Easirent - Belfast Reviews 102

TrustScore 1.5 out of 5

1.5

Karl Business Park, 92 Old Ballyrobin Rd, BT41 4TJ Antrim, Ulster, GB


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See what reviewers are saying

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE. Terrible Terrible experience. The least trustworthy company I have had the displeasure to use.

Rated 1 out of 5 stars

Without a doubt Drivalia are the worst car rental company I have ever dealt with and I would encourage you to avoid them at all costs. Very rude staff with no customer service skills at all, who lie... See more

Rated 1 out of 5 stars

Awful! This place is awful there cars are beat up they don’t take care of them or fill them up with gas when you get them. Unprofessional employees who smoke while they are doing a inspection. All aro... See more

Rated 5 out of 5 stars

I rented a small van from the Easirent company in unbelievable price and when I left there I saw that the van was small. I asked if there was a bigger one and not only they give me a bigger one but... See more


Company details

  1. Car Rental Agency

Written by the company


Contact info

  • Karl Business Park, 92 Old Ballyrobin Rd, BT41 4TJ, Antrim, Ulster, United Kingdom

  • 02892448755

1.5

Bad

TrustScore 1.5 out of 5

102 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great price on a rental car

Great price on a rental car, only needed a car for one day so booked a basic car. Way cheaper than a taxi, pretty painless service (although at night it may be worth you getting the office line to divert to the mobile number), but as I hadn't put my flight details on the booking you didn't know when i landed. Still only about 15 min from landing to pickup is good.

You could do with a sign at the end of the lane though!

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Cool under pressure!

I had a nightmare getting my hire car back to the drop off point. Robert was brilliant, he made sure I got to the airport on time for my flight, and was very professional with his demeanour and ability to get me where I needed to be, I’m very grateful for his help and managed to get on my flight with a little time to spare. The staff that arranged my car for collection were also very good, even managing to get me laughing Whilst picking my car up for travel to a family funeral, thanks to you all.
Darren McAuley

February 3, 2020
Unprompted review
Rated 5 out of 5 stars

Really friendly staff

Really friendly staff. Keith, Rab, John and Phil all looked after me at Belfast international airport branch with my Van rental. Fantastic vehicle, great deals. I will be back again!

November 28, 2019
Unprompted review
Rated 4 out of 5 stars

Really good service

Really good service, with both chaps most able and willing to assist.

Several attempts to up sell the offering which was a little off putting

November 26, 2019
Unprompted review
Rated 1 out of 5 stars

Staggeringly awful

Staggeringly awful. Had arranged to collect car from Belfast International Airport on Sunday 27th October- booked on line .Only paid 10% deposit thankfully as had questions regarding adding my son as named driver . Our taxi arrived at a manky industrial area outside airport with a few run down looking portacabins. One of these was the ‘Office’ of Easirent. On arrival they asked why we were there !!? Initially couldn’t trace our booking then checked through system again and there it was . Unfortunately there were no cars available and we were invited to wait for ‘ 2 or 3 hours , maybe more , it just depends on people returning their hire car on time’ We declined the invite to wait in portacabin and had the taxi take us to airport where another vehicle was arranged. Five days after there is still no sign of my deposit being returned, what a surprise.

November 1, 2019
Unprompted review
Easirent  - Belfast logo

Reply from Easirent - Belfast

Hi E,

It's always disappointing for us when we have a fleet fail. We have requested a full refund as an apology and would be happy to offer a discount on a future booking as a gesture of goodwill.

Thank you for your honesty and for taking the time to review us. If you would like to speak to a manager about any of the issues with your experience at Easirent Belfast Airport, then you can open a case via the manage my booking portal under the 'Customer Service' tab.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

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