Easirent - Bootle Reviews 91

TrustScore 4.5 out of 5

4.4

The New Strand, 21 Washington Parade, L20 1AA Bootle , Merseyside, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company conned me out of 350. GBP because I did not have a credit card. I have NEVER had a problem with any other company. When I took the car back they told me I would have to find my own way fr... See more

Company replied

Rated 5 out of 5 stars

Excellent advice and support provided by the team to a novice Luton Van Hire driver. Many thanks for your help and support

Rated 2 out of 5 stars

Took way to long to get the van i booked Ended up being hour behind cause iof wait Then was told only had 150 miles free After that 20 peace a mile Would of cancelled booking but was desperat... See more

Rated 1 out of 5 stars

Disgusted how the man on the front desk handled me. Do not recommend!! He was no help on trying to resolve the situation of me not having two proofs of address as I explained several times my situatio... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company


Contact info

  • The New Strand, 21 Washington Parade, L20 1AA, Bootle , Merseyside, United Kingdom

  • 0151 922 4991

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid budget car hire budget customer…

Avoid budget car hire budget customer service.

Should be called difficult rent. Refused car hire for having 6 points even though it states clearly on the website 6 points max with no other previous bans or convictions.

March 9, 2020
Unprompted review
Easirent  - Bootle logo

Reply from Easirent - Bootle

Hi Darran,

We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

Rated 5 out of 5 stars

Spot on

Ranted a van for a week to go to france with house contents. Website easy to deal with , local staff at Bootle, were very good, despite being very busy. Van available at stated time and in good condition (it did over1700 miles in the week) . Return was quick and easy. What more do you want? I'll use them again.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Simplicity itself!

A very simple and effective on line process (in contrast to several other rental companies who seem to require your life story)
The pricing are clear and well laid ou as are the vehicle descriptions

February 18, 2020
Unprompted review
Rated 1 out of 5 stars

We felt scammed

Made a reservation online, no problems. Arrived at depot, in time, on the scheduled day. All paperwork checked and okay'ed by Easirent worker. Was then asked for credit card with £1500 cleared funds on it.
Explained we didnt have a credit card with that amount but we DID have a debit card WITH that amount. This wasn't good enough, they would not accept it.
So the further cost would be approx £270 , non returnable, on top of what we paid.
We were not willing to do that.
So the booking was cancelled.
Bearing in mind, we didnt even look at a car, or step foot in a car, Easirent then proceeded to take 3 days 'rental' from what we already paid.
We felt totally scammed, aired my concerns with them, still didnt get full refund. Please be aware that if you dont have exactly what they want, and you cancel, they will take part of your money, for doing absolutely nothing.
Will never, even consider using again.

February 16, 2020
Unprompted review
Easirent  - Bootle logo

Reply from Easirent - Bootle

Hi Jc,

We state during the booking process and in the confirmation voucher the required documents and payment cards for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

Rated 5 out of 5 stars

easi peasi

Very easy to understand and the booking process was explained at each step, would definitely return when needed

January 27, 2020
Unprompted review
Rated 1 out of 5 stars

Awful service

Wouldn’t rent me a car even though I have a full licence which allows me to carry upto 12 passengers, upto a weight of 4.5 tonne and even when I email the office asking why they never replied to me. Awful service!

It did not state that they do not accept Australian licences, even the women in the office had to call head office to ask the question.

Will be using thrifty in the future as I was in and out of there with a car in the space of 5/10 Min.

January 6, 2020
Unprompted review
Easirent  - Bootle logo

Reply from Easirent - Bootle

Hi Phillip,

We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look