This company conned me out of 350. GBP because I did not have a credit card. I have NEVER had a problem with any other company. When I took the car back they told me I would have to find my own way fr... See more
Company replied
Location
Switch locationThe New Strand, 21 Washington Parade, L20 1AA Bootle , Merseyside, GB
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Excellent advice and support provided by the team to a novice Luton Van Hire driver. Many thanks for your help and support
Took way to long to get the van i booked Ended up being hour behind cause iof wait Then was told only had 150 miles free After that 20 peace a mile Would of cancelled booking but was desperat... See more
Disgusted how the man on the front desk handled me. Do not recommend!! He was no help on trying to resolve the situation of me not having two proofs of address as I explained several times my situatio... See more
Company replied
Company details
Written by the company
Contact info
The New Strand, 21 Washington Parade, L20 1AA, Bootle , Merseyside, United Kingdom
- 0151 922 4991
4.4
Excellent
91 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great friendly service and prices,
August 12, 2019
Unprompted review
Disgusted how the man on the front desk…
Disgusted how the man on the front desk handled me. Do not recommend!! He was no help on trying to resolve the situation of me not having two proofs of address as I explained several times my situation in the middle of moving homes. He didn’t even want to help with my refund and was told just to “do it yourself” with no guidance he just didn’t want to help at all. Just rude with poor customer service!!!
August 5, 2019
Unprompted review
Reply from Easirent - Bootle
Hi Jade,
We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.
We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
Easy online process and great prices
August 3, 2019
Unprompted review
All OK except that I couldn’t edit booking
All OK except that I couldn’t edit my booking. The edit button only took me back to the start of my booking. I wanted to amend my return time.
Otherwise all clear and efficient.
July 24, 2019
Unprompted review
Easirent where very friendly and…
Easirent where very friendly and helpful from the get go, have absolutely no complaints about the service I received. Had a negative experience at another firm (Bank View Hire) so I would definitely recommend Easirent.
July 15, 2019
Unprompted review
Excellent company to do business with
Excellent company to do business with, nothing was to much trouble for Steve at the Bootle branch. They have now got a long term customer in me.
July 8, 2019
Unprompted review
"Up to 10 working days.." ".
"Up to 10 working days.." ".. can be more" waiting time for the refund for cancelling the reservation because I don't own a credit card with limit "between £150 and £2500".
July 7, 2019
Unprompted review
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