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Dyno-Rod - Plumbing Staffordshire Reviews 

206
TrustScore 4.5 out of 5

4.4

Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ Stafford, Staffordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Not only did the Dyno crew fix the water leak on my driveway, they ensured all wet clay was disposed of and replaced first with sand, to blanket my water pipe, and then 20 sacks of soft sandy gravel t... See more

Rated 5 out of 5 stars

JOB WELL DONE Lee was very helpful since the first call to stop the leak which developed to be from a tank that was as old as the earth itself. He measured the tank and came back with his colleagu... See more

Rated 5 out of 5 stars

Well I can't believe today, firstly Dino rod came out to do a repair through British gas which was great thanks. I just happened to say to the man from there do you fit toilets, he said we cer... See more

Rated 5 out of 5 stars

Had a few issues that required attention. A leaking bath mixer tap and two toilet cisterns that hissed when flushed, taking longer than usual to fill up. Tried to get a local plumber but they class t... See more

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Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Blackroc Building, Unit 2, Drummond Road, Astonfields Ind Estate, ST16 3HJ, Stafford, Staffordshire, United Kingdom

  • 0133 289 7819

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.4

All reviews

(206)

8,134 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Power Flush

I was very happy with the service I received from DYNO today. The engineer (kevin) arrived about 8.15 am, he kept me fully informed about the progress of the power flush
throughout the day, he listened to the specific issues I had with central heating and addressed them all.On completion he ran the system to ensure all was in working order.
Very professional,

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from this company everyone.

Stay away from this company everyone.

Unfortunately, my insurance company (Sheila’s Wheels) appointed Dyno to look after my emergency repair on a leaking water pipe in my home. The plumber arrived, looked at the ever expanding water stain on my ceiling and left saying he did not have access to the leaking pipe so could not do anything! Not quite sure whether he expected me to find the source of the leak but, as a qualified plumber, to walk away from a situation which was getting worse and to leave me without any assistance is not only poor but also negligent.

I then had to call my insurance company and they repeatedly tried to get Dyno to revisit me to do the repair over the bank holiday weekend. They refused to reply to their request and it was left up to me to find an emergency plumber who repaired the pipe within the hour but it took a couple of days to find one, which by then had resulted in further damage to my home.

To let down a customer in their hour of need is the worst kind of customer service you can experience especially in a stressful situation and I felt it necessary to post this review to warn others thinking about using this company for any emergency repair.

I received a link from Dyno over the weekend stating my repair had been ‘completed’ and to post a review about my experience. You simply can’t make it up…

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Plumber arranged through insurance company. Pete phoned to say when he'd be arriving. He was friendly and professional. Problem sorted. Thankyou

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly & Professional

We noticed a leak today. Rang our home emergency call-out number on out Tesco insurance. We had a call 2 hours later from Dyno saying they would be coming today. At 3.00pm we had a phone call from the plumber saying he would be 10 minutes. Turned up on time & had fixed the leak within half an hour.
Very friendly & professional plumber. Excellent job!

March 30, 2023
Unprompted review
Rated 4 out of 5 stars

Long Delay

Plumber who called was excellent but as we initially contacted you yesterday afternoon the delay until late morning today wasn't so good. We rang twice this morning and had no reply. Fortunately the leak wasn't very severe but we had to manage without water for a very long time as it was turned off.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

The appointment was made by our…

The appointment was made by our insurance company (who were horrific and left us for 2 days without water) however, when we were finally put in touch with dyno they came out ASAP, fixed the plumbing problem immediately and the engineer was kind, polite and knowledgeable. Excellent service, definitely recommend.

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

No shows and lack of response, inflated quote

I called Dyno before Christmas and I understand it’s a busy period but there was a no show on the day they promised but then an engineer finally came took some pictures and said I’d get a quote in writing but give me a verbal estimate. Nothing ever followed and I called that many times I’ve lost count. I finally got another engineer who quoted 4 times the price the other did. Anyway I put it down to underestimating the job originally. Anyway, same thing again quote never came through and again I chased several times, every time I was told someone would call me back, and they never did. Needless to say not happy 3 weeks later and I’m now going elsewhere. Would not recommend. You just need to be honest about what you CAN and CANT do.
I am updating my review as the work you verbally quoted me for £800 plus VAT, got done yesterday for £30. Shocking. Thanks for taking advantage when seeing a woman customer!

January 10, 2023
Unprompted review

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