E-Giant Reviews 

498
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So when I looked around online, the best quote was from we buy any phone. They offered me a decent fair amount for my phone that was in amazing condition where as other websites where offering half o... See more

Rated 5 out of 5 stars

The process of selling an old phone has been painless. Do on line quickly, await the packaging bits to arrive and post back using the envelope supplied with postage paid for. As soon as received co... See more

Rated 5 out of 5 stars

Fantastic service, thank you! I had a problem with my previous order's payment arriving a few days late and Ben sorted it out very quickly once I got in touch. This order (#31955990) went through in... See more

Rated 4 out of 5 stars

Recently sold my iPhone 8. With no issues or problems. After reading previous reviews and comments, I must admit I was concerned. But my dealing was quick and easy. Got original priced quoted... See more

Company details

  1. Cell Phone Store

Written by the company

E GIANT is one of the UK’s leading second-life technology providers. Customers are guaranteed market leading buy-back and trade-in values and the highest level of security and control. E GIANT buys, refurbishes and resells second-life smartphones and tablets. Retail/whiteboxed devices are fully reconditioned and come with a 12-month warranty. E GIANT operates the market leading mobile phone recycling service WeBuyAnyPhone.com and Whiteboxdirect.com - a brand new experience in buying refurbished phones online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(498)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company

Ordered a iPhone X which randomly switched itself off a couple of times a day from the day it was deliveeed. Returned it, zero communications on whether the phone has been received, ir what the issues was. I chased, was told there was an issue with the screen, which was replaced and the phone eas sent back to me. The phone remained faulty, I asked again if it could be repaired. It was picked up and again no comms to say it was with them, or what was happening until I chased again I get an email saying that as the screen is cracked they wash their hands of it, despite acknowledging that there was a fault with the phone. Please don’t buy from this company. Appalling customer service and in my experience sub standard product.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

We Buy Any Phone

Order W-T-3TEP6- great service for selling my phone. Clear communication, great instructions, and price exactly as quoted. Would recommend

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

Best quote!!

So when I looked around online, the best quote was from we buy any phone. They offered me a decent fair amount for my phone that was in amazing condition where as other websites where offering half of the price. Quick and easy pick up, and then updates constantly on process of payment, amazing!
Order number A-T-VDDJS

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
I couldn't fault it, great service and device great conditions.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Completely straightforward!

I was really impressed. Everything was well communicated, and super prompt. The return envelope arrived the day after I agreed to send my phone in, and payment was in my account the day after the phone was received. Updates on progress all the way too.
Order number #CO-T-BZN9r.

March 2, 2021
Unprompted review
Rated 5 out of 5 stars

#W-T-L39FZ

A really hassle free transaction with easy to follow postage instructions. My phone was received and processed in 48hrs and I was paid the exact amount quoted which was the best offer compared to other websites. Highly recommended!!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Brilliant experience and very happy with the amount I got for my iPhone 8 Plus!
ID: A-T-AA8XS

February 11, 2021
Unprompted review
Rated 3 out of 5 stars

#A-T-DIJ4E:

#A-T-DIJ4E:

The process had been positive until the payment, which was advertised as being made when equipment was tested and passed. I was then informed that I should wait up to five working days for payment. Generally a good experience though.

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service - A*

#CO-T-7JGLN

I had such a smooth experience with these guys and would suggest them to anyone and everyone.

I signed up online on Wednesday, entered my details, got a package on Friday, free-posted it and had a decision on the Monday morning - brilliant service and communication the whole way through.

Thanks for such a smooth transaction.

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

I’d Definitely Use Again.

I’ve not used ‘We Buy Any Phone Before’ but I’d definitely use them again. It was super easy and very quick to use this app. Within hours they texted me to say they had received my phone. I then got further updates on how things were progressing. Within 24 hours they said they had sent my the money through. Thank you ‘We Buy Any Phone’

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. From start to finish was organised and with great communication. Will continue to use them for my next recycle order!!
CO-T-6IIFT

November 3, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look