process smooth and stress-free. The customer service is consistently highlighted as exceptional, with many appreciating the personalized attention and efficient resolution of issues. People are also very happy with the quality of their homes, describing them as beautifully designed and built to a high standard. However, some customers were dissatisfied with the quality of the new-builds, citing issues such as poorly fitted walls, leaking bathrooms, and numerous screws popping out. A few other people also felt that the sales team's methods were misleading, and some experienced delays in the completion of their homes or developments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many praising the helpfulness and efficiency of staff members,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that interactions were fast,... See more

Quality

Users describe ambiguous interactions with quality. Many customers express disappointment, citing issues like... See more

Location

People report ambiguous experiences with location. Many customers express satisfaction with their new home... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Highly recommend! Rio from Sales has been very helpful and friendly in supporting with information as a first time buyer! Good build quality! Site manager and aftercare team have also been great... See more

Company replied

Rated 5 out of 5 stars

From start to finish the team at David Wilson Homes were supportive, efficient and extremely helpful. From the sales progresssor Tracey all the way through to onsite staff Millie and Terry (these 2 ar... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ "Buying a new home is very stressful. Rachel and Jane at David Wilson Homes, Harlestone Grange, made it an absolute pleasure. Their professionalism was matched only by their warmth.... See more

Company replied

Rated 5 out of 5 stars

John from David Wilson Homes recently visited to resolve a few items from our snagging list, and I couldn’t be happier with the service. All of our door hinges had been covered in paint, and he carefu... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Dealing with Denise at Ashbourne…

Dealing with Denise at Ashbourne Airfield was a pleasure she explained everything really well so we understood what was happening and when it was happening.
So far all excellent

April 19, 2026
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Reply from David Wilson Homes

Hi Norman,

Thank you for your lovely feedback. We’re so pleased to hear Denise made everything clear and easy to understand at Ashbourne Airfield. We’ll be sure to pass on your kind words.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Good service

Good service

April 19, 2026
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Reply from David Wilson Homes

Thank you for the review Oliver, we really appreciate the 5 stars.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

The team at LGV was just awesome

The team at LGV was just awesome! Extremely patient and took us through all the steps for us to understand as first time buyers! Thumbs up to Thomas and your team! To the lovely lady at the Somer Meadows show home , thanks for the hospitality!!!

April 26, 2026
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Reply from David Wilson Homes

Hi Sandra,

Thank you for your lovely feedback. We’re so pleased the Ladden Garden Village team supported you through your first home journey. Thomas and the team, and our Sales Adviser at Somer Meadows, will be delighted to hear this.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Our experience

Tracey has been amazing throughout our search for our dream home. Supporting us with everything we have needed. We met Chris at our house demo and he was very thorough in showing us everything in the house.
Would deffo recommend looking at a David Wilson homes site for new build properties.

April 25, 2026
Unprompted review
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Reply from David Wilson Homes

Hi Alicia,

Thank you for your lovely feedback about Tracey and Chris, we’re pleased to hear about your positive experience.

We haven’t been able to identify you from your Trustpilot username, so we’ve asked Trustpilot to request a few more details. If possible, please include your plot number in your response so we can locate your record.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Although my move has taken a while as I…

Although my move has taken a while as I put a deposit down very early. The David Wilson agent has had so much patience with me after my chain broke and I lost my first house. Today I moved in to my second house - if it hadn’t been for her help and advice I may have gone for an older house. The new one is fabulous! Delighted with it all.

April 24, 2026
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Reply from David Wilson Homes

Good morning. We're happy to hear that you're delighted with your new home!
Thank you for your great feedback regarding the West Meadows team, we'll ensure they get to see your comments.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

So far a positive experience …

So far my experience with David Wilson has been fabulous.

The reservation process has been very pleasant and Anne (Lawley development) has been amazing and so helpful.

The quality of David Wilson homes can be felt when compared to others.

April 19, 2026
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Reply from David Wilson Homes

Good evening Meranda. We're happy your experience has been fabulous so far. It's great to hear the reservation process has been smooth and that the Hughes Meadow team have been so helpful.
We wish you all the best for the rest of the journey into your new home.
Kind regards, Lily

Rated 5 out of 5 stars

April move

Ben looked after us in the beginning and was lovely, the whole process was explained and we were guided through it with ease. Towards the latter stages of our purchase Debbie took over and went above and beyond to make sure our moving day was a little less stressful. Can’t thank her enough. Andy the site manager is very approachable and gets any minor issues sorted in good time. We love the house!

April 17, 2026
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Reply from David Wilson Homes

Good evening Hannah. We're happy to hear that you felt supported during your home-buying journey.
It's great to know that the Centurion Village team were helpful and responsive, and that you love your new home!
Thank you for your positive feedback.
Kind regards, Lily

Rated 5 out of 5 stars

We are so happy with our beautiful new…

We are so happy with our beautiful new house, can’t fault the exceptional service from start to Finnish from the sales people to Sam the site manager who has been in constant contact to make sure we are happy with everything since we moved in. We can’t recommend D W homes enough to people we talk to, fantastic job done to everyone involved. A massive thankyou to you all. Mr & Mrs Long.

April 17, 2026
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Reply from David Wilson Homes

Good evening Ann. We're so happy to hear about your wonderful experience! It's great to know the Ersham Park team provided exceptional service and great support throughout.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Good experience throughout the sale

Good experience throughout the sale, Tom the sale person explained well and very helpful any time I contacted him. Thankyou team

April 24, 2026
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Reply from David Wilson Homes

Good evening Karol. Thank you for sharing the experience you had with our Cuckoo Fields team.
We're so pleased you felt supported throughout the process and we wish you many happy years in your new home!
Kind regards, Lily

Rated 3 out of 5 stars

A nice house with good on-site staff and services let down by indifferent company administration

All the individuals of the company we have encountered, both before and after moving into our new house, have been pleasant and helpful. However the overall purchasing experience was disappointing. We were informed in August that the house we were reserving was expected to be completed by January: this turned into February which was disappointing but acceptable. We were eventually informed, with no explanation, that the build would not be be completed before the end of March or even into April which eventually resulted in our incurring considerable expenses for extended rental and storage costs. At no point were we offered any explanation or apology for the 3 month delay and communication with DW was poor.
Since moving in we have encountered very few defects/snags, which have been remedied by the site manager who is very helpful.
We are happy with our house, but would make the following suggestions:
There is no light in the electricity cupboard which makes looking at any of the equipment in there tricky if you are trying to hold the door open at he same time.
The instructions for operating the complicated heating and hot water systems need to be much better explained.
It would be useful if the garage floor were sealed to avoid dust being walked into the house.
It would be better if the power point in the ensuite bathroom had not been fitted above the sink where a mirror would normally be positioned.
It would be useful if the cupboard next to the hot water tank cupboard were fitted and ventilated as an airing cupboard.
An option to have a TV aerial fitted would be useful.
The kitchen is attractive but not convenient for people with limited mobility - drawers which make equipment readily accessible rather than low level cupboards would be a very useful option.

April 7, 2026
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Reply from David Wilson Homes

Good morning, Clifford.

We appreciate your feedback and are glad you're happy with your new house. We regret the delays and communication issues you experienced during the purchase.

Kind wishes,
Isla.

Rated 5 out of 5 stars

People at DWH are very helpful

People at DWH are very helpful

April 16, 2026
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Reply from David Wilson Homes

Good evening.

We are glad our team could be helpful. Thank you for your positive feedback; it means a lot to us.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Could not of been happier with david…

Could not of been happier with david Wilson homes! Communication was top notch and I genuinely felt really looked after. Thank you guys!

April 9, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening, Oliver.

Thank you for your great review. We would love to pass your feedback onto the relevant team for you.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.

Kind regards,
Isla.

Rated 5 out of 5 stars

Great Service!

The service at David Wilson Homes Chaulden Meadows is excellent. Very impressed with how well I was looked after whilst recently viewing a house.

April 9, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon Stefan. We're so pleased to hear that you were impressed with the service during your visit to our Chaulden Meadows development. Thank you for sharing your positive experience!
Kind regards, Lily

Rated 5 out of 5 stars

Mark from New Home Care…

Mark has been to fix some issues this morning and as always, is so obliging and nothing is too much trouble. He always does a very professional job. He is very friendly and polite. I have no hesitation in highly recommending him.

April 23, 2026
Unprompted review
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Reply from David Wilson Homes

We appreciate you taking the time to share your experience.
We're so glad to hear of the service you received from Mark.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised! Wonderful experience.

April 23, 2026
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Reply from David Wilson Homes

Good afternoon Derrick. We're happy to hear that you had a wonderful experience.
Thank you for your positive feedback. Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Helpful Lisa

Had some issues which original was told wasn’t covered by New Home Care but after chatting to Lisa in the office who listened, empathised, she was able to get our issue sorted which we are very grateful for! Thanks Lisa

April 15, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon, Rachel.
Thank you for sharing your experience and the kind feedback given.
We will pass these lovely comments on to Lisa, who will be thrilled to read them.
Kind regards, Charlotte.

Rated 3 out of 5 stars

I only gave you a three star because it…

I only gave you a three star because it was very disappointing that you do not cover a property purchased for rental with the carpet and flooring guarantee
Other than that all was good

April 21, 2026
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Reply from David Wilson Homes

Hi Joanne,

Thank you for your feedback.

We’re glad to hear everything else went well, but we’re sorry for your disappointment regarding the carpet and flooring guarantee on rental properties. We appreciate you raising this and will share your comments with our team.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

We needed help with a situation that…

We needed help with a situation that was very stressful and the team were very kind, very professional and were determined to help us.
May we give particular thanks to Bethany (Blackmore). She worked so hard to help us, and she kept us updated, and we were delighted when she was able to give us the good news!
Bethany is an incredible asset for the Company ... she has made a great difference to our situation.
Thank you Bethany.
Thank you David Wilson Homes.

April 21, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon, Chris.

We appreciate you sharing your experience. We are so glad to hear that Bethany has been supportive during a stressful time. Thank you for your kind words.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Buying Wilson Homes is a very positive experience.

My entire dealings with the representatives of Wilson Homes was very positive and supportive before I moved in and after I moved in. The site team are happy to help with any questions or concerns about my new house. My experience so far cannot be faulted.

April 10, 2026
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Reply from David Wilson Homes

Good morning.

We are happy to hear that our team provided such positive support during and after your move. It's great to know the Site team are helpful and your experience has been faultless. Thank you for taking the time to leave us a review.

Kind wishes,
Isla.

Rated 5 out of 5 stars

We’re very close to the contract…

We’re very close to the contract exchange stage now and have had a really positive experience with the sales team at Kings Park Macclesfield.

Both Jordan and Gillian have been friendly, responsive and easy to deal with throughout. A special thanks to Jordan, who has been our main point of contact and has really looked after us – always patient, clear and helpful, especially as first-time buyers when things became a bit more complex. The whole process has been much smoother than we expected.

April 20, 2026
Unprompted review
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Reply from David Wilson Homes

Good morning.

We are so glad to hear about the positive experience you've had with Jordan and Gillian. It's great to know that they have been helpful and responsive, especially as first-time buyers. We appreciate your kind words. Thank you for taking the time to leave us a review.

Kind wishes,
Isla.

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