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Dyno-Rod Reviews 47,061

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, often highlighting their polite and respectful demeanor. The service provided is frequently described as excellent, with many people appreciating the efficiency and effectiveness of the work. Reviewers also commend the quick response times and the clear explanations provided by the engineers. However, some customers were dissatisfied with the communication from the company, citing issues with inefficient communication and difficulties in arranging follow-up work. A few other people also felt that the initial diagnosis of their problems was poor, leading to unnecessary delays or incorrect solutions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers found it very easy and simple to contact... See more

Response time

People report positive experiences with response times. Many customers praise the fast action, quick... See more

Based on these reviews

Rated 5 out of 5 stars

The fall pipes running from the en suite & family bathroom came away from the side of the house during the night, leaving some waste from the bathroom and toilet on the driveway. Keiran arrived aro... See more

Company replied

Rated 5 out of 5 stars

Had a leak from the water tank in the loft. Nick Bowen came out the same calling us 45 mins before he arrived. He quickly located the problem and made sure was safe including the electrics. He even ga... See more

Company replied

Rated 5 out of 5 stars

Ben P (22E) was exceptional when fixing and replacing our water tank after a leak. Friendly, respectful, on time, tidy, explained everything to us and seemed very knowledgeable. Ultimately did a great... See more

Company replied

Rated 5 out of 5 stars

Very easy and simple to contact and arrange a call out. The engineer phoned to say he was on his way and arrived within 30 minutes. The engineer quickly identified the source of the problem and act... See more


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info


4.8

Excellent

TrustScore 5 out of 5

47K reviews

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Rated 5 out of 5 stars

Highly recommend

Great experience with Dyno Rod, made an online appointment for the same day, was called half an hour before arrival. Mick was really helpful and friendly, he got on with the job (which was not to pleasant) wasn’t the cheapest but you definitely get what you pay for

April 20, 2026
Unprompted review
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Reply from Dyno-Rod

Mandy Blackstein,

We're happy to hear that you had a great experience and that you found the service helpful and friendly. We appreciate you making an online appointment and your acknowledgement of the quality of service provided. Thank you for your review.

Becky
Dyno-Rod

Rated 5 out of 5 stars

Steve Jordan came to fix my leaking…

Steve Jordan came to fix my leaking concealed cistern and did a great job

April 16, 2026
Unprompted review
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Reply from Dyno-Rod

Hello Grry G, we appreciate you sharing your experience. We're happy to hear that we provided a great solution for your leaking concealed cistern.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Anthony sorted the problem!

Had Anthony at my house to fix a leaky toilet. Great communication before his visit, diagnosed the issue, fixed it, tested it, left the place tidy. Also gave additional info about boilers which I asked about. All round a good job. Thank you.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Blocked sewer pipe

Dean came out to fix a blocked sewer at my mum’s property. He was friendly efficient and explained things very well. He was very helpful and sorted the problem quickly. Very happy with the service provided!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Dyno Rod workmanship

Dyno Rod workmanship

Isaac came on the 18th of April from Dyno Rod plumbing dept. Rang before he came, was on time, knew his job, he was very polite. He used his shoe covering , spoke to us about what he would be doing, we agreed and he set to work. The Work was professionally done He answered our questions in a positive polite and professional manner. The work was done and looked better than before. Isaac is an asset to the company.

April 17, 2026
Unprompted review
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Reply from Dyno-Rod

We appreciate you sharing your experience. We're happy to hear that Isaac was punctual, polite, and knowledgeable. It's great to know you were pleased with the professional workmanship and the clear communication throughout the service.

Best wishes
Laura
Dyno-Rod

Rated 5 out of 5 stars

Thank you so much for everything today

Thank you so much for everything today. As always the gentleman was really efficient and professional and kind. Very grateful. Thank you very much. Excellent

April 20, 2026
Unprompted review
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Reply from Dyno-Rod

Susan,

We appreciate you sharing your feedback! We're happy to hear that the service provided was efficient, professional, and kind, and that you are very grateful. Thank you!

Becky
Dyno-Rod

Rated 5 out of 5 stars

Charlie Hesketh was a reliable polite…

Charlie Hesketh was a reliable polite and thorough engineer who explained everything about the problems and what he had done to resolve them. Plus as further action is required on a very old radiator he has organised further assistance for asap.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, the gentlemen spotted the issue immediately. Would highly recommend

April 20, 2026
Unprompted review
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Reply from Dyno-Rod

Charlotte,

We appreciate you taking the time to share your feedback. We are happy to hear that you received excellent customer service and a quick diagnosis.

Becky
Dyno-Rod

Rated 5 out of 5 stars

Brilliant

Anthony called ahead and arrived when he said he would.
He identified the issue, which turned out to be water ingress from the tap seal but wasn’t covered under the callout. However, as a precaution, he sorted an issue with the toilet button and didn’t give up until it was flushing correctly and screwed down the toilet which hadn’t been done by the previous plumber.
Lovely guy…very determined…would highly recommend

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Alex is an amazing worker.

Alex came to do a clean up after the first job he attended at our property, we requested him to come and do it as he was so professional the first time and made us feel very comfortable. He did a very good job. Thank you again Alex!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Repairs to waste disposal pipes from family bathroom & en-suite


The fall pipes running from the en suite & family bathroom came away from the side of the house during the night, leaving some waste from the bathroom and toilet on the driveway.
Keiran arrived around mid morning, it was obvious what the problem was and after taking a few pictures, he cracked on with fixing the problem. He went out of his way to get it sorted asap and sort some new parts. One of his coworkers (Alfie) turned up to give him some assistance, as the pipe work was quite heavy and needed replacement fixings screwing into the wall. Together they managed to get it sorted without any problems or dramas. A top job, well pleased with the results. Highly recommended 👍🏻

April 20, 2026
Unprompted review
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Reply from Dyno-Rod

We're happy to hear that the team responded quickly to resolve the issue with your fall pipes and that you were pleased with their work. We appreciate your recommendation.

Best wishes
Laura
Dyno-Rod

Rated 5 out of 5 stars

Mark and Ryan attended, can’t remember the exact date.

Mark and Ryan attended, polite informative, and respectful of the house wearing boot covers, they went the extra mile fixing our small leak, they found parts to assist with the problem that was causing the issue, so the visit was done quickly and efficiently, thank you gents it was lovely friendly visit, and you made us feel trusted in your company. Michelle.

March 20, 2026
Unprompted review
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Reply from Dyno-Rod

Hi MB, we appreciate you sharing your experience. We're happy to hear that our team was polite, informative, and respectful of your home. Thank you for acknowledging their extra effort in resolving the leak quickly and efficiently. We're glad you felt valued by our company.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Blocked drains

Dyno- Rod engineer Barry … lovely helpful man and did a fantastic job for us ..
lady on the phone ‘Debbie’ also very helpful.
All round great service !

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Leak detection by Nick Howard

The person who came to help us was Nick Howard and he was delightful. Respectful professional and thoughtful he gave sensible advice and was very thorough in his work. I’d be very pleased to have his services again.

April 20, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hi Jerry, we appreciate you sharing your feedback. We're happy to hear that the service was delightful, respectful, professional, and thorough, and that the advice was sensible. Thank you!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Carl Whittington was exeptional at his…

Carl Whittington was exeptional at his work ...on time explained everything he was doing ,clean ,friendly we could ask him questions was happy to answer us.
Very refreshing to have someone that knows their job ..
Very respectful to my 89 year old mum who is hard of hearing making sure she understood what was happening along the way .
Work completed and fixed thankyou Carl x.

April 20, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hello Jane, we appreciate you sharing your experience. We're happy to hear that you were pleased with the punctual and clear service you received. It's great to know that the explanations and respectful attitude towards your mum stood out to you. Thank you for the positive feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Anthony has come to my property today…

Anthony has come to my property today after a few visits and has rebuilt my toilet he did a brilliant job and has sorted the long standing issue and restored my faith with dyno
Thank you Anthony real credit to the company !!

April 20, 2026
Unprompted review

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