Excellent service by Harry from DYNO. He installed our new toilet to a very high standard. Harry was humble, professional, and cleaned up as he went, leaving everything spotless. Highly recommend DYNO... See more
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Location
Switch locationWarley Street, Saxon House Upminster Trading Park, RM14 3PJ Great Warley, England, GB
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See what reviewers are saying
I had a fantastic gentleman called Dean who came out and did a brilliant job in Hackney E5 Unfortunately for me I had a huge issue where the drain is damaged in various places and he took the time... See more
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Dean came to investigate a fig tree root which we feared was blocking our drains. He was very good humoured - despite the very high temperature - and quickly investigated and reassured us, after a cam... See more
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Today I was visited by dean from east London dyno branch. He was punctual and professional and his drainage expertise was a blessing. He very quickly identified my issue then resolved my blockage with... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Warley Street, Saxon House Upminster Trading Park, RM14 3PJ, Great Warley, England, United Kingdom
- 020 3930 5381
4.5
Excellent
160 reviews
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Efficient excellent customer service
Efficient, friendly, customer focused and managed to fix a difficult small job with minimum fuss. Called ahead as promised and turned up exactly when he said he would .
I am impressed
March 13, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Richard,, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Drainage problem
I had Dean Barber, he was very professional and courteous. He explained what he'd be doing and updated as the work progressed.
The place was left clean and job was done.
March 10, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Afternoon Adjoa, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Very satisfied
What an absolute gem of a man Dean from the East London office was. And so easy to deal with. Answered any questions that i had, got the job done in no time at all and even cleaned the path and the pavement too. If you’re lucky enough to get this gentleman for your job, I’m sure you won’t be disappointed. 5 stars well deserved.
February 24, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Afternoon Ayshe, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Great experience
Quality of work from Dean (East London) was exceptional. He efficiently diagnosed and repaired the problem. Professionalism. We will definitely be using their services again.
February 6, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Mrs Crego, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Dynorod
Dynorod, engineer, Dean came to unblock our drain, absolute professional, phoned before he came, resolved the problem quickly and left the place tidy. Could not be more helpful.
February 26, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Naina, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
**Avoid Dyno Rod East London
**Avoid Dyno Rod East London – Appalling Service and Unjust Charges**
I had an absolutely terrible experience with Dyno Rod East London, and I would strongly advise others to stay away. Their service is overpriced, poorly managed, and completely lacking in customer care.
I initially booked a plumber to fix a continuously flushing toilet (Ref: DY-WO-4652545). The plumber arrived on 19th December and told me the cistern needed replacing, quoting £40 for the part. I agreed, but he later admitted the cistern in his van was the wrong size, so nothing could be done. His only "solution" was to briefly touch a cable to stop the water temporarily, and within an hour, the problem returned. I was still charged **£150** for this completely useless five-minute visit and was told the work was covered under a one-year guarantee – which, as I later found out, meant nothing.
A second visit (Ref: DY-WO-4832342) was booked for 7th February, where another plumber told me that the only way to fix the issue was to replace the entire part. I agreed and scheduled a third visit for 17th February. For this, I paid **£370** upfront (300 for two hours of labour and £70 for the part).
On 17th February, the plumber arrived at 1:50 PM and completed the work within **one hour**, meaning I overpaid for an unnecessary second hour. He also had to spend an extra 15 minutes correcting a mistake **caused by Dyno Rod ordering the wrong part**, yet I was still charged for time that wasn’t required.
In total, I paid **£520** for a job that should have been completed in one visit. The first visit was completely pointless, and I was **overcharged** for the second visit. When I raised my concerns with Dyno Rod, they outright **refused to offer any refund**, ignoring every valid point I made.
This company is nothing more than a rip-off, charging extortionate fees for incomplete or inefficient work. Their customer service (Aimee Mills) is **non-existent** when it comes to resolving complaints. Avoid at all costs unless you want to throw your money away!
They offered me a £30 refund, which I refused.
February 17, 2025
Unprompted review
Reply from Dyno-Rod - East London
Dear Tony
Thank you for reaching out regarding your recent experience. I’m sorry to hear about the issues you have faced.
I just wanted to let you know that your complaint has come through to the wrong department. To ensure your concerns are properly addressed, I would recommend reaching out to the correct team handling customer complaints. You can contact them at 020 3959 6976 where they will be able to review your case in full.
If there is anything else I can assist you with, please let me know.
Best regards,
Excellent Work Klaidi
After several visits from Dyno Plumbers for our toilet leak, we eventually got Klaidi who sorted out our problem in the end. We are very satisfied with his work, and would definately recommend him not only in his professionalism but he explained everything that was needed and fitted our new toilet perfectly.
Well done Klaidi, you are an asset to the company.
February 20, 2025
Unprompted review
Reply from Dyno-Rod - East London
Thank you for your feedback! We’re really pleased to hear that Klaidi was able to resolve your issue and that you were satisfied with his professionalism and work.
However, it looks like this has been posted to the wrong account. That said, we will certainly pass on your kind words to Klaidi and ensure he receives the recognition he deserves.
Best regards,
Urgent plumber call out Alain
Urgent plumber call out. Dyno sent Alain who was fantastic. He called me beforehand to say what time he would arrive & was here on the dot. He was Polite, tidy in his work & very efficient . Would score him 10/10.
Thank you
February 11, 2025
Unprompted review
Reply from Dyno-Rod - East London
Thank you for your feedback! We’re really pleased to hear that Alain was able to resolve your issue and that you were satisfied with his professionalism and work.
However, it looks like this has been posted to the wrong account. That said, we will certainly pass on your kind words to Alain and ensure he receives the recognition he deserves.
Best regards,
Great plumber named Klaidi
Great plumber named Klaidi, knew exactly what the problem was, changed parts to fix the problem and he did it very quickly. Pleasant and friendly would definitely be confident to use in the future.
February 5, 2025
Unprompted review
Reply from Dyno-Rod - East London
Thank you for your feedback! We’re really pleased to hear that Klaidi was able to resolve your issue and that you were satisfied with his professionalism and work.
However, it looks like this has been posted to the wrong account. That said, we will certainly pass on your kind words to Klaidi and ensure he receives the recognition he deserves.
Best regards,
Dean has been really professional and…
Dean has been really professional and helpful, thanks
January 30, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Kapil, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Dyno engineer Klaidi visited today for…
Dyno engineer Klaidi visited today for plumbing job. He did a fantastic work. He even talked to his manager to arrange a better replacement.
He was very helpful and knew his work very well.
January 30, 2025
Unprompted review
Reply from Dyno-Rod - East London
Thank you for reaching out regarding your recent experience. I’m sorry to hear about the issues you have faced.
I just wanted to let you know that your review has come through to the wrong department. To ensure your comments are passed on, I would recommend reaching out to the correct team handling customer reviews. You can contact them at 020 3959 6976
If there is anything else I can assist you with, please let me know.
Best regards,
Dyno Plumber
Great service from SuperPlumber Klaidi.
Arrived on time and fixed the issue in no time. Even cleaned up before leaving!
January 22, 2025
Unprompted review
Reply from Dyno-Rod - East London
Thank you for your feedback! We’re really pleased to hear that Klaidi was able to resolve your issue and that you were satisfied with his professionalism and work.
However, it looks like this has been posted to the wrong account. That said, we will certainly pass on your kind words to Klaidi and ensure he receives the recognition he deserves.
Reply from Dyno-Rod - East London
Good Morning Jessica, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Bobby. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
I had Bobby as engineer and he handled…
I had Bobby as engineer and he handled everything with professionalism. So happy. He had a hard work to do but resolved the issues.
January 18, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Ramona, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Bobby. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
I recently had the pleasure of having…
I recently had the pleasure of having Dean B, a drain specialist from DynoRod, came out to address a drainage issue, and I couldn’t be more impressed with the service I received. Dean was not only friendly and professional but also extremely knowledgeable. He quickly assessed the situation, explained the problem clearly, and provided valuable advice, including suggesting the scaling of the underground pipes to prevent future issues.
It’s evident that Dean’s expertise and meticulous approach make him an invaluable asset to the company. His professionalism and thoroughness gave me complete confidence in the solutions he recommended. I am truly grateful for his help and would highly recommend him to anyone in need of expert drain services.
January 7, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Shona, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Dean was very helpful and efficient
Dean was very helpful and efficient, would highly recommend
January 14, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Lukas thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Bobby was quick and efficient
Bobby was quick and efficient, succeeding where others failed. Excellent.
January 10, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Charles, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Bobby. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
The engineer arrived right on time…
The engineer arrived right on time Yeah, identified the issue very efficiently and also advise us on how to prevent this issue in the future really helpful great asset to your company
January 6, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Michael, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Reply from Dyno-Rod - East London
Good Morning Jalil, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
Dean was very good and helpful
Dean was very good and helpful. He fixed my problem with care and attention
January 2, 2025
Unprompted review
Reply from Dyno-Rod - East London
Good Morning Rajpattie, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Dean. If there is anything we can do in the future please feel free to get in touch. Many thanks, Lucy - Dyno Rod
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