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Rated 4 out of 5 stars

I thought I had been delivered the wrong model of ear-bud. Turns out it was correct, just some confusing information in online reviews. This was sorted out efficiently when I contacted Earspan cus... See more

Company replied

Rated 5 out of 5 stars

Delivery was not made for items with the tracking number not registered to an item. Quite disappointed after waiting for 2 weeks, and after their company claimed that items will be shipped within... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Earspan for my latest purchase. I really thank you for accepting the earbuds I had to return due to a fault and sending me a different brand I asked for at the same price even th... See more

Rated 5 out of 5 stars

Love these earbuds! Sound quality is amazing! Earspan were even more amazing! Purchase on their website was super easy, and shipping was super fast from Australia to New Zealand! Would definitely purc... See more

Company details

  1. Electronics Store

Written by the company

Premium Ecommerce retailer based in Australia serving locals and Newzealanders. Prompt customer service is our moto. Just reach out to us with any questions about True Wireless Earbuds we are here to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

133 reviews

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Rated 5 out of 5 stars

WF-1000XM4 Sony Like New Again

I was ready to bin my Sony WF-1000XM4 ear buds but thought I’d try Earspan to get replacement ear bud covers.

WOW …. I could not believe how easy to fit and then so much better than before it made the sound quality and most important the noise cancelling function.

It now feels like I have a brand new pair of ear buds.

Highly Recommend

August 8, 2024
Rated 1 out of 5 stars

My EarFun pro 2 earbuds stopped…

My EarFun pro 2 earbuds stopped charging for some reason, I tried contacting ear span for a warranty claim only to be completely ignored, forcing me to buy new earphones from another site.

July 14, 2023
Unprompted review
Earspan logo

Reply from Earspan

Hello Abdullah, We had not received any warranty claim or contact from you regarding your faulty earbuds at all?! Please send a email to support@earspan.com with your order number to have it sorted.

Rated 5 out of 5 stars

This is the second Amplifier microphone…

This is the second Amplifier microphone I have bought.

The quality is awesome and the delivery is so quick ordered it one day got it the next day and I am in Qld.

So can't fault the service or the product or the delivery.

February 20, 2024
Rated 4 out of 5 stars

Good customer service

Received a pair of faulty earbuds which was disappointing. Customer service was great following this - a returns slip was emailed and product returned with no hassles

June 14, 2023
Rated 4 out of 5 stars

I recommend

Special thanks to the support team for the quick response and help! Large selection of products, user-friendly website. Recommend.

June 15, 2023
Unprompted review
Rated 4 out of 5 stars

Earbuds not working but able to get follow up support

I ordered a pair of Earbuds - they were delivered quickly but the product was faulty - one of the earbuds wasn't responsive and they were unable to be charged fully. I tried getting touch with them and there was a delay due to a Covid outbreak - which was explained via email and returns envelope sent out

June 16, 2023
Unprompted review

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