David Wilson Homes Reviews 6,625

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach throughout the home-buying process. The overall service provided is often described as excellent, with consumers noting the efficiency and ease of their experience, including quick resolution of minor issues and a smooth transition into their new homes. However, some customers expressed disappointment with the quality of their homes, citing issues like poorly installed walls, leaking plumbing, and uneven ceilings. There were also mentions of incomplete phases of development and concerns about the overall standard of workmanship, leading to a growing list of snags for some.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising the helpfulness,... See more

Service

People report positive experiences with service, often highlighting the outstanding efforts of individuals... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers feeling listened to, valued,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the high standard of homes,... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Highly recommend! Rio from Sales has been very helpful and friendly in supporting with information as a first time buyer! Good build quality! Site manager and aftercare team have also been great... See more

Company replied

Rated 5 out of 5 stars

We used the part exchange program to get moved into our dream home at Henley Gate, Ipswich. The whole process was smooth, Tracy and the rest of the sales team were friendly and helped keep us informed... See more

Company replied

Rated 5 out of 5 stars

From start to finish the team at David Wilson Homes were supportive, efficient and extremely helpful. From the sales progresssor Tracey all the way through to onsite staff Millie and Terry (these 2 ar... See more

Company replied

Rated 5 out of 5 stars

Charlie Schudell is unfailingly courteous , helpful and reassuring . Technician Stewart took a great deal of trouble to properly fix recurring problems with bathroom and kitchen plinths. He also... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great company

Great company! Amazing service. We trust the company and they offer great incentives. I’ve been recommending them to lots of people

March 26, 2026
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Reply from David Wilson Homes

Good evening, Stacey.

We are happy to hear that you had such a positive experience. We appreciate you taking the time to leave us a review.

Kind wishes,
Isla.

Rated 5 out of 5 stars

I met ‘Giusy’ at the Frome ‘Francis…

I met ‘Giusy’ at the Frome ‘Francis Fields’ Somerset Development site on Saturday 21Mar2026. We hadn’t booked an appointment and felt extremely lucky on the day that she was able to show us an ‘Avondale’ plot 30. Her exceptional knowledgeable of both the property and the site was truly wonderful! I cannot thank her enough for spending the time with us and indeed her kindness throughout! Giusy is a both professional and committed to providing best care and follow up to all those she is assisting with in their New Homes Purchases! Amazing in her role, was so joyful to have met her. Huge thanks Giusy. With love and light to her always ✨

March 21, 2026
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Reply from David Wilson Homes

Good evening, Kirsten.

We appreciate you sharing your experience. We are happy to hear that you found the property and site knowledge exceptional and that you felt supported by Giusy. We value your feedback and are so glad you enjoyed your visit.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Very helpful sales team Saltash…

Very helpful sales team Saltash Treledon development

March 22, 2026
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Reply from David Wilson Homes

Good evening, Theresa.

We appreciate you sharing your positive experience. We are so glad our team were helpful.

Kind wishes,
Isla.

Rated 5 out of 5 stars

David Wilson Homes

David Wilson Homes, Kings Park, Macclesfield.

I am pleased to provide this reference following my purchase of a new-build property from David Wilson Homes at Kings Park, Macclesfield. I moved into my home in March 2024, and my experience throughout the process and beyond has been extremely positive.

My purchase was completed by James Griffith, the Sales Manager for the area, who was exceptional. He demonstrated outstanding knowledge, professionalism, and attention to detail, ensuring that the entire process ran smoothly from start to finish. His guidance and support were invaluable and greatly appreciated.

Over time, I have also had the pleasure of dealing with the Site Management team, Ryan and Tom. They have been brilliant in their approach, consistently going out of their way to assist and to resolve any minor issues promptly and efficiently. Their commitment to customer satisfaction has been clear at every interaction.

More recently, I have interacted frequently with members of the Sales Team on site, Gillian and Jordan. They are always extremely friendly, helpful, and a pleasure to deal with, further reinforcing the positive experience I have had.

Overall, my experience with everyone at David Wilson Homes, Kings Park, Macclesfield has been excellent. They are a strong, professional team offering a standard of service that is without fault. Based on my experience, I would confidently recommend them to anyone considering purchasing a new-build property.

Paul Rumfitt.

April 1, 2026
Unprompted review
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Reply from David Wilson Homes

Hello Paul,

Thank you for your kind review of your experience at Kings Park, Macclesfield.

We’re delighted to hear how pleased you are with your new home and the service you received from James, Ryan, Tom, Gillian and Jordan. Your feedback means a great deal to us, and we’ll be sure to share your comments with the team.

Thank you again for your recommendation, we wish you every happiness in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Polite punctuational & professional

Polite punctuational & professional. Came to fix some outstanding issues, was happy to do others that we’d noticed prior to the visit. Clean and tidy. Very happy.

April 1, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon Sally, Thank you for taking the time to leave a review. We are so happy to hear about the great service you received from our local team and will pass your lovely feedback on to them. Kind regards, Beth.

Rated 1 out of 5 stars

Bought a David Wilson home at Niveus…

Bought a David Wilson home at Niveus Walk in 2025. The house itself is decent, but the garden is a major letdown. The turf was clearly not properly prepared and is now badly infested with leatherjackets. This isn’t an isolated issue — multiple homes are affected. Very poor standard for a new-build.

I would avoid if looking for a garden.

March 31, 2026
Unprompted review
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Reply from David Wilson Homes

Hi Asim,

Thank you for your feedback. We’re sorry to hear about your concerns with your garden.

We’ve been unable to locate your details from the information provided, so we’ve asked Trustpilot to request further information from you. Please include your plot number and development name in your response so we can investigate.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 3 out of 5 stars

They are quick to make the sale…

They are quick to make the sale obviously, but the support afterwards is very limited. No one is replying to emails, it is so difficult to find out anything even basics like plot size you are buying they should have this information on hand, any extras are super overpriced too.

March 8, 2026
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Reply from David Wilson Homes

Good afternoon, Alicja.

We appreciate your feedback and apologize for the slow support and difficulty obtaining information. We willl review our processes to improve responsiveness and clarity.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Painting Snags

Andy attended our home for some paint touch ups and did a great job. Very professional even with being asked questions constantly by my son!

March 30, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon Charlotte. We appreciate your positive feedback and we're happy to hear that our team provided a professional service.

We would love to share your great feedback with the relevant team, so we have asked Trustpilot to gain further information.
Please do include your development or address details in any correspondence so we can pass this on to the correct team.

Best wishes, Lily

Rated 5 out of 5 stars

Excellent / Outstanding Customer Service

Great communication, very helpful, no pressure sale. Couldn't ask for better service and house is great.
Special thanks to Jane at the sales office in Oundle - she's fantastic and hope she gets a massive bonus and pay rise :-)

March 27, 2026
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Reply from David Wilson Homes

Good morning, John.

We appreciate your positive feedback. We are so glad to hear that you received a great service. We will be sure to pass on your kind words to the Jane.

Kind wishes,
Isla.

Rated 5 out of 5 stars

We had such a great experience buying…

We had such a great experience buying with David Wilson Homes. Penny and the sales centre team were amazing. They were warm, welcoming and offered support constantly throughout. Our part exchange was completed in no time and we are loving our new home.

March 15, 2026
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Reply from David Wilson Homes

Good morning, Carly.

We are happy to hear everything has gone smoothly. It's wonderful that Penny and the Sales team offered amazing support and your part exchange was completed quickly. We wish you many happy memories in your new home.

Kind wishes,
Isla.

Rated 5 out of 5 stars

We’ve been moved into a David Wilson…

We’ve been moved into a David Wilson homes since October 2025 with many snags/problems. The guy that came around today (Joe Hands) to fix many issues was incredible, did a very thorough job, didn’t leave any mess and was friendly. Thank you

March 30, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon,

Thank you for sharing your review! We appreciate your positive feedback and will share it with the local management team now.

Kind regards,
Ros

Rated 5 out of 5 stars

Winnycroft - Gloucester

I’ve recently moved into a house at Winnycroft in Gloucester, and I couldn’t be happier with the experience. The service I’ve received from H, Phil, and their team, along with the sales team—Sharaya and Jo—has been absolutely fantastic.

Everyone has been so helpful and supportive throughout the process, which made everything feel straightforward and stress-free.

I truly love my new home, and it’s a wonderful place to live!

March 30, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon,

We're so happy to hear about your positive experience at Winnycroft! It's wonderful that the team made your move straightforward and stress free. We appreciate you acknowledging their support and we hope you love your new home for years to come.

Kind regards,
Ros

Rated 5 out of 5 stars

Marianne is very helpful

Marianne is very helpful and informed us what we need to know before decide to reserve the property.

March 22, 2026
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Reply from David Wilson Homes

Good afternoon,

We're happy to hear Marianne was so helpful during your reservation process. Thank you for your positive feedback!

Kind regards,
Ros

Rated 5 out of 5 stars

Great hospitality

Great hospitality, all the relevant information, easily accessible.

March 20, 2026
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Reply from David Wilson Homes

Good afternoon, Poonam.

We are happy to hear that our hospitality and information access were great. Thank you for your positive feedback; we appreciate it.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Exceptional service

The Staff at King's Park, Macclesfield are exceptionally helpful, encouraging and engaging. They are a pleasure to work with.

March 29, 2026
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Reply from David Wilson Homes

Good afternoon, Pip.

We appreciate you taking the time to share your positive experience. We are happy to hear that the team were so helpful and engaging.

Kind wishes,
Isla.

Rated 5 out of 5 stars

very professional

friendly, efficient and professional
What a great service!

March 29, 2026
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Reply from David Wilson Homes

Good morning Linda,

We appreciate your kind words and are so glad that you were happy with the service you received from our Sales team.

Kind regards,
Ros

Rated 5 out of 5 stars

Excellent communication throughout a…

Excellent communication throughout a tricky new home purchase. All staff had a good understanding of all aspects of buying and selling properties, keeping us right where other professionals involved failed to do so.
A beautiful home, clearly built to an exceptionally high standard with lots of thoughtful extras, all high spec.
Aftercare, so far, has been extremely supportive.

March 26, 2026
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Reply from David Wilson Homes

Good evening.

We appreciate your positive feedback regarding the communication during your new home purchase. We are happy to hear that you love your beautiful, high-standard home and that aftercare has been supportive.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Constable Gardens

Kate at constable gardens made the whole experience very good. Made us feel so welcome, gave us tonnes of information and explained things very clearly. Communication since has been fantastic.

March 22, 2026
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Reply from David Wilson Homes

Good evening, Thomas.

We are so happy to hear that your experience at Constable Gardens has been very good. It's great to know that you felt welcome and well-informed by Kate. We appreciate your positive feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

SUPER STARS VERY HELPFULL WITH A BIG…

SUPER STARS VERY HELPFULL WITH A BIG SMiLE CANNOTT THANK THEM ENUGH

March 27, 2026
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Reply from David Wilson Homes

Good evening, Kenneth.

We are so happy to hear that our team were helpful and made your experience great. We appreciate your kind words and thank you for your feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

We've recently completed the purchase…

We've recently completed the purchase of a house in Kings Park, Macclesfield, through part exchange. Remarkably, from our initial visit to moving in, the entire process took just eight weeks.
Gillian and Jordan from the sales office were instrumental in guiding us every step of the way, making the experience much smoother and less stresstul.
Overall, the entire DWH team has been incredibly helpful and professional throughout the journey.

March 26, 2026
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Reply from David Wilson Homes

Hi Jane,

Thank you for your lovely review.

We’re delighted to hear your move to Kings Park was smooth and completed so quickly. It’s great to know Gillian and Jordan supported you throughout, we’ll be sure to share your kind feedback with them.

We hope you enjoy many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

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