DX Sabers Reviews 

793
TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

He is absolutely amazing!!!!!! My sister and I got Obi-Wan and Anakin sabers and regularly duel them. The quality of the sabers themselves are incredible and so sturdy!!!!

Rated 1 out of 5 stars

Don’t put your faith in these people, if you send your sabers in, you’ll stop receiving support messages and now you’ve just lost your sabers. Terrible and greedy business practice and extreme lack of... See more

Rated 5 out of 5 stars

I got greeted by a very kind man who I met at ANIME NYC and he had an awesome conversation with me and told me about his product. I was hooked on immediately and when business was concluded I was left... See more

Rated 3 out of 5 stars

Ordered a Lightsaber Scabbard v2 and paid in full including shipping, only to be ignored after the initial order confirmation. Weeks later, when I asked where my scabbard was, they took several days... See more

Company details

  1. Electronics Manufacturer
  2. Electronics Company
  3. Hobby Store
  4. Professional and Hobby Associations
  5. Toy and Game Manufacturer
  6. Toy Store

Written by the company

We design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible. We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece! We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact. If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions. We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own! Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts. May the force be with you all and if you need anything or any help please email support@dxsabers.com


Contact info

3.9

Great

TrustScore 4 out of 5

793 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(793)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sabers are legit

Great company offering high end products for a really affordable price. I hope to buy more of their replica sabers in the near future.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible saber company sent me a broken…

Terrible saber company sent me a broken saber with the wires hot wired so that when you put any type of blade in it it would have burned out your blade I had to throw it out in my garage because it started smoking when I tried to turn it on this guy will send you a dangerous pipe bomb avoid it all costs It took me almost a year to get my money back and my bank had to threatened litigation against him.

Run run run

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

There were a couple collective…

There were a couple collective miscommunications on our part through the ordering process via email when I went to clarify what I wanted, and Brie has been so incredibly helpful about it. I am very pleased with the ultimate outcome of doing business together and can definitely vouch for the validity and care this company has despite some other reviews I've seen. Superb company to choose for your saber 💯

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Comic-con Lightsaber experience!!

I bought a Luke Skywalker's lightsaber off of them at the Zolocon in Warminster Pennsylvania. The saber is very high quality and extremely durable. There are so many features to it like changing the blade color, changing the sound effects, and even playing a couple songs!! I also got a free Mystery saber with my purchase which is awesome!! Since it was the end of the day at the comicon they had ran out of saber blades, but that was fine because I was able to get in touch with there very friendly and understanding costumer service worker and I was sent my blade promptly. I am super happy with my purchase and experience, would definitely buy from this company again!!

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been a loyal DX Sabers customer for years, they are always receptive on anything you mad need, it takes time as they are a small company and working on expanding so be patient! I’m very happy with my most recent purchase with them.
Thanks again!

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dxsabers made my May 4th a happy one

Dxsabers made my May 4th a happy Star Wars day! I got those sabers signed by Rosario Dawson (who is associated with Dxsabers btw) and they are so cool! Love this company 1000000/10 would recommend

May 4, 2024
Unprompted review
DX Sabers logo

Reply from DX Sabers

Thank you so much for this review, Eric and we really loved your pic with Rosario! We are so happy that we could make your star wars day epic ^_^

Rated 5 out of 5 stars

Excellent Sabersmiths, even better people.

These wonderful folks helped save my Blade cosplay at Fan Expo Philly in 2023 by creating a lightsaber sword. They are very communicative, respond quickly, and will do whatever they can to make sure you are happy with your purchase. I will always recommend them for your lightsaber needs.

May 5, 2024
Unprompted review
DX Sabers logo

Reply from DX Sabers

We always got your back Shak!

Rated 1 out of 5 stars

Cheaply made Saber. Broke instantly wont give me a replacement part.

Got display saber at a con. Emitter claw Broke within 2 mins of me (walking with it) couldn’t find the piece anywhere. I emailed them for help on getting a new piece and was okay with sending my saber back to get a new one. I know it was the display one at the con so it may have been held a bunch and got lose whatever. They told me to wait for a shipment on the piece. That was 3 months ago. I just wanted a nice looking saber to display and after spending 300 bucks on it I’m dissatisfied with the customer service and quality of my saber. Will update review if I ever get a response…
(((UPDATE))) after playing email tag for a day or two and me sending my address once or twice they insisted on me removing my review before they shipped my piece. That tells me all I need to know about this company. I’ve offered to pay for the piece and I’ve offered to even ship the current broken saber back nothing more I can do. Wanted this to just be a mix up but unfortunately I was screwed. Never buying from a con vendor again. Even China shops have better standards on Customer service.

March 14, 2024
Unprompted review
DX Sabers logo

Reply from DX Sabers

Greetings Master Jedi Christian,

Thank you so much for this feedback and we really appreciate it, we are definitely going to use it to become a better company. We do have your part and we are going to ship it out to you this week we just need you to return our email to let us know what your current address is for us to send it to you. We have not heard back to our previous email and if you could email us at customerservice@dxsabers.com it would be much appreciated. We are always here for you and if anyone is reading this we are here for you as well. We hope you see this Christian and that you're having a wonderful day. May the force always be with you

Rated 5 out of 5 stars

Best Value Saber

Bought a saber from a comicon and have been very impressed! Customer service was solid and build quality was top notch! High recommend these folks.

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic dueling saber

Fantastic dueling saber. Coming in day 2 we bought a random saber blue saber and found out some pf them can connec5 to thers to make a dual blade! So cool!!!

April 7, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. You will get lead on by emails that you will get a tracking info soon when you ask for updates or a tracking numberm. But then get silence from them if you don't inquire about your purchase. I even had paypal contact them for no reply. Paypal refunded my money. Do not be scammed.

December 20, 2023
Unprompted review
DX Sabers logo

Reply from DX Sabers

GREETINGS MASTER JEDI HECTOR, Thank you so much for your feedback we really appreciate it. Actually it was actually refunded your money as we got the request via our PayPal and we put it through as you requested a refund. The reason that you did not receive your stock is because you requested a refund and when you do that we stop your order and we schedule you for a time and day when you will receive your refund. You must've missed your email because we did let you know that you will be receiving your refund last month. We are always here to help you and we are honored to have earned your business. Please let us know if you need anything and to anyone who is reading this review we are happy to help anybody who has questions about this review or any other matter. Please email us at customerservice@dxsabers.com.

Rated 5 out of 5 stars

Lightsabers for 15th Wedding Anniversary!

I ordered the Silent Slash and Mandalorian Mayhem lightsabers as a gift for my wife for our 15th wedding anniversary, "kyber crystal" and yes she brags about them still. While I should have ordered well before October the lightsabers arrived in time and were exactly what I expected! I did end up contacting DX Sabers for shipping updates, as I was cutting it close, and they were very responsive and helpful on getting me a shipping update. Based on my experience I would order from them again or in-person at an event.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very customer friendly

Very customer friendly, was willing to blow torch a part of my lightsaber fore movie accuracy. They offer lifetime warranties, and a mystery lightsaber upon purchase. All the other lightsaber vendors were overpriced and you only get 1 saber instead of 2.

10/10 would recommend to any lightsaber lover

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

These guys fixed my lightsaber when I…

These guys fixed my lightsaber when I thought it unfixable. Their kindness knows no bounds and they are truly one with the force (and technical experience). These guys will always be my go-to for all lightsaber needs.

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible, lying and deceitful company

I bought a set of sabers from this company back in November of 2023 at the LA Comic con. They told me it would be shipped out the next week. Then they promised it would be there a few weeks later. Then by Christmas. Then by new years. It’s March now and I still haven’t gotten my sabers or a refund.

They consistently lie and deceive when they tell me when they will get to me. I thought the company and its employees were honorable people, but I was so wrong. I feel disappointed in the trust I put in them and the LA Comic Con show.

I also feel so embarrassed that this company has to pay people to write good reviews for them. Hint: you wouldn’t have to if you were honest and actually stuck to your word.

Im ready to pursue legal action, please reach out to me if you have also been scammed and want to prevent this company from scamming many others in the future.

March 11, 2024
Unprompted review
DX Sabers logo

Reply from DX Sabers

Greetings to everyone reading this review, and please know that this entire review is filled with misinformation. We have never paid anyone to write reviews and trust pilot has removed any that even remotely seem like they were as their algorythm is so strong it removes every kind of review that seems false in any way.

Lauren is scheduled to receive her refund and she has asked for one and as a result the shipping of her items has been suspended.

The company is constantly resolving customer service issues and we refund customers who need it every month, but we schedule the refunds so that everyone gets theirs in a timely fashion.

Lauren's refund is due to be given next month and we are happy to resolve this as we have told her in emails many times.

We have never done wrong by anyone, but we cannot make everyone happy.

Please check with us for updates on reviews you may read that are negative as well as anything that concerns you as you read any negative review.

We are here for anyone including the authors of these reviews, and we wish everyone the absolute best.

We are most available via email at customerservice@gmail.com and we answer emails between 9 am - 5 PM EST M-F. We do our best to get to some when we are out of the office. Thank you to everyone who has taken the time to read this and may the force be with you all <3

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