On deplore des ruptures de stocks pas dignes de la reputation de la marque.pour beneficier de la promo Black friday npus avons du changer de modele.or le modele V5 desire nous l avons retrouve chez Bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst customer service ever. The product we received, which was supposed to be brand new, was dirty and defective. We sent it back five weeks ago, and we still haven’t received a new one or an emai... See more
It is a pleasure to have found a vacuum cleaner that does exactly what it says it does. The machine is so easy to use on our old stone flag flooors (with the odd carpet runner) that I now (almost)... See more
SCAM!!!!! I ordered a ventilator 2 months ago that supposed to be delivered within 24/72h but it has never been shipped. I want to cancel the order and get reimbursed but Dyson keeps saying that’s... See more
Company details
About Dyson France
Written by the company
| Découvrez nos offres |
| Trouvez un Demo Store |
| Enregistrez votre produit |
| Obtenez l'assistance qu'il vous faut |
| Suivez nous sur Intagram |
| Téléchargez MyDyson App |
À propos de Dyson
Dyson a été fondée sur l'idée de résoudre des problèmes que d'autres ignorent : les aspirateurs qui se bloquent et perdent leur capacité d'aspiration, les sèche-mains qui sont gourmands en énergie et ne fonctionnent pas, et les technologies capillaires qui reposent sur des températures extrêmes et provoquent des dommages thermiques.
Depuis sa création au Royaume-Uni en 1993, Dyson est passé d'un homme et d'une idée à une entreprise technologique mondiale dont le cœur est constitué d'une équipe d'ingénieurs et de scientifiques toujours plus nombreuse.
Aujourd'hui, les appareils Dyson sont vendus dans plus de 65 pays. Des aspirateurs sans-fil aux purificateurs d'air , en passant par les sèche-cheveux , une toute nouvelle génération de technologies s'est retrouvée entre les mains des propriétaires de Dyson dans le monde entier.
Achetez directement auprès de ceux qui l’ont fait
Satisfait ou remboursé
Livraison gratuite
Retours gratuits sous 30 jours
Garantie de 2 ans
Contact info
Dyson France | 9 villa Pierre Ginier , 75018 , Paris , France
- 0800 945 801
- www.dyson.fr
2.4
Poor
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
service parfait
May 4, 2024
Très bon service
May 10, 2024
Diagnostic pas bon
May 17, 2024
Reply from Dyson France
Message privé :
Bonjour Claudie,
Merci beaucoup de nous faire part de vos commentaires ! Nous sommes toujours à l’écoute de nos clients afin d’améliorer nos services et votre accueil. Nous sommes navrés de lire cela et aimerions vous aider si besoin est. Nous vous invitons à nous contacter via l'assistance : http://ms.spr.ly/62045YlrjH notre service client est disponible 7j/7.
Dans l'attente de votre retour, nous vous souhaitons une agréable journée.
L´Équipe Dyson
on a trouvé ma panne
May 24, 2024
Contact WhatsApp’s efficace
Personne contactée par WhatsApp’s contact rapide précis et efficace
May 14, 2024
Disponibilité ++++ +informations de…
Disponibilité ++++ +informations de qualité+ geste commercial
May 13, 2024
Reply from Dyson France
Hello,
Thank you very much for sharing your feedback with us! We are sorry to read this. We invite you to contact us via support: Support | Customer Support and Service | Dyson.fr, our customer service is available 7 days a week.
Looking forward to your return, we wish you a pleasant day.
Great service!
April 30, 2024
Unhelpful and frustrating experience
So disappointed with my experience. My Dyson vacuum has been a life saver but having to deal with the customer support of Dyson makes me want to avoid purchasing their products again.
My vacuum recently started to make an odd pulsing noise and doesn't vacuum as efficiently anymore. I was recommended to purchase a new filter.
I did so but the issue didn't get fixed. Since I tested the new filter it got dust quickly so I checked in with customer support what to do next. They recommended I purchase another item again. This time even more expensive! I didn't want to purchase a new battery if I couldn't be assured the issue would be fixed. They told me all pieces can be exchanged so not to worry.
Before sending off my filter I double checked again with support it was ok to get refunded taking into account my filter was dirty since I needed to test it. They said no worries.
Few days later I get notified my filter is being returned because it's dirty. I contacted customer support again and they said I can't get refunded because it was used. I thought, well they keep asking me my personal information (name, email, address) every time I start a chat, they must have my previous chats where I was reassured I'd get refunded. Well, no, they don't save any of it. Why ask me so much information at the start of the chat then?
I've had so many chats and nodody has been able to resolve it. Apparently they opened a ticket for my refund request to be investigated and another support ticket to see how they could fix my vacuum. Nobody ever reached out.
It's been really a frustrating experience. It's such a false impression they're easy to get in touch with when actually all they want is for you to purchase more from them.
March 1, 2024
Unprompted review
Reply from Dyson France
Hello Margaux,
Thank you very much for sharing your comments and experience with us regarding your after-sales service! We are sorry to read this and in order to follow up on your after-sales service, we invite you to contact us via assistance: Assistance | Customer Support and Service | Dyson.fr, our customer service is available 7 days a week.
Looking forward to your return, we wish you a pleasant day.
Au top le service Dyson👍👍👍
April 24, 2024
Service client au top
April 13, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.