On deplore des ruptures de stocks pas dignes de la reputation de la marque.pour beneficier de la promo Black friday npus avons du changer de modele.or le modele V5 desire nous l avons retrouve chez Bo... See more
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See what reviewers are saying
Worst customer service ever. The product we received, which was supposed to be brand new, was dirty and defective. We sent it back five weeks ago, and we still haven’t received a new one or an emai... See more
It is a pleasure to have found a vacuum cleaner that does exactly what it says it does. The machine is so easy to use on our old stone flag flooors (with the odd carpet runner) that I now (almost)... See more
SCAM!!!!! I ordered a ventilator 2 months ago that supposed to be delivered within 24/72h but it has never been shipped. I want to cancel the order and get reimbursed but Dyson keeps saying that’s... See more
Company details
About Dyson France
Written by the company
| Découvrez nos offres |
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| Téléchargez MyDyson App |
À propos de Dyson
Dyson a été fondée sur l'idée de résoudre des problèmes que d'autres ignorent : les aspirateurs qui se bloquent et perdent leur capacité d'aspiration, les sèche-mains qui sont gourmands en énergie et ne fonctionnent pas, et les technologies capillaires qui reposent sur des températures extrêmes et provoquent des dommages thermiques.
Depuis sa création au Royaume-Uni en 1993, Dyson est passé d'un homme et d'une idée à une entreprise technologique mondiale dont le cœur est constitué d'une équipe d'ingénieurs et de scientifiques toujours plus nombreuse.
Aujourd'hui, les appareils Dyson sont vendus dans plus de 65 pays. Des aspirateurs sans-fil aux purificateurs d'air , en passant par les sèche-cheveux , une toute nouvelle génération de technologies s'est retrouvée entre les mains des propriétaires de Dyson dans le monde entier.
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Satisfait ou remboursé
Livraison gratuite
Retours gratuits sous 30 jours
Garantie de 2 ans
Contact info
Dyson France | 9 villa Pierre Ginier , 75018 , Paris , France
- 0800 945 801
- www.dyson.fr
2.4
Poor
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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After getting the confirmation of the…
After getting the confirmation of the buy I got an email saying that the product is out of stock , at the end the delivery of the product took almost 1 week days instead of the 24/48 promised in the website. Moreover they didn't bother to send at least an email to explain the situation ( left in unknown situation : didn't know if I will still get thr product or reimbursement).
September 19, 2025
Unprompted review
They lose packages and do not answer
They lose packages and do not answer. Customer service is terrible. They do not want to solve any problem. I lost 500 euro because of them. I heavily unrecommend ordering anything in France.
September 10, 2025
Unprompted review
Appalling after sales service
Appalling after sales service. I tried to return an item the day it was delivered. Their online returns service was not available for my item. Tried to telephone but after one hour of waiting, gave up. No email address for response, only WhatsApp messaging possible. This was answered by AI agent, which kept telling me to use the online returns service. After 75 minutes spent messaging on WhatsApp they finally sent an email with a returns number and said that they would send a second email with the returns label. They never sent it and the original email was marked 'no reply '. The only way to remind them was by WhatsApp again. They have no regard for customers and once they get their money they just leave them without any viable means of after sales support. I shall never again buy anything direct from Dyson.
September 9, 2025
Unprompted review
I bought a Dyson Supersonic in France…
I bought a Dyson Supersonic in France two years ago. After relocating to Canada, I discovered that the device is completely unusable here due to voltage incompatibility (220V vs 110V). Dyson explicitly advises against using a converter, which means I’m left with a product that simply doesn’t work. I contacted customer service expecting a solution — an exchange, a discount on a Canadian model, or at least a helpful alternative — and got nothing. Just a standard “not possible” response. No gesture, no support. What’s worse is that this voltage limitation was never clearly stated at purchase. For a product that costs over €400 and is marketed as premium and innovative, this is extremely disappointing. Other brands like Apple offer global voltage compatibility — why not Dyson? I’m sharing this so others don’t fall into the same trap. @Dyson, you can do better. Your devices are powerful, but your international customer service needs serious improvement.
August 1, 2025
Unprompted review
Illegal
ordered a Dyson Coanda (Order n°1734660633), which arrived defective from day one. I returned it immediately with their official Chronopost label (Tracking n°XA909711078FR) and even provided multiple video proofs showing the defect.
Despite this, Dyson refuses to respect French and EU consumer law. According to Article L221-24 of the Code de la consommation, when the seller provides the return label, the refund must be made immediately and at the latest once the product is handed to the transporter. Dyson ignores this obligation and instead hides behind internal policies, delaying refunds illegally.
Unacceptable from a company of this size Dyson France does not respect consumers’ legal rights. Refund me
August 21, 2025
Unprompted review
Dyson Awful Guarantee Experience
I’ve been contacting for months now the After Sales team to ask for a replacement part for my Dyson. They always reply they are out of stock. I’ve been contacting them for 6 months, and my guarantee will soon be over. Each time I need to tell the whole problem over and over again.
Awful Dyson guarantee / after sale service.
People are nice they just never solve the issue.
July 21, 2025
Unprompted review
After sales service deplorable
After sales service deplorable compared to several years ago. I called as the button on my dyson vacuum wasn't working. Ordered a new cyclone for over 100 euros. Impossible to remove screws from existing cyclone to attach battery to new part. Call 3 times to get as solution, each time connecting by video and being told same thing - call a technician… or spend another 125 to send back and get them to do this. This is due to poor quality of the screws, why do I have to pay a fortune to fix ? Internet full of complaints about this issue and new screws look better quality but do not help me. Escretable service for such an expensive product and still no solution! Do better dyson!
July 11, 2025
Unprompted review
Impeccable
September 14, 2024
Service Clients perfectible mais SAV au top
Service Clients perfectible, mais SAV au top (rapide, efficace et responsable) digne du renom de la marque
September 12, 2024
Love the product.
September 3, 2024
I cant say how disappointed I am.
I cant say how disappointed I am.
I bought the air-wrap few months ago and it is already not working.
I reached out to the customer service online and he was so rude and not understanding of the situation.
He didnt even say goodbye and ended the chat without asking if i was happy satisfied or if i needed anything else.
What is the point of buying dyson if it is to have such poor product quality and customer service ?
I do not recommend
August 29, 2024
Unprompted review
Reply from Dyson France
Hello Tamara,
Thank you very much for sharing your feedback with us! We are always listening to our customers in order to improve our services and your welcome. We are sorry to read this and would like to help you. We invite you to contact us via support: Support | Support and Customer Service | Dyson.fr, our customer service is available 7 days a week.
We look forward to hearing from you and wish you a pleasant day.
L'application est une bouze
L'application est une bouze. Impossible de se connecter. Lamentable
August 18, 2024
Reply from Dyson France
Bonjour Patrick,
Merci beaucoup de nous faire part de vos commentaires ! Nous sommes toujours à l’écoute de nos clients afin d’améliorer nos services et votre accueil. Nous sommes navrés de lire cela et aimerions vous aider. Nous vous invitons à nous contacter via l'assistance : Assistance | Assistance et Service clients | Dyson.fr, notre service client est disponible 7j/7.
Dans l'attente votre retour, nous vous souhaitons une agréable journée.
really poor
really poor, awful customer service. No issue was too small for it to be an issue. We thought we would buy direct but next time it will be via a store. Useless!
July 23, 2024
Reply from Dyson France
Hello Lewis,
Thank you very much for sharing your feedback with us! We are sorry to read this and in order to follow up on your after-sales service, we invite you to contact us via support: Support | Support and Customer Service | Dyson.fr, our customer service is available 7 days a week.
We look forward to hearing from you and wish you a pleasant day.
Excellent
Good ordering System .Quick delivery. Excellent product. Even though my French language is not good. Dyson site very easy to use.
July 19, 2024
Le service est excellent.
June 8, 2024
Super relation client !
June 13, 2024
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